Hialeah Consulting Support for IT Service Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Hialeah
Progent's consulting services for network service organizations in Hialeah Florida enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless augmentation of your regular IT services group. These services can put you on the fast track to grow your client base, flesh out your service catalog, create happy clients, and improve your profits.

Progent's nationwide roster of network engineers, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as transparent expansions to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's close integration with your support team helps you strengthen and protect your branding.

Progent is a network support company with 20 years of background providing remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network experts of any independent computer support company in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are fundamental to an efficient IT Call Center. But full-featured ticketing platforms are not only expensive to acquire and staff, but challenging to set up and maintain. Small or niche IT support organizations do not have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to retain their custom branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Service Desk and ticketing services allow your IT service firm to increase your physical and virtual support volume, the diversity of technologies your company can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

• Progent's remote desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Standard service hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at additional cost.
• Optional on-premises service in major metros is available across the US at extra cost.
• You have complete control of your customers and invoicing.
• Your clients submit requests through your branded Internet portal, an 800 phone number, or by directing a message to your designated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to become a single point of contact for practically all technical expertise your clients may require. You can grow your team and strategic in-house competencies at your own pace without being forced to decline new business owing to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your internal IT service group, responding to your management, and invoices your firm rather than your client.
• Granular Billing: Progent charges on a per-minute basis to reign in expenses.
• Extensive Reporting: Progent uses an enterprise-class documentation system to ensure that all IT services delivered are thoroughly described. This enables your IT support organization to transfer account responsibilities to in-house consultants once you have enough staff and relevant technical skills.

• Safely Grow Your Service Business: You can quickly and affordably take on additional opportunities outside your core areas of expertise and serve additional geographies without assuming the risks associated with expanding your head count too quickly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more clients under your own brand.
• Add to Your IT Support Portfolio: Progent offers world-class support in a broad array of IT disciplines and can be a reliable reservoir of skills for expanding your IT service operations.
• Fast Problem Escalation: With a large team of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
• Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
• Remote Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center services to advanced consulting. Efficient remote service cuts costs while delivering quick results.
• Advanced Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Hialeah, Florida Businesses
Progent's veteran team of certified consultants can deliver Hialeah, Florida businesses a broad array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Program for Network Service Organizations in Hialeah, Florida
To learn more information about Progent's reseller program for IT service organizations in Hialeah, Florida, call 1-800-993-9400 or visit Contact Progent.