Progent's Consulting for

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations
Progent's consulting support for network service organizations allows your company to offer your customers Progent's consulting expertise and Help Desk support under your own branding as a transparent extension of your regular network services group. This can ease the way for you to grow your revenue, close gaps in your service offerings, create happy clients, and improve your profits.

Progent's roster of network infrastructure experts, desktop support specialists, IT admins, and data security consultants have worked as transparent extensions to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT support business, and Progent's transparency helps you strengthen and preserve your branding. Progent can also provide your clients fast urgent recovery from a ransomware incident by offering the coordinated services of a veteran team of ransomware response professionals who can provide the necessary 24x7 effort and critical knowledge rarely available from smaller or highly specialized network support firms.

Progent is an IT support company with more than 20 years of background providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Services Under Your Branding
Progent's consulting program for IT service providers features seamless resale to your clients of professional IT services. Progent invoices you directly and performs under your instructions to provide your clients support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Small or niche IT support firms seldom have the required resources. Progent's Help Desk and ticketing program gives IT service firms an affordable way to keep their custom branding while providing their customers responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program allow you to expand your physical and virtual support volume, the diversity of technical issues your firm can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

• Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
• Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is available at extra cost.
• Optional onsite support in major metros is available across the US at extra cost.
• You keep complete control of your clients and invoicing.
• Your customers submit service requests through your own branded web portal, a toll-free phone number, or by directing an email to your dedicated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to act as a single point of contact for practically all IT expertise your customers may require. You can grow your staff and strategic in-house competencies steadily without being forced to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your in-house IT service team, under your coordination, and invoices you rather than your client.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Extensive Service Reporting: Progent uses an enterprise-class documentation platform to ensure that all services performed are fully documented. This makes it easy for support group to shift service responsibilities to in-house consultants when you have enough people and appropriate technical skills.

• Safely Grow Your Service Business: You can quickly and safely accept additional jobs beyond your core fields of excellence and serve additional geographies without exposure to the risks involved with increasing your full-time staff too quickly.
• Re-enforce Your Name: You can improve your positioning as a full-spectrum network service firm by offering more services to more customers using your own company name.
• Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
• Fast Problem Escalation: Thanks to a sizable team of top-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Make Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
• Online Support Experts: For 20 years, Progent has delivered remote network support from Call Center support to advanced consulting. Effective online support cuts costs while delivering quick results.
• Top Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's certifications.

Progent's Practice Areas
Progent's seasoned roster of certified consultants gives you fast access to a broad array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Program for Network Service Firms
For more details about Progent's consulting support for IT service firms, call 1-800-993-9400 or visit Contact Progent.