Miami Remote Workforce Configuration Consulting Company

Expanding your remote workforce may have a major impact on IT architecture, security/compliance, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can help your Miami organization to pick the right tools and follow leading practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent offers services ranging from on demand guidance for helping you over challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Miami, Florida organizations to succeed with any facet of building a high-functioning remote work environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk services, endpoint security, data protection solutions, and streamlined management.

Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed for an at-home work environment can be particularly complex if you must accommodate a mix of personal hardware like desktop computers and notebooks, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's experience providing remote support for both legacy and current technologies in remote office solutions allows you to make cost-effective use of your existing network infrastructure and offers fast access to expertise for implement essential updates. Services offered by Progent to assist your company to create a high-functioning work-at-home ecosystem include:

• Virtual Private Network technology allows you to create a secure connection for authenticated at-home workers to access IT resources situated at your corporate datacenter or in a public cloud. Progent's consultants can assist your company to deploy and manage VPN connections between your teleworkers and your various network resources by providing remote VPN configuration support. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can assist your remote workers to utilize Cisco's AnyConnect client software to provide secure VPN tunneling for a broad range of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure platforms allow a telecommuter to see and use a remote PC's desktop. This technology provides network managers more control over the digital ecosystem of telecommuters and offers them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
• Routers connect home networks to the Internet and typically support VPN tunnels, home wireless networks, and firewall services. Progent offers expert online consulting for setting up home routers from all major vendors. See router integration support from Cisco-certified experts.
• Home Wi-Fi networks, typically shared by an entire household and guests, are frequently utilized by at-home employees to access their Internet router for work. This can cause throughput and cybersecurity issues. Progent can help businesses to resolve these issues by providing expertise like Aironet configuration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi AP setup assistance.
• Internet access methods affect the speed and availability of connections between at-home workers and the corporate data center. Mission-critical applications might require backup Internet access in case the primary connection fails. Progent offers guidance for identifying ISPs, choosing appropriate bandwidth and data volume bundles, and setting up redundant Internet access. Refer to Internet connectivity integration services.

VoIP Integration for an At-Home Workforce
Extending the company PBX environment to include teleworkers is vital to supporting a productive at-home workforce. A variety of cloud-based VoIP products are used by SMBs to support teleworkers. Many enterprises rely on Cisco's current or legacy platforms for VoIP management. Progent can help organizations of all sizes to plan or maintain a telecommuter IP voice service that delivers the versatility, convenience and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations optimize their existing Cisco VoIP systems to support a growing at-home workforce.

• Cisco Unified Communications Manager (CUCM) delivers high-end telephony features to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. CUCM supports other combined media services like messaging, voice/video conferencing, and team interaction networks. For details about Progent's CUCM support, refer to Cisco Unified Communications Manager expertise.
• CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent's consultants can assist you to maintain your existing CallManager environment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for CallManager and Cisco's other legacy VoIP platforms, see CallManager expertise.
• Cisco IP Gateways enable integration with PSTN networks and with clients working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
• Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to update your WAN architecture to support these VoIP solutions and deliver online integration and debugging expertise.

Video Conferencing for Telecommuters
A wide range of video conferencing platforms from major technology companies support virtual meetings, video and voice conferencing, chat, and screen sharing for both onsite users and teleworkers. Many companies use multiple products to accommodate their various partners and customers. Progent can help your organization to manage your existing voice/video conferencing environment and enhance the productivity of your remote workforce.

• Skype for Business is Microsoft's leading unified communications product that supports real-time presence, IM, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can assist you to deploy and manage Skype for Business client software to support your remote workforce. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
• FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Current versions of FaceTime allow up to 32 concurrent users for video sessions. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
• Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for future reference and training. For details about Progent's consulting services for Webex as well as for additional IP video solutions from Cisco, see Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features that include video calling, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these conferencing platforms and assist your business to optimize your WAN architecture to run them.

