Stamford Consulting Experts for IT Service Companies

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Stamford
Progent's consulting services for network service organizations in Stamford Connecticut enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless augmentation of your regular IT services group. This can put you on the fast track to add to your client base, flesh out your service portfolio, create happy customers, and increase your profits.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting technicians, network admins, and data security consultants have worked as seamless extensions to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service practice, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT support firm with 20 years of experience delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations features transparent resale to your customers of world-class IT services. Progent bills your firm directly and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but also a hassle to configure and manage. Small or niche IT support firms seldom have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to retain their own branding while providing their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support volume, the diversity of technologies your firm can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

• Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Normal service hours are 5am to 7pm PST, five days a week.
• Extended support is offered at additional cost.
• Optional on-premises support in larger metros is available throughout the country at additional cost.
• You keep complete control of your customers and invoicing.
• Your customers enter service requests by means of your custom branded web portal, a toll-free number, or by directing an email to your specified email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service providers allows your support team to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and core in-house competencies steadily without having to turn down new business owing to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless extension of your internal support group, responding to your coordination, and bills you rather than your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Detailed Service Documentation: Progent utilizes an advanced service reporting platform to ensure that all IT services delivered are fully described. This enables support group to transfer account responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.

• Safely Expand Your IT Support Practice: You can quickly and safely accept more opportunities outside your core fields of excellence and serve additional geographies without the risks associated with increasing your full-time staff too quickly.
• Strengthen Your Brand: You can improve your mind share as a full-spectrum network service provider by delivering more solutions to more clients under your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide range of IT disciplines and can be a dependable resource for growing your IT service operations.
• Fast Escalation: Thanks to a large team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Keep Your Customers Happy: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise outside the fold.
• Remote Support Professionals: For 20 years, Progent has provided online network support ranging from Help Desk support to high-level consulting. Effective remote support cuts costs and produces fast solutions.
• Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Practice Areas for Stamford, Connecticut Businesses
Progent's veteran team of certified consultants can deliver Stamford, Connecticut businesses a broad array of online consulting and debugging services. Practice areas covered under Progent's reseller program for network service providers include:

Learn More About Progent's Reseller Program for Network Service Firms in Stamford, Connecticut
For additional details about Progent's reseller support for network service organizations in Stamford, Connecticut, call 1-800-993-9400 or see Contact Progent.