Orlando Work from Home Employees Configuration Consulting Company

Enlarging your remote workforce can have a major effect on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can help your Orlando company to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers support services that go from on demand expertise for helping you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Orlando, Florida companies to succeed with any facet of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the network infrastructure required for a remote workforce can be especially complicated if you must accommodate a mix of personal equipment such as desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's experience delivering online help for both outdated as well as current IT products in remote office venues enables you to make cost-effective use of your existing network infrastructure and provides you with fast access to expertise for implement necessary updates. Support services offered by Progent to assist your company to implement a productive telecommuting infrastructure include:

• Virtual Private Network connectivity makes it possible to create a safe connection for authenticated remote workers to use IT assets located at your corporate data center or in the cloud. Progent can assist your company to configure and manage VPN access between your teleworkers and your various network resources by providing online VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your at-home workers to utilize Cisco's popular AnyConnect client software for safe VPN tunneling for a wide selection of endpoint devices including Windows, Mac, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure products allow an at-home worker to view and use a data center PC's desktop. This technology gives IT managers substantial control over the computing ecosystem of at-home employees and offers them a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
• Routers attach at-home computer networks to the Internet and typically support VPN connections, local wireless networks, and firewalls. Progent offers top-tier online consulting for configuring home routers from all major manufacturers. See router configuration services from Cisco-certified experts.
• Home Wi-Fi networks, often shared by the whole family and guests, are frequently used by at-home employees to access their router for work. This can create performance and cybersecurity problems. Progent can assist businesses to resolve these problems by providing expertise like Cisco Aironet configuration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi wireless AP integration assistance.
• Internet connectivity methods affect the speed and availability of connections between telecommuters and the company network. Vital processes might demand redundant Internet access in the event the primary connection breaks. Progent can provide expertise for selecting ISPs, choosing appropriate service bundles, and setting up high-availability Internet connections. See Internet access solutions.

VoIP Solutions for Telecommuters
Extending the corporate PBX system to include teleworkers is vital to maintaining an effective work-at-home solution. A variety of cloud-centric digital PBX products are used by small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's modern or legacy platforms for VoIP management. Progent can help businesses of any size to plan or tune a telecommuter IP voice service that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist organizations optimize their existing Cisco VoIP environments to support an expanding at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed throughout the network. CUCM supports additional combined media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Unified Communications Manager support, visit CUCM consulting services.
• CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To find out about Progent's expertise for Cisco CallManager and Cisco's other legacy IP voice platforms, see CallManager consulting services.
• Cisco IP Gateways enable integration with public telephony networks and with clients working outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
• Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to work with these VoIP solutions and deliver on-demand deployment and troubleshooting services.

Voice/Video Conferencing for an At-Home Workforce
A wide range of video conferencing products from leading technology companies enable virtual discussions, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many companies utilize multiple products to accommodate their various partners and clients. Progent's communications experts can assist you to maintain your current voice/video conferencing environment and enhance the productivity of your at-home workforce.

• Skype for Business is Microsoft's leading unified communications platform that supports real-time presence, instant messaging, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the skills of Microsoft-certified consultants who can assist you to deploy and manage Skype for Business client software to support your remote employees. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
• FaceTime is Apple's group video phone app for iOS and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 simultaneous users for voice/video calls. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference and training. For details about Progent's support services for Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities such as IP voice and video calling, persistent chat, plus data sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help your business to tune your WAN architecture to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a rich ecosystem of productivity apps that create a cohesive user experience for exchanging data and ideas throughout multiple sites and on a broad range of endpoints. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their initial publication and can help businesses to tune these critical collaboration platforms to maximize the productivity of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for supporting its complete range of capabilities. To learn more about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and deployment expertise for Microsoft Teams.

SharePoint utilizes web entities to allow collaboration and information delivery by providing policy-driven access to content, business processes, and utilities for searching through company-wide information silos. SharePoint allows you to build protected web portals that enables remote workers to view and edit aggregated business intelligence via Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint expertise, go to SharePoint integration and development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, go to planning and configuration consulting for Microsoft Exchange Server.

OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can retrieve them safely through a browser. Included with Office 365, OneDrive enables at-home workers to co-edit files. Edits made offline are automatically synced when you go back online. To learn about Progent's consulting services for Microsoft OneDrive, refer to Onedrive integration consulting.

Cloud Integration for Remote Workers
Progent offers advanced remote support for enabling businesses to build, manage and repair cohesive hybrid network architectures that combine internal data centers, at-home workers, branches, plus public cloud resources. Progent offers top-tier consultant for all types of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers resolve problems with cloud connectivity, authentication, and cybersecurity.

Microsoft Azure is a leading family of cloud services that allows you to use IT infrastructure, servers, and key applications running on Microsoft's extensive cloud. Azure offers over one hundred cloud-based services such as hosting for Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure Active Directory, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to establish secure connections to Azure for teleworkers by setting up and troubleshooting firewalls and VPN tunnels. For information about Progent's consulting expertise for Microsoft Azure, go to Azure expertise.

Microsoft 365, previously called Office 365, is Microsoft's popular family of client productivity applications and cloud services available by subscription. Office applications and services are marketed in a variety of bundles designed for customers ranging from students and households to large corporations. Progent offers quick and affordable online contact with experts familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 apps for your at-home workers to achieve maximum business value. For details about Progent's support services for Microsoft 365, see Microsoft 365 consulting support.

Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, on-demand scaling, high availability, and additional benefits associated with cloud computing. Microsoft has engineered Exchange Online to operate transparently with on-premises Exchange environments, enabling customers to create hybrid networks. Progent's certified Exchange consultants are available for occasional assistance to guide you through tough technical roadblocks and can also provide comprehensive project management services to ensure your at-home workers have easy and safe access to your Exchange Online environment. To find out Progent's consulting expertise for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.

Amazon AWS is a pioneer in the public cloud computing arena and is the industry's top source of cloud services. Progent can provide fast and economical online access to cloud connectivity consultants who can help your organization to design, deploy, maintain, and debug hybrid IT networks that incorporate Amazon AWS cloud services with local data centers and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to create a high-availability network architecture to make sure your users have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting support.

Google Cloud Platform (GCP) is a leading suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key applications cloud ready so your remote workers can take full advantage of Google Cloud services. Progent can help your organization to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and simplify access management for telecommuters with Google Cloud Identity services. Progent can also help you to utilize GCP's management tools to control and track your Google Cloud ecosystem. To learn, see Google Cloud Platform integration expertise.

Help Desk Call Center Services for At-Home Workers
A sudden, company-wide transition to a from-home business model, which could be the result of an epidemic or as part of a disaster recovery plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk by using Progent's remote Technical Response Center team.

• Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote IT support specialists combined with world-class ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit their current trouble tickets, enter details, and append screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
• Progent's Support Desk Augmentation Service enables your company to augment your current Help Desk Call Center organization by sharing responsibilities for Call Desk support services transparently between your regular IT support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a co-sourcing support solution utilizing the leading professional services automation (PSA) tool for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class technical support to your at-home employees, visit Progent's Help Desk Call Center supplementation Services.

Cybersecurity for Telecommuters
Work-from-Home (WFH) staff members typically use their own computing devices and often operate in a poorly secured physical space. This situation increases their vulnerability to malware attacks and requires careful deployment of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, intensive user training, and the creation of security policies based on leading practices. Progent's veteran team of IT security solutions consultants can assist you to design, configure and maintain a compliant security solution that protects vital IT resources in environments that include telecommuters.

Firewalls enable you to create a network environment that can be securely accessed by local users as well as by an at-home workforce, mobile workers, vendors, clients, and the public. Modern firewall devices permit you to configure and control appropriate permissions to various classes of users and to expand your network and modify your security profile as your business evolves and as network attacks become more sophisticated. Progent supports both current and legacy security devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall support expertise, see firewall configuration and support services.

Online Endpoint Security Monitoring makes it possible to watch over the disparate devices used by remote workers and either reject or spot and respond to modern threats like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify new threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly isolates the impacted endpoint from the network to contain the threat. Since the ProSight ASM agent is self-contained, endpoints remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, go to remote endpoint monitoring for telecommuters.

Progent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured application and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for teleworkers.

Security Audits can assess the vulnerability of your network to all classes of external and internal security threats for an environment that incorporates teleworkers. Progent can run remote, automated security analysis scanning for rapidly and economically uncovering a broad range of security holes that can be surfaced via the Internet. Progent's security assessment experts, which can be provided by network security experts with top credentials such as CISM, ISSAP, and GIAC, can assist your company to audit your workflows and governance policies and review your IT infrastructure to enable you to implement the highest level of security for your at-home workers.

Horizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can identify, rank, remediate, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent's pentest experts can help you to use NodeZero to carry out comprehensive penetration tests of your perimeter and your internal network so you can determine your present security profile. Progent can also help you to harden your existing network security and can assist you to plan and deploy a cohesive cybersecurity strategy that simplifies management and delivers maximum cyber defense for on-premises, multi-cloud, at-home, and perimeter IT assets. To learn additional information about Progent's threat analysis services powered by on NodeZero's PEN test products, see Consulting Support for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home (WFH) Environment
To read or download a white paper about key things to concentrate on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
The field of Data Protection involves backing up and recovering vital information in order to avoid data loss and minimize restoration time and effort in the event of storage problems due to equipment breakdowns, programming hiccups, user error, malware, or other causes. Dependable data protection strategies can be especially difficult to architect and manage in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.

• Backup/Restore solutions for teleworkers must address diverse types of user-owned endpoint devices. Progent offers fast remote access to experts knowledgeable about a broad array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iPads and smartphones. Leading backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and includes granular restore and unified management capabilities.
• Disaster Recovery/Business Continuity plans typically envision scenarios that require a rapid switch to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity specialists can assist your company to produce, document and test a DR/BC plan that includes the process of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a unified environment for safeguarding critical information by managing onsite, mobile, and at-home endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Remote endpoint devices can be personally owned or company owned. Network admins managing the endpoint computers of telecommuters can utilize Intune to deploy and authenticate apps on managed devices, push updates and certificates, configure policies for permission to access data and networks, manage passwords, create VPN connections, control how home-based workers share data, establish threat protection, ensure compliance, and delete sensitive information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with Apple iOS, Android, Windows, and macOS devices. To find out about Intune and how Progent can help you to use this platform to manage the endpoint computers of your at-home workforce, see Intune teleworker endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that allows network managers to keep remote endpoint devices up to date and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoints. Workspace ONE operates with endpoints powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of devices, unifies management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. For information about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile endpoint management consultants.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Orlando, Florida business, phone 1-800-993-9400 or refer to Contact Progent.