Microsoft Integrated Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suites, providing a powerful ecosystem of applications that create a consistent user experience for sharing information across multiple sites and on a broad selection of endpoint computers. Progent has provided remote consulting services for SharePoint and Exchange since their original publication and can help businesses to tune these critical collaboration platforms to maximize the effectiveness of your at-home workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its complete range of features. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, visit solution design and deployment consulting for Microsoft Teams and Teams Premium.

SharePoint utilizes web entities to promote collaboration and knowledge sharing by providing policy-driven access to content, workflow, and tools for searching through enterprise-wide information silos. SharePoint enables you to build secure portals that allows at-home workforce to see and update aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. To learn about Progent's SharePoint support services, go to SharePoint configuration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, refer to planning and configuration expertise for Exchange.

OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers can access them safely via a web browser. Provided with Microsoft 365, OneDrive enables home workers to co-author documents. Edits created offline are uploaded when you go back online. To learn about Progent's expertise for OneDrive, visit Onedrive configuration consulting.

Public Cloud Integration Services for At-Home Workers
Progent offers fast and affordable remote support for helping businesses to build, manage and troubleshoot cohesive network models that include internal data centers, remote workers, branch offices, and public cloud resources. Progent can provide top-tier consultant for all modes of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help at-home workers resolve problems with cloud connectivity, authentication, and cybersecurity.

Azure is a popular family of cloud software and services that allows you to use IT infrastructure, virtual servers, and key applications running on Microsoft's extensive cloud. Azure includes more than one hundred services services including hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can assist you to deploy VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and design backup and restore systems with Azure Backup. Progent's cloud experts can also help you create secure connections to Azure services for remote workers by configuring and debugging firewalls and VPN tunnels. To find out about Progent's support services for Azure, refer to Microsoft Azure expertise.

Microsoft 365, previously branded Office 365, is Microsoft's popular family of business productivity applications and cloud services offered on a subscription basis. Microsoft applications and services are provided in a selection of bundles intended for users ranging from individuals and households to large corporations. Progent offers fast and affordable remote access to experts knowledgeable about Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android technology. Progent's experts can help your business to assess the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your teleworkers to achieve maximum business value. For information about Progent's expertise for Microsoft 365, visit Microsoft 365 integration expertise.

Exchange Online is one of the most widely used applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of lower costs for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has designed Exchange Online to operate smoothly with local deployments of Exchange, allowing you to build hybrid cloud/onsite networks. Progent's certified Exchange consultants can provide as-needed help to guide you past tough technical roadblocks and also offer end-to-end project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's support services for Microsoft 365 Exchange Online, visit Exchange Online integration and troubleshooting expertise.

Amazon Web Services (AWS) is a pioneer in the public cloud market and is the world's leading provider of cloud-based services. Progent can provide rapid and affordable online contact with cloud connectivity experts who can help your organization to design, implement, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help you to build a high-uptime network model so your employees have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the road. For information about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting services.

Google Cloud is a leading collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your organization to scale your existing IT assets with the Google Cloud Platform, and Progent's database experts can show you how to make your key applications cloud ready so your remote workers can take full advantage of Google Cloud Platform services. Progent's consultants can assist your organization to set up virtual machines on GCP Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify identity management for teleworkers with Google Cloud Identity. Progent can also assist your business to utilize GCP's management technology to control and monitor your Google Cloud environment. To learn, see Google Cloud Platform (GCP) consulting services.

Help Desk Support for Teleworkers
A sudden, company-wide changeover to a from-home workforce, which could be activated by a pandemic or as part of a business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk with Progent's online Technical Response Center team.

• Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote IT support experts combined with enterprise-class ticketing and tracking technology to offer an economical, advanced Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or edit their active tickets, add information, and append screenshots or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
• Progent's Help Desk Supplemental Service allows you to supplement your current Call Center organization by splitting delivery of Help Desk Call Center services seamlessly between your in-house support staff and Progent's nationwide roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support model utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your from-home workers, visit Progent's Help Desk augmentation Services.

