Fort Lauderdale Consulting Expertise for IT Service Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Fort Lauderdale
Progent's consulting support for network service organizations in Fort Lauderdale Florida allows your company to provide your customers Progent's consulting and Help Desk support under your company's own branding as a transparent extension of your regular IT support team. This can put you on the fast track to grow your revenue, fill out your service catalog, satisfy your customers, and improve your profits.

Progent's nationwide roster of network infrastructure experts, PC support specialists, IT administrators, and cybersecurity consultants have acted as seamless expansions to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service business, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT consulting firm with two decades of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any private IT services company in the world. Progent has delivered online technical support and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of world-class services. Progent invoices you directly and performs under your direction to deliver your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is fundamental to an efficient IT Call Center. But modern ticketing platforms are not just costly to acquire and staff, but also challenging to set up and manage. Smaller IT support providers seldom have the required resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to keep their custom branding while delivering their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services allow your IT service firm to expand your support volume, the diversity of technologies your firm can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support companies include:

• Progent's online desktop support staff provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
• Normal support hours are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is available at extra cost.
• Optional on-premises service in major metros is offered throughout the US at extra cost.
• You have full control of your customers and billing.
• Your customers enter incident reports via your own branded web portal, an 800 number, or by sending an email to your assigned email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills at your own pace without being forced to decline new business due to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a seamless supplement to your in-house IT service group, under your management, and invoices your firm rather than your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
• Detailed Service Documentation: Progent uses an enterprise-class service reporting platform to make sure all services delivered are thoroughly described. This allows you to shift account responsibilities to in-house personnel once you have enough people and relevant skill sets.

• Safely Expand Your IT Support Practice: You can quickly and efficiently take on more jobs outside your main areas of excellence and open new territories without the risks involved with expanding your head count too quickly.
• Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service provider by delivering more solutions to more clients under your own brand.
• Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
• Rapid Escalation: With a sizable team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
• Make Your Clients Happy: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help from other support firms.
• Online Technical Support Experts: For 20 years, Progent has provided remote IT support ranging from Call Center services to high-level consulting. Effective remote service cuts costs and produces fast solutions.
• Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Fort Lauderdale, Florida Businesses
Progent's seasoned roster of certified consultants can deliver Fort Lauderdale, Florida businesses a broad range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Reseller Support for IT Service Providers in Fort Lauderdale, Florida
To learn additional details about Progent's consulting program for network service organizations in Fort Lauderdale, Florida, call 1-800-993-9400 or refer to Contact Progent.