Cheyenne Teleworkers Integration Consultants

Enlarging your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, manage, tune, and debug IT environments that incorporate at-home workers. Progent can help your Cheyenne company to select the appropriate technologies and adhere to best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes collaboration and delivers top value. Progent can provide services ranging from as-needed expertise for helping you past challenging technical bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Cheyenne, Wyoming organizations to succeed with any facet of building a high-functioning remote work environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for a Remote Workforce
Integrating the network infrastructure required to support a remote workforce can be particularly challenging if you must accommodate a mix of personal equipment such as PCs and laptops, Internet routers, and wireless appliances from different vendors and with a mix of operating systems and firmware releases. Progent's background delivering remote support for both outdated as well as modern technologies in remote office venues allows you to make cost-effective use of your existing infrastructure and provides you with fast access to expertise for making essential updates. Support services offered by Progent to assist you to implement a high-functioning work-at-home infrastructure include:

• Virtual Private Network technology makes it possible to establish a secure tunnel for authenticated at-home employees to use IT assets located at your company datacenter or in the cloud. Progent's consultants can assist you to deploy and maintain VPN connections between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your remote workers to set up Cisco's AnyConnect client software to provide secure VPN tunneling for a broad selection of devices including Windows, Mac, Apple iOS, Linux, and Android.
• Virtual Desktop Infrastructure (VDI) platforms enable a telecommuter to see and interact with a remote computer's desktop. This technology gives network managers substantial control over the computing environment of telecommuters and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
• Routers connect home computer networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent can provide top-tier online support for configuring routers from all major vendors. See router integration support from Cisco-certified experts.
• Home Wi-Fi networks, typically shared by an entire household and visitors, are commonly utilized by telecommuters to access their Internet router for work. This can create performance and cybersecurity problems. Progent can help businesses to resolve these issues by providing services that include Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi WiFi access point setup help.
• Internet access methods impact the performance and reliability of connections between at-home workers and the corporate data center. Line-of-business applications might require backup Internet connections in the event the primary connection fails. Progent offers expertise for picking Internet service providers, selecting sensible bandwidth and data volume offerings, and setting up redundant Internet connections. See Internet access solutions.

VoIP Integration for an At-Home Workforce
Expanding the company PBX system to accommodate remote users is vital to maintaining an effective at-home workforce. A broad range of cloud-based VoIP products are popular with small and mid-size businesses to support remote users. Many larger organizations rely on Cisco's modern or older products for IP voice solutions. Progent can assist businesses of all sizes to plan or tune a telecommuter VoIP service that provides the versatility, transparency and protection needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist businesses tune their existing Cisco IP voice systems to support a growing remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony features to devices like VoIP phones, media processing platforms, VoIP gateways, and mixed media software used across the network. Unified Communications Manager manages additional combined media services like unified messaging, video conferencing, and team interaction networks. For details about Progent's CUCM support, see Cisco Unified CM expertise.
• CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to maintain your existing CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice products, see CallManager consulting.
• Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate firewall like telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
• Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network architecture to support these VoIP solutions and deliver online configuration and troubleshooting expertise.

Voice/Video Conferencing for Remote Workers
A broad selection of voice/video conferencing products from leading vendors support virtual discussions, video conferencing, chat, and screen/content sharing for both local users and at-home workers. Many companies use multiple products to accommodate their various partners and clients. Progent can help you to maintain your current conferencing environment and optimize the experience of your at-home workforce.

• Skype for Business is Microsoft's leading unified communications platform that supports presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting services.
• FaceTime is Apple's multiuser video calling app for compatible iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for voice/video calls. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing granular content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Webex and for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and content with capabilities that include video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's support services for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
• Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these conferencing platforms and assist your business to optimize your WAN architecture to host them.

Microsoft Collaboration Software for Remote and Hybrid Workers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a powerful ecosystem of productivity apps that deliver a consistent user interface for sharing information across a corporate network and on a wide selection of endpoints. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can assist businesses to deploy these flagship collaboration products to optimize the productivity of your remote workforce.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to provide real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its full range of capabilities. For details about Progent's consulting services for Microsoft Teams, visit solution design and configuration expertise for Microsoft Teams.

