Santa Rosa Expertise for IT Service Providers

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Santa Rosa
Progent's consulting services for network service organizations in Santa Rosa California enables you to offer your clients Progent's consulting and Help Desk support under your brand as a transparent augmentation of your regular network services team. This can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your clients, and increase your bottom line.

Progent's roster of network engineers, PC support specialists, IT admins, and data security professionals have worked as transparent extensions to the support staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service practice, and Progent's transparency helps you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's reseller program for network service providers offers transparent resale to your customers of world-class services. Progent invoices your firm directly and performs under your instructions to deliver your customers support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to set up and maintain. Smaller IT service organizations seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT support organizations an affordable way to retain their own branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services enable you to expand your support volume, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service companies include:

• Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to begin work during normal business hours.
• Normal service hours are from 5am to 7pm PST, five days a week.
• Extended support is offered at extra cost.
• Optional on-premises support in larger metros is offered throughout the country at additional cost.
• You retain complete control of your customers and invoicing.
• Your clients enter service requests through your branded web portal, an 800 number, or by sending an email to your assigned email address.
• Each end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service organizations allows your support team to act as a single source for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core IT skills steadily without being forced to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, responding to your coordination, and bills you rather than your client.
• Granular Billing: Progent charges by the minute to minimize costs.
• Detailed Documentation: Progent utilizes an enterprise-class documentation system to make sure all services performed are fully documented. This allows your IT support organization to shift service assignments to in-house personnel when you have sufficient staff and appropriate technical skills.

• Safely Expand Your Service Practice: You can quickly and safely accept more jobs beyond your main areas of expertise and serve additional geographies without the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can improve your mind share as a comprehensive network service provider by offering more services to more customers using your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide world-class support in a broad array of technologies and can be a reliable resource for expanding your IT service business.
• Rapid Problem Escalation: Thanks to a large team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
• Keep Your Clients Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
• Online Technical Support Professionals: For 20 years, Progent has provided remote network support from Help Desk support to advanced consulting. Effective online service saves money and produces fast solutions.
• Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Santa Rosa, California Businesses
Progent's nationwide team of certified consultants and technical experts can provide Santa Rosa, California companies a broad array of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Program for Network Service Firms in Santa Rosa, California
For additional information about Progent's reseller support for network service organizations in Santa Rosa, California, call 1-800-993-9400 or see Contact Progent.