Fort Myers Consulting Services for IT Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Fort Myers
Progent's consulting support for IT service organizations in Fort Myers Florida enables your company to offer your clients Progent's consulting expertise and Help Desk support using your company's own branding as a seamless augmentation of your in-house IT services group. These services can ease the way for you to add to your client base, fill out your service offerings, satisfy your clients, and improve your bottom line.

Progent's team of network experts, desktop support specialists, IT administrators, and data security professionals have worked as transparent supplements to the support staffs of some of the country's biggest IT support businesses. Progent's range of technical knowledge allows you to add to the scope of your IT service practice, and Progent's transparency helps you promote and preserve your branding.

Progent is an IT support company with 20 years of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any private IT support firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of world-class services. Progent invoices you directly and works under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to a successful Help Desk. But modern ticketing systems are not just costly to license and staff, but also challenging to configure and maintain. Small or niche IT support firms rarely have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations a practical way to keep their company branding while providing their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing services enable you to increase your support volume, the range of technologies your company can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

• Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
• Normal support times are from 5am to 7pm PST, five days per week.
• Extended hours support is offered at extra cost.
• Optional on-premises service in larger metros is available across the US at extra cost.
• You retain full control of your customers and billing.
• Your clients submit incident reports using your branded web portal, a toll-free number, or by directing a request to your specified email address.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated online until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows you to become a single point of contact for virtually all IT expertise your clients may need. You can grow your team and strategic IT skills steadily without having to turn down new business due to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your internal support team, responding to your direction, and invoices you rather than your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
• Detailed Service Reporting: Progent utilizes an enterprise-class reporting system to make sure all IT services delivered are fully documented. This makes it easy for your IT support organization to shift service assignments to internal personnel once you have enough staff and appropriate skill sets.

• Safely Grow Your Service Practice: You can quickly and efficiently accept additional opportunities beyond your core fields of excellence and serve new territories without exposure to the risks involved with expanding your head count too rapidly.
• Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support firm by offering more solutions to more customers under your own brand.
• Add to Your Services Portfolio: Progent offers world-class support in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT support business.
• Rapid Problem Escalation: Thanks to a sizable roster of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
• Make Your Customers Happy: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from other support firms.
• Remote Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center support to advanced consulting. Efficient remote support cuts costs and produces quick solutions.
• Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Fort Myers, Florida Businesses
Progent's veteran roster of certified engineers offers Fort Myers, Florida companies a broad range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service organizations include:

Learn More About Progent's Reseller Support for IT Service Firms in Fort Myers, Florida
For additional information about Progent's reseller program for IT service firms in Fort Myers, Florida, call 1-800-993-9400 or see Contact Progent.