West Palm Beach Consulting Experts for Computer Support Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in West Palm Beach
Progent's consulting services for network service firms in West Palm Beach Florida allows your company to provide your customers Progent's consulting and Help Desk support using your company's brand as a transparent supplement to your regular IT services team. This can put you on the fast track to grow your client base, close gaps in your service catalog, satisfy your clients, and increase your profits.

Progent's nationwide roster of network experts, PC support technicians, IT admins, and cybersecurity consultants have worked as transparent expansions to the IT groups of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is a network consulting company with two decades of background providing online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for network service firms offers transparent resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your direction to provide your clients support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also challenging to set up and manage. Smaller IT service providers do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their own branding while providing their customers responsive desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to expand your support volume, the range of technologies your business can handle, the number of locations you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

• Progent's remote desktop service team delivers Level 1 end user help with 1-hour SLA to begin work during normal business hours.
• Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at additional cost.
• Optional onsite support in larger metro areas is offered across the country at additional cost.
• You have full control of your clients and billing.
• Your clients enter service requests via your own branded web portal, an 800 phone number, or by sending an email to your designated mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows you to act as a sole point of contact for practically all technical expertise your customers may require. You can build your team and strategic in-house competencies steadily without having to turn down opportunities due to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your in-house support group, responding to your direction, and invoices you rather than your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Extensive Service Documentation: Progent uses an advanced service documentation platform to make sure all services delivered are fully documented. This allows your IT support organization to shift account assignments to in-house consultants once you have enough staff and appropriate skill sets.

• Safely Expand Your Service Business: You can quickly and efficiently take on more jobs beyond your core fields of excellence and serve additional geographies without exposure to the risks associated with increasing your head count too quickly.
• Strengthen Your Brand: You can solidify your mind share as a comprehensive IT support firm by offering more services to more clients under your own company name.
• Add to Your Services Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a dependable resource for expanding your IT support operations.
• Fast Escalation: Thanks to a sizable team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
• Make Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
• Online Technical Support Professionals: For two decades, Progent has provided online IT support ranging from Call Center services to advanced consulting. Effective online service saves money while delivering quick solutions.
• Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.

Progent's Areas of Expertise for West Palm Beach, Florida Companies
Progent's seasoned roster of certified consultants and technical experts offers West Palm Beach, Florida businesses a wide array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Reseller Program for Network Service Providers in West Palm Beach, Florida
For additional information about Progent's reseller support for network service organizations in West Palm Beach, Florida, call 1-800-993-9400 or visit Contact Progent.