SharePoint uses web entities to allow collaboration and information delivery by providing policy-based access to content, workflow, and tools for looking through company-wide information silos. SharePoint enables you to build protected portals that permits at-home workforce to view and edit aggregated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts (Widgets). To find out about Progent's SharePoint support services, see SharePoint integration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, see integration consulting services for Microsoft Exchange.

OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues anywhere can share them securely through a web browser. Included with Office 365, OneDrive enables at-home employees to co-author documents. Revisions made offline are automatically synced when you reconnect to the Internet. To find out about Progent's consulting expertise for OneDrive, see Onedrive configuration experts.

Public Cloud Integration Services for Remote Workers
Progent offers advanced remote support for enabling businesses to build, maintain and repair cohesive network architectures that incorporate physical data centers, teleworkers, branches, plus cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix issues with public cloud connectivity, identity, and security.

Microsoft Azure is a leading family of cloud software and services that allows you to utilize IT infrastructure, servers, and key applications hosted on Microsoft's massive cloud. Azure offers more than one hundred cloud-based services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can assist your organization to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure for at-home workers by configuring and debugging firewalls and VPN IPsec tunnels. For information about Progent's consulting expertise for Microsoft Azure, refer to Azure expertise.

Microsoft 365, previously called Office 365, is Microsoft's growing family of business productivity software and cloud-based services offered on a subscription basis. Microsoft applications and cloud services are marketed in a selection of plans designed for customers ranging from individuals and households to large enterprises. Progent can provide fast and easy online access to experts familiar with Microsoft 365-compatible endpoint devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can assist your business to assess the numerous subscription bundles available for Microsoft 365 and configure 365 apps for your teleworkers in a way that delivers maximum business value. To find out about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 integration support.

Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online offers the advantages of reduced spending for data center infrastructure, easier management, dynamic scaling, high reliability, and other advantages associated with cloud computing. Microsoft has engineered Exchange Online to run seamlessly with on-premises deployments of Exchange, enabling customers to build hybrid information systems. Progent's certified Exchange consultants are available for occasional assistance to guide you past challenging technical bottlenecks and also offer end-to-end project management outsourcing to ensure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's consulting expertise for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon Web Services (AWS) is a trailblazer in the public cloud market and is the industry's biggest source of cloud services. Progent offers rapid and affordable online contact with cloud connectivity consultants who can help your business to design, implement, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other popular cloud platforms such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to create a high-uptime network architecture so your users have a productive computing experience whether they are working from your headquarters, a remote branch, from home, or on the road. For information about Progent's expertise for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud Platform (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist you to expand your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key apps cloud ready so your remote workers can benefit fully from Google Cloud Platform services. Progent can help your organization to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with Google Cloud Storage services, and simplify access control for teleworkers with Google Cloud Identity. Progent's consultants can also help you to use GCP's management tools to administer and track your GCP environment. To find out, refer to Google Cloud Platform integration services.

Help Desk Call Center Support for Teleworkers
A rapid, company-wide changeover to a telecommuter business model, which could be the result of a pandemic or as a component of a business continuity preparedness plan, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.

• Progent's Standard Help Desk Call Center support services utilize Progent's nationwide team of online technical support specialists along with world-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or edit the status of their active trouble tickets, enter information, and append screen captures or attachments. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
• Progent's Help Desk Augmentation Service enables your business to expand your existing Help Desk Call Center staff by sharing responsibilities for Help Desk services seamlessly between your in-house IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support solution utilizing the number one professional services automation tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class technical support to your from-home workers, see Progent's Call Center augmentation Services.

Cybersecurity for Telecommuters
Work-from-Home staff members commonly use their personal computing devices and often operate in an unsecured physical environment. This situation multiplies their vulnerability to cyber attacks and requires careful configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, extensive end-user training, and the development of policies based on best practices. Progent's seasoned team of cybersecurity solutions consultants can assist you to design, configure and manage an effective cybersecurity solution that guards vital IT resources in environments that include remote workers.

