Lima Remote Workers Connectivity Support and Consulting

Expanding your telecommuter workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Lima company to pick the appropriate tools and follow best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent can provide services that go from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can assist Lima, #(state) organizations to with any facet of building a high-functioning remote work environment by delivering infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk services, data security, data protection solutions, and streamlined management.

Infrastructure for Telecommuters
Configuring the network infrastructure required to support an at-home work environment can be particularly complicated if you have to accommodate a mix of worker-owned hardware such as desktop computers and notebooks, routers, and Wi-Fi appliances from an assortment of vendors and with a mix of OS software and firmware levels. Progent's background delivering online support for both outdated as well as modern IT products in virtual office solutions allows you to make cost-effective use of your existing network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Support services offered by Progent to assist you to create a productive telecommuting infrastructure include:

• Virtual Private Network technology makes it possible to establish a secure connection for authenticated at-home employees to use IT resources located at your corporate data center or in the cloud. Progent's consultants can help you to configure and maintain VPN connections between your at-home workforce and your key IT resources by providing online VPN integration consulting. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect client software to provide secure VPN connections for a wide range of endpoint devices including Microsoft Windows, macOS, iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and use a data center computer's desktop. This gives network managers significant control over the computing environment of at-home employees and offers remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
• Routers connect home networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers expert remote consulting for setting up routers from a range of vendors. See router configuration services from Cisco-certified consultants.
• Home Wi-Fi networks, typically shared by an entire household and guests, are frequently utilized by telecommuters to connect to their Internet router for work. This can cause performance as well as cybersecurity issues. Progent can assist businesses to resolve these issues by providing services like Aironet integration consulting, Cisco Meraki WiFi deployment expertise, and Ubiquiti WiFi AP integration assistance.
• Internet access methods affect the performance and availability of connections between telecommuters and the company data center. Line-of-business applications may demand backup Internet access in case the normal connection breaks. Progent offers expertise for picking service providers, selecting sensible bandwidth and data volume packages, and configuring fault-tolerant Internet connections. Refer to Internet connectivity solutions.

IP Voice Solutions for Teleworkers
Expanding the company PBX system to include telecommuters is vital to maintaining an effective work-at-home solution. A variety of cloud-based VoIP products are popular with small and mid-size businesses to server telecommuters. Many larger organizations depend on Cisco's modern or older products for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a remote IP voice environment that provides the versatility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist businesses optimize their existing Cisco IP voice environments to support a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media software used throughout the network. Unified Communications Manager manages other mixed media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified CM expertise.
• Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM. Progent can help your company to maintain your current CallManager deployment or migrate efficiently to Cisco's current IP telephony products. For details about Progent's expertise for CallManager and Cisco's other older IP voice platforms, see Cisco CallManager expertise.
• Cisco IP Gateways enable connectivity with PSTN networks and with clients working outside the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
• Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN infrastructure to work with these VoIP solutions and provide online integration and debugging services.

Video Conferencing for Teleworkers
A wide range of video conferencing platforms from major vendors support virtual meetings, video conferencing, chat sessions, and screen sharing for both local users and at-home workers. Many organizations use a mix of conferencing products to meet the needs of their different partners and customers. Progent can help your organization to manage your current conferencing ecosystem and optimize the engagement of your remote employees.

• Skype for Business is Microsoft's leading unified communications product that enables real-time presence, IM, audio and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can help you to configure and maintain Skype for Business clients to support your remote workforce. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting services.
• FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 simultaneous users for voice/video calls. To learn more about Progent's consulting expertise for FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or computer screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference. To learn more about Progent's consulting services for Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with capabilities that include IP voice and video calling, persistent chat, plus data sharing. For details about Progent's consulting expertise for Microsoft Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
• Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting expertise for these products and help your business to optimize your network architecture to run them.

Microsoft Integrated Collaboration Software for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful ecosystem of applications that deliver a consistent user interface for sharing information throughout a corporate network and on a broad range of endpoint computers. Progent has delivered remote consulting support for Microsoft SharePoint and Exchange Server since their original publication and can help businesses to deploy these critical collaboration platforms to maximize the effectiveness of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for delivering its full range of features. For details about Progent's support services for Microsoft Teams and Teams Premium, see solution design and deployment consulting for Microsoft Teams and Teams Premium.

