Washington Consulting for Network Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Washington
Progent's consulting services for network service organizations in Washington Washington enables you to provide your customers Progent's consulting expertise and Help Desk support with your own branding as a seamless extension of your in-house network services team. These services can put you on the fast track to grow your revenue, expand your service catalog, satisfy your clients, and increase your profits.

Progent's roster of network engineers, desktop support technicians, IT admins, and cybersecurity professionals have worked as seamless extensions to the IT groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network support firm with 20 years of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT services firm in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers features transparent resale to your clients of world-class IT services. Progent invoices you exclusively and performs under your direction to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but a hassle to configure and maintain. Small or niche IT support providers rarely have the required budget or personnel. Progent's Call Center and ticketing program gives IT service firms a practical way to keep their own branding while delivering their customers world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing services enable you to increase your support workload, the diversity of technologies your business can handle, the number of geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

• Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
• Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is offered at extra cost.
• Optional on-premises support in major metros is available throughout the country at extra cost.
• You keep complete control of your clients and invoicing.
• Your clients submit service requests via your branded web portal, an 800 phone number, or by sending a message to your assigned mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows you to act as a single source for practically all IT expertise your clients may need. You can grow your team and core in-house competencies at your own pace without being forced to say no to new business due to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your internal support team, under your direction, and bills your firm rather than your customer.
• By-the-Minute Billing: Progent charges by the minute to minimize expenses.
• Extensive Reporting: Progent utilizes an advanced documentation platform to make sure all IT services delivered are thoroughly described. This makes it easy for support group to transfer service assignments to internal personnel once you have enough people and relevant skill sets.

• Safely Grow Your IT Support Business: You can easily and affordably take on more jobs beyond your main areas of expertise and open additional territories without assuming the risks involved with expanding your head count too rapidly.
• Re-enforce Your Name: You can solidify your mind share as a full-spectrum network service firm by offering more solutions to more clients using your own brand.
• Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
• Fast Escalation: Thanks to a sizable roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
• Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from other support firms.
• Remote Technical Support Professionals: For two decades, Progent has delivered remote IT support from Help Desk support to high-level consulting. Efficient remote service cuts costs and produces quick solutions.
• Advanced Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Washington, Washington Businesses
Progent's veteran roster of certified engineers can provide Washington, Washington companies a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Providers in Washington, Washington
To learn additional details about Progent's reseller program for IT service firms in Washington, Washington, call 1-800-993-9400 or visit Contact Progent.