Firewalls enable companies to create a network that can be safely accessed by local users and by an at-home workforce, mobile employees, suppliers, customers, and the public. Modern firewall appliances allow you to assign and manage different access rights to different classes of users and to expand your IT network and modify your security as your business evolves and as network attacks grow increasingly sophisticated. Progent works with both new and older firewall devices from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration expertise, refer to firewall support services.

Remote Endpoint Security Monitoring makes it easy to watch over the disparate computers used by remote workers and either block or spot and mitigate modern threats such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every secured endpoint device, watching all activity and using advanced AI technology from SentinelOne to identify zero-day threats at inception. When a cyberattack is discovered, ProSight ASM immediately isolates the impacted endpoint from the corporate network to contain the threat. Since the ProSight Active Security Monitoring agent is autonomous, endpoint devices stay protected even when they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, see remote endpoint monitoring for telecommuters.

Progent's Duo authentication Service Plans utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured online account and give your password you are requested to confirm who you are on a unit that only you possess and that uses a separate network channel. A wide range of devices can be used for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services for at-home workers.

Security Audits can evaluate the vulnerability of your information system to all classes of outside and internal security attacks for an environment that incorporates an at-home workforce. Progent can deploy online, automated security inventory software for quickly and economically uncovering a broad range of security holes that can be found over the Internet. Progent's security assessment consulting services, which can be provided by network security experts with advanced certifications including CISA, ISSAP, and GIAC, can help you to evaluate your processes and policies and review your IT architecture to enable you to design top-level protection for your at-home workers.

Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous testing of your work-from-home connectivity solution as well as your internal and perimeter networks to help you find, rank, fix, and confirm security weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to deploy NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure in order to evaluate your current security profile. Progent can also help you to strengthen your existing network security and can help you to design and implement a unified cybersecurity ecosystem that streamlines management and provides maximum protection for on-premises, multi-cloud, remote, and perimeter IT resources. To find out additional details about Progent's threat analysis solutions powered by on NodeZero's pentest platform, refer to Consulting Services for NodeZero's Pentest Products.

Download White Paper: Protecting a Work-From-Home (WFH) Network
To view or download a white paper describing key things to concentrate on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
The field of Data Protection covers saving and recovering vital information in order to avoid data loss and minimize recovery time and effort in the event of storage problems resulting from equipment breakdowns, programming hiccups, operator mistakes, cyber attack, or other causes. Reliable data protection strategies can be particularly difficult to design and maintain in hybrid networks that combine local data centers, cloud resources, and at-home workers.

• Backup/Recovery solutions for telecommuters must address diverse types of user-owned endpoints. Progent can provide quick remote help from consultants knowledgeable about a broad range of products for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, tablets and handhelds. Popular backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To back up resources spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery service that uses cloud storage and includes fine-grained recovery and unified management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that call for a temporary switch to telecommuting. Progent's senior disaster recovery preparedness consultants and business continuity planning specialists can assist you to produce, document and validate a DR/BC plan that addresses the process of moving to telecommuting.

Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing on-premises endpoints. Microsoft Endpoint Manager features a centralized platform for safeguarding critical information by managing local, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and applications. Remote endpoint devices can be personally owned or business owned. IT administrators managing the endpoint devices of telecommuters can utilize Intune to deploy and validate apps on devices, push patches and certificates, configure policies for accessing data and networks, manage passwords, create VPN connections, control how home-based workers share data, establish threat protection, verify security compliance, and delete corporate information from lost, stolen or deactivated endpoint devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X computers. To learn about Intune and to find out how Progent can help your company to use this platform to administer the endpoint computers of your telecommuters, visit Intune mobile device management experts.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management product that allows network administrators to keep remote endpoints current and protected. Workspace ONE uses VMware AirWatch for unified endpoint management combined with VMware's Horizon virtual software delivery technology for authorization control, application management, and setup management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a perpetual license. Top capabilities of Workspace ONE include fast remote deployment of out-of-the-box laptops, immediate onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, email encryption, and seamless integration with Microsoft applications and cloud-based products. To learn about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home environment for your Cheyenne, Wyoming company, phone 1-800-993-9400 or visit Contact Progent.