Niterói At Home Workers Connectivity Consultants

Enlarging your telecommuter workforce may have a significant effect on IT architecture, security, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Niterói organization to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services that go from on demand expertise for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent can assist Niterói, Rio de Janeiro companies to with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and centralized management.

Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure required to support a remote workforce can be particularly complex if you have to accommodate a combination of personal equipment like PCs and notebooks, routers, and wireless appliances from various manufacturers and with a variety of operating systems and firmware levels. Progent's background delivering remote help for both outdated and current technologies in virtual office venues enables you to make cost-effective use of your available network infrastructure and provides you with ready access to expertise for making necessary updates. Support services offered by Progent to help your company to create a high-functioning telecommuting ecosystem include:

• Virtual Private Network technology allows you to establish a secure connection for authorized remote employees to access IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can assist your company to deploy and manage VPN access between your teleworkers and your various network resources by providing online VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your remote workers to set up Cisco's popular AnyConnect client software for safe VPN connections for a wide range of devices such as Windows, Mac, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure platforms enable a teleworker to see and use a remote computer's desktop. This technology provides IT managers more control over the computing environment of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
• Routers attach at-home networks to the Internet and support VPN connections, home Wi-Fi networks, and firewalls. Progent can provide expert remote support for integrating routers from a range of vendors. See router integration services from Cisco-certified experts.
• Home Wireless networks, typically supporting families and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can cause performance as well as security issues. Progent can help you to mitigate these issues by delivering services that include Cisco Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti wireless access point setup assistance.
• Internet access methods affect the performance and reliability of connections between at-home workers and the company network. Line-of-business applications might require backup Internet connections in the event the primary connection fails. Progent offers guidance for selecting ISPs, selecting appropriate bandwidth and data volume offerings, and configuring fault-tolerant Internet access. Refer to Internet access solutions.

VoIP Integration for Telecommuters
Extending the business phone environment to accommodate remote users is vital to maintaining an effective work-at-home solution. A broad range of cloud-based digital PBX products are used by small and mid-size businesses to support remote users. Many enterprises rely on Cisco's current or older products for IP voice solutions. Progent can assist businesses of any size to design or maintain a telecommuter VoIP environment that delivers the flexibility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to help organizations optimize their existing Cisco IP voice systems to support a growing remote workforce.

• Cisco Unified Communications Manager (CUCM) extends enterprise telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia applications used throughout the network. CUCM supports other mixed media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, visit Cisco Unified Communications Manager consultants.
• Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent can help you to support your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, visit Cisco CallManager consulting.
• Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your WAN architecture to work with these VoIP solutions and deliver as-needed configuration and troubleshooting services.

Video Conferencing for Teleworkers
A broad selection of video conferencing platforms from leading technology companies enable virtual discussions, video and voice conferencing, chat, and screen sharing for both local workers and teleworkers. Many companies use multiple products to meet the needs of their different partners and customers. Progent's communications experts can help your organization to maintain your existing conferencing environment and optimize the productivity of your at-home workforce.

• Skype for Business is Microsoft's popular unified communications platform that supports presence, IM, voice and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business client software to support your at-home employees. For details about Progent's consulting services for Skype for Business, see Skype for Business consulting services.
• FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 simultaneous users for voice/video sessions. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's consulting services for Webex as well as for other video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features that include video calling, threaded chat, plus file sharing. To learn more about Progent's support services for Teams as well as for other Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these conferencing platforms and assist you to optimize your WAN infrastructure to run them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich environment of applications that deliver a cohesive user experience for sharing data and ideas across multiple sites and on a wide range of endpoints. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their initial releases and can help businesses to configure these critical collaboration platforms to maximize the productivity of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly branded Azure Active Directory) for delivering its complete range of features. To learn more about Progent's support services for Microsoft Teams, visit planning and deployment expertise for Microsoft Teams.

SharePoint utilizes web entities to facilitate collaboration and information sharing by providing policy-based delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint allows you to create secure web portals that enables remote workers to view and update aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. For information about Progent's SharePoint consulting services, refer to SharePoint integration and application development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, go to planning and configuration consulting services for Exchange.

OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and colleagues can retrieve them safely via a browser. Included with Microsoft 365, OneDrive allows home employees to co-edit documents. Edits made offline are synced when you reconnect to the Internet. For information about Progent's consulting services for Microsoft OneDrive, see Onedrive integration experts.

Cloud Integration for Teleworkers
Progent can provide fast and affordable online assistance for enabling businesses to build, maintain and repair integrated hybrid network architectures that combine internal data centers, remote workers, branch offices, plus public cloud resources. Progent can provide top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help teleworkers fix issues with cloud access, authentication, and cybersecurity.

Microsoft Azure is a popular family of public cloud services that allows you to utilize IT infrastructure, virtual servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure offers more than one hundred services services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for teleworkers by setting up and troubleshooting firewall appliances and VPN tunnels. For information about Progent's consulting expertise for Azure, refer to Azure consulting services.

Microsoft 365, formerly called Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services available on a subscription basis. Office applications and cloud services are provided in a selection of bundles designed for users ranging from individuals and small offices to large corporations. Progent can provide fast and easy remote contact with experts familiar with Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can assist your business to assess the various subscription bundles available for Microsoft 365 and configure 365 apps for your remote workers in a way that delivers maximum business value. To learn about Progent's consulting expertise for Microsoft 365, see Microsoft 365 integration support.