SharePoint uses web entities to allow collaboration and knowledge delivery by providing policy-driven delivery of content, business processes, and tools for looking through enterprise-wide business data. SharePoint enables you to build protected portals that permits at-home workers to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, visit SharePoint integration and development consulting.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, see integration consulting services for Exchange Server.

OneDrive is Microsoft�s shared cloud storage service, similar to GoogleDrive. Remote workers can store files to OneDrive, and co-workers can share them safely through a browser. Provided with Office 365, OneDrive allows at-home workers to jointly author files. Revisions made offline are automatically uploaded when you go back online. To find out about Progent's expertise for OneDrive, go to Onedrive configuration experts.

Public Cloud Integration for Telecommuters
Progent offers advanced remote support for helping businesses to create, maintain and optimize integrated hybrid network architectures that incorporate internal data centers, remote workers, branch offices, plus public cloud services. Progent can provide top-tier consultant for all types of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers resolve issues with public cloud access, identity, and cybersecurity.

Azure is a leading platform for public cloud services that allows you to utilize infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Azure features over one hundred cloud-based services such as the ability to host Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data protection. Progent can assist you to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure services for at-home workers by setting up and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's expertise for Azure, go to Azure consulting services.

Microsoft 365, formerly branded Office 365, is Microsoft's growing family of business productivity applications and cloud services offered by subscription. Microsoft apps and services are provided in a variety of bundles intended for customers ranging from students and households to large enterprises. Progent offers fast and affordable online access to experts knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help you to assess the numerous subscription bundles available for Microsoft 365 and configure 365 apps for your at-home workers to achieve maximum business value. To find out about Progent's support services for Microsoft 365, visit Microsoft 365 integration support.

Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower costs for data center infrastructure, simplified management, on-demand scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has designed Exchange Online to operate seamlessly with local deployments of Exchange, allowing customers to build hybrid cloud/onsite networks. Progent's certified Exchange experts are available for occasional assistance to get you through tough technical bottlenecks and can also provide comprehensive project management services to make sure your teleworkers have convenient and secure access to your Exchange Online environment. To learn Progent's expertise for Microsoft 365 Exchange Online, go to Exchange Online integration and troubleshooting expertise.

Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the world's biggest provider of cloud services. Progent can provide quick and affordable online access to cloud connectivity consultants who can assist your organization to plan, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers the skills of Cisco-certified CCIE networking experts to assist your company to build a high-availability network architecture to make sure your employees have a consistent computing experience whether they are working from your headquarters, a branch office, at home, or on the move. To learn about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting expertise.

Google Cloud Platform is a leading set of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to extend your existing IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your mission-critical apps cloud friendly so your remote workers can benefit fully from Google Cloud Platform services. Progent's consultants can help your organization to set up virtual machines on Google Cloud Compute Engine, design an efficient storage system with GCP Storage, and simplify access management for teleworkers with GCP Cloud Identity. Progent can also help your business to utilize GCP's unified management tools to control and monitor your GCP environment. To learn, visit Google Cloud Platform (GCP) consulting support.

Help Desk Support for Telecommuters
A rapid, enterprise-wide switchover to a teleworker business model, which might be the result of an epidemic or as an element of a business continuity process, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow organizations of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

• Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support specialists along with enterprise-class trouble ticketing and tracking software to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests to ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows telecommuters to check or update their current tickets, add information, and upload screenshots and relevant files. Technical support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
• Progent's Call Center Supplemental Service allows you to expand your existing Help Desk staff by splitting delivery of Help Desk services transparently between your in-house support staff and Progent's extensive team of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a co-sourcing support model based on the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class IT support to your at-home workforce, go to Progent's Help Desk Call Center supplementation Services.

