Charlotte Consulting for Computer Support Providers

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Charlotte
Progent's consulting support for IT service firms in Charlotte North Caroline allows your company to provide your clients Progent's consulting and Help Desk Call Center support using your brand as a transparent augmentation of your in-house IT services team. These services can ease the way for you to grow your client base, flesh out your service catalog, satisfy your customers, and increase your profits.

Progent's team of network engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as seamless extensions to the support staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of expertise allows you to widen the scope of your IT service business, and Progent's close integration with your support team helps you promote and protect your company's brand.

Progent is a network consulting company with 20 years of experience delivering online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer services company in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your customers of world-class IT services. Progent bills you exclusively and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for clients who require access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the heart of an efficient service desk. But modern ticketing platforms are not just costly to acquire and staff, but also challenging to configure and maintain. Small or niche IT service companies do not have the required resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their custom branding while providing their clients responsive desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the range of technologies your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

• Progent's online desktop support staff provides Level 1 end user support with 1-hour service level agreement to begin work during standard business hours.
• Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at extra cost.
• Optional on-premises service in major metros is available throughout the country at additional cost.
• You have full control of your clients and billing.
• Your customers enter requests using your branded web portal, an 800 number, or by directing an email to your dedicated mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service providers allows your support team to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies at your own pace without having to say no to opportunities owing to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal support group, under your management, and bills you rather than your customer.
• Granular Billing: Progent charges by the minute to reign in costs.
• Extensive Reporting: Progent uses an enterprise-class reporting system to make sure all services performed are thoroughly described. This allows you to shift service assignments to internal consultants when you have sufficient staff and appropriate skill sets.

• Safely Grow Your IT Support Business: You can quickly and efficiently accept additional opportunities beyond your core fields of expertise and open new territories without the risks associated with increasing your full-time staff too rapidly.
• Strengthen Your Brand: You can solidify your positioning as a comprehensive network support provider by offering more services to more customers under your own company name.
• Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
• Rapid Problem Escalation: With a large roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
• Keep Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help from your competitors.
• Remote Support Professionals: For two decades, Progent has delivered online network support from Help Desk support to advanced consulting. Efficient remote service saves money while delivering quick results.
• Top Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Charlotte, North Caroline Organizations
Progent's nationwide team of certified consultants offers Charlotte, North Caroline businesses a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Providers in Charlotte, North Caroline
For more information about Progent's consulting support for IT service organizations in Charlotte, North Caroline, call 1-800-993-9400 or see Contact Progent.