Charleston Consulting for Computer Support Organizations

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Charleston
Progent's consulting support for network service firms in Charleston South Carolina allows your company to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent augmentation of your regular network support team. This can help you add to your client base, close gaps in your service offerings, create happy customers, and increase your bottom line.

Progent's team of network experts, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as seamless expansions to the support staffs of some of the world's biggest IT support firms. Progent's range of expertise allows you to broaden the scope of your IT service practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is an IT support company with 20 years of background providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your customers of professional IT services. Progent invoices your firm exclusively and performs under your direction to provide your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of a successful IT Call Center. But modern ticketing platforms are not only expensive to license and staff, but also challenging to configure and maintain. Small or niche IT support firms do not have the necessary financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an affordable way to keep their custom branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to increase your support workload, the diversity of technical issues your business can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

• Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
• Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is available at additional cost.
• Optional onsite service in major metros is available across the country at additional cost.
• You keep full control of your customers and invoicing.
• Your clients enter service requests via your own branded Internet portal, an 800 number, or by sending a message to your designated mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service firms allows you to act as a single source for virtually all technical expertise your clients may require. You can build your team and core in-house competencies at your own pace without having to decline opportunities due to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your internal IT service group, under your direction, and invoices you rather than your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
• Detailed Service Reporting: Progent utilizes an enterprise-class service reporting system to make sure all services performed are fully documented. This allows you to shift service assignments to in-house personnel once you have sufficient staff and appropriate technical skills.

• Safely Expand Your Service Practice: You can easily and safely take on additional jobs outside your main fields of excellence and open new geographies without exposure to the risks associated with expanding your full-time staff too quickly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum IT support firm by delivering more solutions to more customers using your own company name.
• Add to Your Services Catalog: Progent offers top-tier support in a broad array of technologies and can act as a reliable resource for growing your IT service operations.
• Rapid Problem Escalation: Thanks to a sizable roster of senior IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
• Keep Your Clients Happy: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
• Online Support Experts: For 20 years, Progent has provided remote network support ranging from Call Center services to advanced consulting. Effective online support cuts costs while delivering quick results.
• Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.

Progent's Practice Areas for Charleston, South Carolina Organizations
Progent's nationwide roster of certified consultants can provide Charleston, South Carolina organizations a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Providers in Charleston, South Carolina
To learn additional details about Progent's consulting program for network service firms in Charleston, South Carolina, call 1-800-993-9400 or see Contact Progent.