Saddle Brook Consulting for IT Service Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Saddle Brook
Progent's consulting services for IT service firms in Saddle Brook New Jersey allows you to provide your clients Progent's consulting and Help Desk Call Center support with your company's brand as a seamless supplement to your in-house IT support group. This can put you on the fast track to grow your client base, expand your service portfolio, satisfy your customers, and increase your bottom line.

Progent's team of network experts, PC support technicians, network administrators, and data security consultants have acted as transparent expansions to the support staffs of some of the country's largest IT support businesses. Progent's range of expertise enables you to add to the scope of your IT support business, and Progent's transparency helps you promote and protect your branding.

Progent is an IT consulting firm with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Services With Your Branding
Progent's consulting program for IT service organizations features transparent resale to your clients of professional services. Progent invoices you directly and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but challenging to configure and manage. Smaller IT support companies seldom have the required budget or personnel. Progent's Call Center and ticketing program gives IT service organizations a practical way to retain their own branding while providing their clients responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support firms include:

• Progent's online desktop service group delivers Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
• Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is available at additional cost.
• Optional on-premises service in larger metros is offered across the country at extra cost.
• You retain complete control of your clients and invoicing.
• Your clients enter incident reports using your own branded Internet portal, an 800 number, or by directing an email to your designated mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and core IT skills steadily without being forced to say no to opportunities due to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal support team, responding to your management, and invoices you instead of your customer.
• Granular Billing: Progent charges by the minute to reign in costs.
• Extensive Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are fully described. This enables you to shift service assignments to in-house personnel once you have sufficient people and appropriate technical skills.

• Safely Expand Your Service Practice: You can easily and affordably take on additional opportunities beyond your main fields of excellence and open new territories without exposure to the risks involved with expanding your head count too quickly.
• Strengthen Your Brand: You can improve your positioning as a full-spectrum IT support firm by delivering more services to more clients using your own company name.
• Add to Your IT Support Catalog: Progent can provide world-class support in a wide range of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
• Rapid Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
• Online Support Professionals: For 20 years, Progent has provided online network support from Call Center support to advanced consulting. Effective online service cuts costs while delivering quick solutions.
• Advanced Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Saddle Brook, New Jersey Companies
Progent's veteran roster of certified consultants and technical experts can provide Saddle Brook, New Jersey businesses a broad array of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Reseller Program for Network Service Providers in Saddle Brook, New Jersey
To learn more information about Progent's consulting program for IT service firms in Saddle Brook, New Jersey, call 1-800-993-9400 or see Contact Progent.