Cybersecurity for Teleworkers
At-home staff members commonly utilize their own computers and usually work in an unsecured physical space. This situation multiplies their vulnerability to cyber threats and calls for careful deployment of firewalls, AV tools, multi-factor authentication, remote monitoring, extensive end-user training, and the creation of policies based on best practices. Progent's veteran roster of IT security support consultants can assist your business to design, implement and manage an effective security solution that protects critical information resources in environments that include an at-home workforce.

Firewalls allow companies to build a network that can be safely accessed by on-premises users and by telecommuters, mobile workers, suppliers, clients, and other stakeholders. Next-generation firewall devices allow you to assign and manage different permissions to various classes of users and to expand your network and adjust your security profile as your business evolves and as cyber threats become more complex. Progent works with both current and older security appliances from all major vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall configuration expertise, visit firewall integration and support expertise.

Online Endpoint Security Monitoring makes it possible to track the various devices used by telecommuters and either reject or identify and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is put on each secured endpoint, watching all activity and utilizing advanced machine learning and full execution context from SentinelOne to identify zero-day threats before they can spread. When a cyberattack is discovered, ProSight Active Security Monitoring instantly isolates the impacted endpoint from the network to quarantine the threat. Because the ProSight ASM agent is self-contained, endpoint devices remain secure even when they are offline. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight Active Security Monitoring, go to remote endpoint monitoring for telecommuters.

Progent's Duo MFA Service Plans incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. With 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. To find out more about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for teleworkers.

Security Audits can evaluate the exposure of your information system to all types of outside and internal security attacks for a network that includes teleworkers. Progent can run online, automated security analysis scanning for quickly and economically detecting a broad range of security weaknesses that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be managed by security experts with advanced credentials such as CISM, ISSAP, and GIAC, can help you to evaluate your operations and governance policies and assess your network architecture to allow you to design top-level security for your an at-home workforce.

Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that can deliver automated threat assessment of your at-home environment as well as your internal and perimeter networks so you can find, rank, remediate, and confirm cybersecurity weaknesses before threat actors can exploit them. Progent can help you to use NodeZero to perform comprehensive penetration tests of your perimeter and your internal IT infrastructure so you can evaluate your current security posture. Progent can also help you to harden your existing network security and can help you to design and implement a unified cybersecurity ecosystem that simplifies management and provides optimum cyber defense for on-prem, cloud-based, at-home, and perimeter IT assets. To learn additional information about Progent's vulnerability assessment solutions based on on NodeZero's penetration test platform, see Consulting Support for NodeZero's PEN Test Platform.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing key areas to concentrate on for protecting an IT environment that includes work-from-home staff, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
Data Protection covers saving and restoring critical data in order to avoid data loss and reduce restoration time in the event of storage system failures due to hardware issues, programming hiccups, operator error, malware, or any other reason. Reliable data protection strategies can be especially difficult to design and manage in hybrid environments that combine in-house data centers, public clouds, and an at-home workforce.

• Backup/Restore strategies for remote workers must cover diverse types of user-owned endpoints. Progent offers quick remote access to experts familiar with a wide array of platforms for protection Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that uses cloud storage and features granular restore and centralized management.
• Disaster Recovery/Business Continuity (DR/BC) plans commonly anticipate scenarios that require a rapid switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can assist your company to create, document and validate a DR/BC strategy that addresses the process of switching to telecommuting.

Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager provides a centralized environment for safeguarding corporate information by controlling local, mobile, and at-home endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and applications. Managed endpoint computers can be user owned or business owned. Network administrators managing the enrolled endpoint computers of at-home workers can use Intune to deploy and authenticate applications on managed devices, push updates and certificates, configure policies for accessing information and networks, manage passwords, establish VPN connections, control how teleworkers share information, set up threat protection, ensure security compliance, and wipe corporate data from lost, stolen or decommissioned endpoint devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X computers. To find out about Microsoft Intune and how Progent can help you to use this platform to administer the devices of your telecommuters, visit Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that allows network administrators to keep offsite endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management plus VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product via a one-time purchase. Top features of Workspace ONE include rapid remote deployment of out-of-the-box notebooks, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud-based services. To find out about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Miami, Florida organization, call 1-800-993-9400 or refer to Contact Progent.