For business networks located throughout the state of Connecticut, Progent's Microsoft and Cisco qualified technical team members can provide remote phone assistance and troubleshooting to solve your computer network issues fast and affordably. Progent has developed enterprise-class skills, software utilities, and support knowledge bases to troubleshoot and resolve IT problems without the high cost and delays normally associated with in-person service calls. If your Connecticut organization is located beyond the larger metropolitan areas such as Bridgeport, New Haven, Hartford, or Stamford, your local computer support options may be limited in skills, or unavailable during a crisis. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progent's team of network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the task, but a professional with field proven methods for applying that expertise to assist with excellent network solutions.

Ekahau-certified Wi-Fi Network Planning Consultants
Progent's Ekahau-certified Wi-Fi site design experts can assist you to plan, implement, optimize, manage and debug a Wi-Fi solution customized for your venue. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for debugging RF signal issues, Ekahau Insights for managing the performance of multiple Wi-Fi sites, and Ekahau Capture to collect Wi-Fi radio packets with the Ekahau Sidekick in order to help experts to diagnose complex Wi-Fi issues.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small organization's production servers in a solution that delivers the maximum degree of availability and expandability and is also easy to transfer to another host. Progent's Private Cloud hosting and management services are built upon proven virtualization technologies that enable small and midsize businesses with mixed- platform environments to save dramatically on the costs of capital equipment, infrastructure support, and network administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence. Find out more about Progent's ProSight portfolio of managed services for small and mid-size businesses.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering with continual replication to provide rapid, zero RPO disaster recovery between sites located up to 300km away from one another. Progent can provide access to a NetApp MetroCluster consultant who can help your business to plan, deploy, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by providing help with procedures such as assigning disk pools and shelf IDs, arranging aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster DR system to verify adherence with information assurance standards and government mandates.

Expertise for Configuring Multiple Public Clouds
Progent can help you to plan and manage environments that incorporate services from a mix of public clouds. Progent offers a range of public cloud integration services such as Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development, and Google Cloud Platform management. For details, see Progent's consulting experts in configuring and managing multiple public cloud services.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content policies for scanning the content of outbound email messages and attachments and preventing the transmission of confidential or unauthorized data or spam. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid reputation loss and keep compliant with industry privacy standards and regulatory requirements like HIPAA, Sarbanes-Oxley and PCI DSS. Find out more about the complete ProSight family of value-priced managed services for small businesses.

SonicWall Firewall Consulting Services
Progent's certified SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and design security into your corporate practices. To learn more, refer to SonicWall-certified firewall integration consultants.

Cisco Small Business 100, 300 and 500 Wireless APs Consulting Services
Cisco's Small Business family of access points are Linux-based units intended as entry-level wireless APs for light workloads. Progent's Cisco CCIE-certified wireless network infrastructure consultants offer remote or on-premises configuration and troubleshooting support to help your organization to design, implement, update, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point deployments of any size or architecture. For details about Progent's consulting services for current and older Cisco Small Business 100, 300 and 500 family of wireless access points, see Cisco Small Business 100, 300 and 500 wireless access points planning and support.

Work-at-Home Solutions Guidance for Telecommuters
Progent can help small and medium-size businesses to design, implement and debug the network infrastructure for telecommuters. Aspects of infrastructure where Progent's consultants can provide guidance include safe and convenient VPN connectivity, VDI desktop platforms, router configuration, wireless LAN planning and deployment, and reliable Internet connections. To find out about Progent's network infrastructure consulting expertise for telecommuters, visit network infrastructure guidance for teleworkers.

Virtualization Support
Virtualization techniques enable IT organizations to maximize resource utilization, streamline network administration, and enhance workload availability and security. run multiple virtual machines on a single actual computer. Typical usage scenarios for virtualization are resource efficiency, inexpensive platforms for applications that require older OS software, and affordable segregation of application programming or pilot environments from production systems. Progent's virtual server engineers offer Windows 2022 Hyper-V Virtual Server consulting, Windows Server 2019 Hyper-V Virtual Server expertise, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, VMware vSphere planning and deployment, VMware NSX network virtualization design and management, and Citrix XenServer virtual server support. Progent can deploy virtual machines to maximize performance, dependability and manageability while at the same time lowering costs; suggest and verify disaster recovery plans that minimize downtown in case of a catastrophic failure; and deliver ongoing maintenance, repair, and engineering assistance as computer technology evolves.

Complete Documentation of Services Provided
Progent provides complete and meaningful documentation of all support activity to ensure customers do not feel ?captive? to their IT service company. Progent sends e-mail documentation of support activity shortly after completion of each support task, and also provides a printed copy along with monthly billings. Comprehensive IT service reporting makes it less risky for customers to transfer to a new service provider or take on more support responsibilities in house. Complete service documentation also give IT managers the visibility required to assess the quality of support services and develop better informed network expense projections.

Apple macOS and OS X Consulting
Progent's engineers offer Mac clients a variety of services including remote Apple macOS and OS X desktop help, help with Mac software, Outlook for Mac and Exchange Server consulting, Mac protection and network infrastructure consulting, integration between Apple macOS and OS X and Microsoft Windows networks, and one-on-one training. For computer systems built solely on Mac or for systems that utilize a combination of Apple macOS and OS X, Linux, and MS Windows-powered servers and workstations, Progent has the experience and knowledge to handle the complexity of architecting, configuring, and maintaining a network solution that is dependable, safe, efficient, and supportive of your company's objectives.

Microsoft Active Directory (AD) and Microsoft Entra (Formerly Azure AD) Design and Integration Consulting
Progent's consultants can help you to plan and implement an efficient move from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across on-premises and Azure assets. For details, refer to Azure {Active Directory and Microsoft Entra ID design and implementation expertise.

Endpoint Device Security Defense Expertise for an At-Home Workforce
Progent can help small and mid-size companies to configure endpoint device security defense solutions and provide response services needed to support teleworkers. To learn about Progent's security defense solutions for teleworkers, go to cybersecurity protection services for remote workers.

Talk to a Progent Computer Support Expert
To learn how to contact a Progent computer support expert for remote or on-premises help, phone 1-800-993-9400 or visit Online Network Support.

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