Tucson Specialists for Network Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Tucson
Progent's consulting services for network service organizations in Tucson Arizona enables you to offer your customers Progent's consulting and Help Desk support under your company's brand as a transparent extension of your regular IT support team. These services can put you on the fast track to add to your revenue, fill out your service portfolio, satisfy your clients, and increase your profits.

Progent's team of network experts, desktop integration and troubleshooting technicians, network admins, and cybersecurity consultants have acted as transparent expansions to the support groups of some of the world's biggest IT support firms. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and preserve your company's brand.

Progent is a network support company with 20 years of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network experts of any private IT support firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service firms offers transparent resale to your customers of professional services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but challenging to set up and manage. Small or niche IT service firms do not have the necessary budget or personnel. Progent's Help Desk and ticketing program offers IT service organizations a practical way to keep their custom branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing platform and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support workload, the range of technical issues your firm can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service organizations include:

• Progent's online desktop service group provides Level 1 end user support with 1-hour SLA to commence work during normal business hours.
• Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is offered at extra cost.
• Optional on-premises support in larger metros is offered throughout the country at additional cost.
• You retain full control of your clients and billing.
• Your customers enter requests using your branded Internet portal, a toll-free number, or by directing an email to your dedicated mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service providers allows you to become a sole point of contact for virtually all technical expertise your customers may need. You can grow your staff and strategic IT skills steadily without having to decline opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a transparent supplement to your in-house support group, under your direction, and bills you instead of your client.
• Granular Billing: Progent charges on a per-minute basis to minimize costs.
• Detailed Documentation: Progent uses an advanced service reporting system to make sure all IT services delivered are thoroughly documented. This enables support group to shift account assignments to in-house consultants once you have enough staff and appropriate technical skills.

• Safely Expand Your Service Business: You can easily and efficiently accept more opportunities outside your main fields of expertise and open new geographies without the risks involved with expanding your head count too quickly.
• Re-enforce Your Name: You can solidify your mind share as a comprehensive network support provider by delivering more solutions to more customers under your own company name.
• Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide range of technologies and can be a reliable resource for expanding your IT support operations.
• Rapid Escalation: Thanks to a large roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
• Make Your Customers Satisfied: Satisfied customers stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for expertise outside the fold.
• Online Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Call Center services to high-level consulting. Effective online support cuts costs and produces quick results.
• Top Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Tucson, Arizona Companies
Progent's seasoned team of certified consultants and technical experts can provide Tucson, Arizona businesses a wide range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for Network Service Firms in Tucson, Arizona
To learn additional details about Progent's reseller support for IT service firms in Tucson, Arizona, call 1-800-993-9400 or refer to Contact Progent.