San Antonio Specialists for Network Service Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in San Antonio
Progent's consulting services for IT service organizations in San Antonio Texas allows your company to offer your clients Progent's consulting and Help Desk support with your company's own branding as a seamless extension of your in-house network services team. These services can help you add to your client base, expand your service portfolio, satisfy your clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC support technicians, IT admins, and data security professionals have worked as seamless expansions to the support groups of some of the world's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network consulting firm with two decades of experience delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered online technical assistance and consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not just expensive to acquire and staff, but also challenging to configure and maintain. Smaller IT support organizations rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support organizations a practical way to keep their own branding while delivering their customers responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

• Progent's remote desktop service staff delivers Level 1 end user support with 1-hour SLA to commence work during normal business hours.
• Normal support hours are from 5am to 7pm PST, five days a week.
• Extended support is available at additional cost.
• Optional on-premises support in larger metros is offered across the country at extra cost.
• You have full control of your clients and invoicing.
• Your clients submit requests through your own branded web portal, an 800 phone number, or by directing a message to your designated email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service providers allows your support team to become a sole source for practically all technical expertise your customers may need. You can build your staff and core in-house competencies steadily without having to turn down opportunities due to a lack of in-house expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your internal support group, responding to your direction, and invoices you rather than your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Service Documentation: Progent uses an enterprise-class reporting platform to ensure that all IT services delivered are fully documented. This enables your IT support organization to transfer service responsibilities to in-house personnel when you have sufficient people and appropriate technical skills.

• Safely Expand Your IT Support Practice: You can easily and efficiently take on additional opportunities outside your main areas of excellence and open new territories without exposure to the risks involved with increasing your full-time staff too rapidly.
• Re-enforce Your Name: You can improve your mind share as a comprehensive network service provider by delivering more solutions to more clients using your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide array of technologies and can act as a dependable resource for growing your IT support operations.
• Rapid Problem Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
• Keep Your Clients Happy: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help from other support firms.
• Remote Support Experts: For two decades, Progent has provided online IT support ranging from Help Desk support to high-level consulting. Effective online service cuts costs while delivering fast solutions.
• Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for San Antonio, Texas Organizations
Progent's seasoned roster of certified consultants offers San Antonio, Texas companies a wide range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations in San Antonio, Texas
For additional information about Progent's reseller support for IT service firms in San Antonio, Texas, call 1-800-993-9400 or see Contact Progent.