Security and Compliance for Teleworkers
Work-from-Home (WFH) staff members typically use their personal computing devices and often work in an unsecured physical space. This increases their vulnerability to malware attacks and requires careful deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, thorough end-user training, and the development of policies built on best practices. Progent's veteran roster of IT security support consultants can assist you to plan, configure and maintain a compliant cybersecurity solution that protects vital information assets in networks that incorporate an at-home workforce.

Firewalls allow companies to create a network environment that can be securely accessed by local users and by an at-home workforce, mobile workers, vendors, customers, and the public. Modern firewall devices allow you to configure and manage appropriate access rights to different groups of users and to expand your IT network and adjust your security as your business evolves and as cyber threats become more sophisticated. Progent supports both new and legacy firewall devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, visit firewall configuration and support services.

Online Endpoint Security Monitoring makes it possible to track the disparate computers utilized by teleworkers and either block or identify and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is put on every protected endpoint, monitoring all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect new attacks before they can spread. When a cyberattack is discovered, ProSight ASM instantly isolates the impacted device from the corporate network to quarantine the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, visit remote endpoint monitoring for remote workers.

Progent's Duo authentication Services utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and enter your password you are requested to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple verification devices. To learn more about Duo identity validation services, see Duo MFA two-factor authentication services for an at-home workforce.

Security Audits can assess the exposure of your network to all types of external and internal security attacks for an environment that incorporates remote workers. Progent can run online, automated cybersecurity analysis software for rapidly and affordably uncovering a wide variety of security holes that can be surfaced via the Internet. Progent's endpoint security assessment consulting services, which can be managed by security experts with advanced credentials including CISA, CISSP, and GIAC, can assist your company to evaluate your operations and governance policies and assess your WAN infrastructure to allow you to implement the highest level of protection for your telecommuters.

Horizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home environment as well as your internal and perimeter networks to help you expose, prioritize, remediate, and confirm cybersecurity vulnerabilities before threat actors can take advantage of them. Progent's pentest experts can assist you to use NodeZero to carry out thorough pentests of your network perimeter and your internal IT infrastructure so you can evaluate your present security profile. Progent's NodeZero experts can also help you to harden your existing network security and can assist you to plan and deploy a unified cybersecurity strategy that simplifies management and delivers maximum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT assets. To find out more details about Progent's vulnerability analysis solutions powered by on NodeZero's PEN test platform, refer to Consulting Services for NodeZero's Penetration Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To read or download a white paper about key things to concentrate on for securing a network that incorporates telecommuters, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection covers saving and recovering vital data in order to avoid data loss and reduce recovery time and effort in the event of storage failures due to hardware breakdowns, software hiccups, operator mistakes, malware, or other causes. Dependable data protection strategies can be especially challenging to design and manage in hybrid networks that combine local data centers, cloud resources, and an at-home workforce.

• Backup/Recovery solutions for an at-home workforce must cover multiple kinds of user-owned endpoint devices. Progent can provide quick remote help from consultants knowledgeable about a broad array of platforms for backing up Windows, Apple and Linux/UNIX servers and desktop computers as well as notebooks, tablets and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a hybrid network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud-based storage and features granular restore and centralized management.
• Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate scenarios that call for a quick switch to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity specialists can help your company to produce, document and validate a DR/BC strategy that includes the process of moving to an at-home workforce.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager features a unified environment for protecting critical information by controlling on-premises, mobile, and home-based endpoints.

Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud service for managing and securing off-premises computers and applications. Managed endpoint devices can be user owned or company owned. Network admins managing the enrolled endpoint devices of at-home workers can use Intune to deploy and authenticate applications on devices, push updates and certificates, configure rules for permission to access data and resources, manage passwords, establish VPN tunnels, determine how teleworkers share information, set up threat defense, verify security compliance, and erase corporate data from missing, stolen or deactivated devices. Microsoft Intune can be used with Apple iOS, Google Android, Windows, and macOS/OS X endpoints. To find out about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, visit Intune mobile device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that helps network managers to keep offsite endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery technology for identity control, application management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote deployment of out-of-the-box notebooks, quick onboarding of new employees, policy set up and enforcement for all classes of devices, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud products. To find out about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Lima, #(state) company, phone 1-800-993-9400 or refer to Contact Progent.