Concord, CA Remote Help from Certified Computer Troubleshooting Consultants
Progent's network help services can provide your Concord, CA company cost-effective and dependable support from enterprise-class technical professionals. By delivering network support service when you require it, offering specialized expertise for critical applications, offering unique services such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Concord, California business an affordable alternative for optimizing the productivity and profitability of small-scale office networks. If you run an on-premises system, rely on cloud resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for businesses to create and manage a robust and safe information network and to have quick access to the experienced help typically available only to businesses who can afford a large in-house IT staff.

For larger companies, Progent offers co-sourcing support to add to the technical skills of your internal network support personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can also provide access to certified consultants to help your business to plan and implement your cloud computing strategy.

Primary Areas of Expertise Serviced by Progent's Consultants for Business Networks in Concord, California
Progent's national team of certified consultants offers assistance for virtually all facets of network systems found in businesses of any size. Areas supported by Progent in and around Concord include:

Support Delivery Options for Concord, California Businesses
Progent has a selection of alternatives for providing small companies with cost-effective IT services for technical support, consulting, and network management. Progent's paradigm for delivering IT support is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive service documentation, consistent follow-up, and strict expense monitoring across an array of network service delivery alternatives that include online repairs, on-premises support, and top-level consulting.

  • Online Support
    Progent's Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can assist clients to troubleshoot and repair network problems without the expense or time loss of on-premises support visits. The background of Progent's network engineers makes it possible to handle the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out additional details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: on-premises service professionals when you require them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person service visits is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, progress tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide help with critical products and technologies including Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network security consulting, high availability it system engineering, virtualization strategies, plus configuration, customization and support for business software including accounting, operations, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site moves and major system migrations, extended initiatives like customizing a legacy ERP system to a modern MS Dynamics or Dynamics 365 solution, relational database application programming and administration support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response such as disaster recovery and malware cleanup.

  • Infrastructure Consulting Services for Telecommuters
    Progent can help small and medium-size businesses to plan, deploy and troubleshoot the infrastructure to support work-from-home employees. Aspects of infrastructure where Progent's experts offer support include safe and efficient VPN connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi LAN planning and deployment, and robust Internet connections. For information about Progent's infrastructure expertise for a remote workforce, go to infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for clients to transfer to another support provider or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtualization techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the mixed- platform and non- standardized environments typical of smaller businesses, and keeps control of the software in the customer's hands so that moving to a different virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Concord, California Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with enterprise IT consulting allow small and midsize companies to avoid the pitfalls related to over dependence on thinly staffed support firms or individual consultants.

Teaming with Progent enables your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For network support, smaller companies sometimes depend heavily on independent consultants. Though freelance support providers carry lower expenses than more substantial support firms and can typically charge nominally smaller fees, they are sometimes stretched to far to react rapidly to urgent situations. If a freelance engineer is occupied with another customer, ill, on travelling, or in training, the lack of replacement staff may force your business to go without assistance during an emergency. The more your company expands, network unavailability or difficulties with critical applications become more expensive. The dollars you thought you were saving on a freelancer can evaporate fast due to lost productivity. Also, when independent engineers confront unfamiliar technologies, the lack of a large consulting group to rely on for advice requires them to learn with the meter running while your organization ends up with the costs for their continuing training.

  • Have Access to Expertise in Complex Information Technology Issues
    The majority of small service organizations or independent engineers who concentrate on small business network consulting may excel at providing routine fixes but lack the seasoning to deal cost-effectively with complex IT infrastructures with mixed operating systems, many offices, Voice over IP systems, remote workforces, interconnected accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's experience with global companies and Progent's large group of specialists can be valuable to your company because big-company environments are inherently complicated, support issues require thorough understanding of in many technical disciplines, and reaching an acceptable level of stability, reliability, and protection calls for enterprise-proven processes.

  • Create a Firm Basis for Growth
    Small businesses often start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get tossed onto of a weak structure. As a business evolves, reliability and expandability problems can hinder the productivity of the organization. These networks need thorough assessment, intelligent business analysis, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable basis to meet critical business requirements and ease future growth.

  • Team with Solution Providers, Not Resellers
    Small businesses require direction and education to work through an increasingly complex maze of technology alternatives available for accelerating growth and improving efficiency. They do not need an IT engineer or support firm that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent offers services and expertise exclusively. This allows Progent to align consulting support services with the real needs of clients. Combining IT support and product selling can result in a situation where the proposed solution is built around a predetermined technology instead of being based on the true requirements of a small business.

Get in Touch with Progent
In case your Concord, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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