Microsoft 365 Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of lower spending for physical infrastructure, simplified management, on-demand scaling, high availability, and additional benefits inherent with public clouds. Microsoft has designed Exchange Online to operate smoothly with local deployments of Exchange, allowing you to create hybrid cloud/onsite information systems. Progent's Exchange experts are available for occasional assistance to get you past tough IT bottlenecks and also offer end-to-end project management outsourcing to ensure your teleworkers have convenient and secure access to your Exchange Online environment. For information Progent's support services for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud computing arena and is the world's biggest source of cloud-based services. Progent can provide rapid and affordable online contact with cloud connectivity experts who can help your business to plan, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to help you to create a high-availability network architecture so your employees have a productive computing environment regardless of whether they are working from your main office, a remote branch, from home, or on the move. For information about Progent's expertise for Amazon AWS, go to Amazon AWS integration support.

Google Cloud is a leading set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to scale your current IT assets with the Google Cloud Platform, and Progent's database experts can help you make your critical applications cloud ready so your telecommuters can benefit fully from Google Cloud Platform services. Progent's consultants can help you to deploy virtual machines on GCP Compute Engine, design a cost-effective storage solution with GCP Storage, and streamline access management for at-home workers with GCP Cloud Identity. Progent's experts can also help your organization to use GCP's unified management technology to administer and track your Google Cloud environment. To learn, see Google Cloud Platform consulting services.

Help Desk Call Center Support for Remote Workers
A sudden, organization-wide switchover to a from-home business model, which could be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Support Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center (TRC) services.

• Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote IT support specialists along with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from service requests through ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or update their active tickets, add details, and append screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small businesses.
• Progent's Help Desk Call Center Augmentation Service allows your business to supplement your existing Call Desk organization by sharing responsibilities for Support Desk support services transparently between your regular support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a co-sourcing support solution based on the number one professional services automation tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can help your business to provide world-class IT support to your from-home workers, see Progent's Call Desk supplementation Services.

Cybersecurity for Teleworkers
Work-from-Home (WFH) staff members typically utilize their personal computing devices and often work in a poorly secured physical environment. This multiplies their susceptibility to malware attacks and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, intensive user education, and the development of policies built on best practices. Progent's veteran team of data security support consultants can help you to design, configure and manage a compliant cybersecurity solution that protects critical information assets in environments that include at-home workers.

Firewalls enable companies to create a network environment that can be safely accessed by local users as well as by at-home workers, mobile users, vendors, customers, and other stakeholders. Next-generation firewall devices allow you to assign and manage different access rights to various groups of users and to scale your IT network and modify your security as your business evolves and as cyber threats become more sophisticated. Progent works with both new and legacy security devices from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall support services, refer to firewall integration and support services.

Remote Endpoint Monitoring makes it easy to track the various computers used by an at-home workforce and either block or spot and respond to the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every secured endpoint, monitoring all activity and using advanced AI technology from SentinelOne to detect new threats on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted endpoint from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is self-contained, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, visit remote endpoint security monitoring for telecommuters.

Progent's Duo MFA Services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are on a device that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized for this second means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audits can assess the vulnerability of your information system to all types of outside and internal security attacks for a network that includes teleworkers. Progent can run online, automated security analysis scanning for quickly and affordably detecting a broad range of security gaps that can be surfaced over the Internet. Progent's security audit consulting services, which can be provided by security experts with advanced certifications including CISM, CISSP, and GIAC, can help your company to evaluate your procedures and governance policies and assess your IT architecture to allow you to design the highest level of security for your telecommuters.

Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your work-from-home connectivity solution and your internal and perimeter networks to help you find, prioritize, remediate, and verify security vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to deploy NodeZero to carry out thorough penetration tests of your network perimeter and your internal IT infrastructure so you can evaluate your present security profile. Progent can also help you to harden your existing network security and can assist you to plan and deploy a unified cybersecurity ecosystem that simplifies management and provides optimum protection for on-premises, cloud-based, at-home, and perimeter IT resources. To learn more details about Progent's threat analysis solutions based on on NodeZero's pentest platform, refer to Consulting Support for NodeZero's PEN Test Products.

Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper describing key things to focus on for securing an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Teleworkers
Data Protection covers saving and recovering vital data so as to avoid data loss and minimize restoration time in case of storage system failures resulting from hardware breakdowns, programming hiccups, operator error, malware, or other causes. Dependable data protection strategies can be particularly difficult to design and manage in hybrid networks that combine in-house data centers, public clouds, and at-home workers.

• Backup/Recovery solutions for teleworkers must cover multiple kinds of user-owned endpoints. Progent can provide fast online help from experts knowledgeable about a broad array of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery products supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources spread across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and includes fine-grained recovery and centralized management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that require a rapid changeover to a work-at-home environment. Progent's senior disaster recovery planning experts and business continuity consultants can help your business to produce, document and validate a DR/BC strategy that includes the process of switching to an at-home workforce.

Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a unified environment for safeguarding corporate information by controlling onsite, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and applications. Managed endpoint computers can be user owned or company owned. Network administrators managing the endpoint devices of telecommuters can utilize Intune to provision and authenticate applications on devices, push updates and certificates, configure rules for permission to access data and networks, manage passwords, establish VPN connections, control how telecommuters share data, set up threat defense, verify security compliance, and delete corporate information from lost, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS/OS X computers. To find out about Intune and how Progent can help your company to use this platform to administer the endpoint devices of your telecommuters, go to Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that helps network managers to keep offsite endpoints current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual software delivery technology for authorization control, application management, and setup management of endpoint computers. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises deployment through a perpetual license. Top capabilities of Workspace ONE include fast remote provisioning of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of devices, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based services. For information about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter solution for your Niterói, Rio de Janeiro organization, call 1-800-993-9400 or refer to Contact Progent.