Edmonton Specialists for Computer Support Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Edmonton
Progent's consulting support for network service organizations in Edmonton Alberta enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless extension of your regular IT support group. This can help you add to your revenue, fill out your service catalog, create happy clients, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and data security professionals have worked as seamless expansions to the support staffs of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is an IT consulting firm with 20 years of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your customers of professional services. Progent bills you directly and performs under your direction to deliver your customers consulting and support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to a successful IT Call Center. But full-featured ticketing systems are not just costly to acquire and staff, but difficult to configure and manage. Smaller IT service organizations do not have the required resources. Progent's Service Desk and ticketing solution offers IT support organizations an affordable way to retain their custom branding while delivering their clients world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support volume, the diversity of technologies your firm can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT support companies include:

• Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at extra cost.
• Optional onsite support in major metro areas is available across the country at extra cost.
• You have complete control of your customers and billing.
• Your customers submit requests through your branded Internet portal, a toll-free phone number, or by directing an email to your assigned mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting for network service providers allows you to act as a single source for virtually all technical guidance and troubleshooting your clients may need. You can build your team and core in-house competencies at your own pace without being forced to say no to new business owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your internal IT service group, responding to your coordination, and bills you instead of your client.
• Granular Billing: Progent bills on a per-minute basis to minimize expenses.
• Detailed Documentation: Progent utilizes an advanced service reporting system to ensure that all services delivered are thoroughly described. This enables you to shift account responsibilities to in-house personnel once you have sufficient people and relevant skill sets.

• Safely Expand Your Service Business: You can easily and affordably take on additional jobs beyond your main fields of excellence and open additional geographies without exposure to the risks involved with increasing your head count too quickly.
• Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service firm by delivering more services to more customers under your own company name.
• Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a reliable reservoir of skills for expanding your IT support operations.
• Fast Problem Escalation: Thanks to a sizable team of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
• Make Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
• Online Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center support to advanced consulting. Effective remote support saves money while delivering quick solutions.
• Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Edmonton, Alberta Businesses
Progent's veteran roster of certified engineers offers Edmonton, Alberta organizations a broad array of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Program for Network Service Firms in Edmonton, Alberta
For more information about Progent's consulting program for network service organizations in Edmonton, Alberta, call 1-800-993-9400 or see Contact Progent.