Pittsburgh Consulting Expertise for Network Support Organizations

Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Pittsburgh
Progent's consulting services for network service firms in Pittsburgh Pennsylvania enables your company to provide your clients Progent's consulting and Help Desk support using your company's own branding as a seamless extension of your regular network support team. This can put you on the fast track to grow your revenue, close gaps in your service catalog, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have acted as seamless expansions to the IT groups of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is an IT support firm with two decades of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your customers of professional IT services. Progent invoices you exclusively and works under your instructions to provide your clients support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an effective Help Desk. But modern ticketing platforms are not just expensive to license and staff, but also a hassle to set up and manage. Small or niche IT service companies seldom have the necessary resources. Progent's Call Center and ticketing program gives IT support firms a practical way to keep their custom branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the range of technologies your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

• Progent's remote desktop support team provides Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
• Standard service hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in larger metro areas is available throughout the country at extra cost.
• You have complete control of your clients and billing.
• Your clients enter incident reports through your custom branded Internet portal, an 800 number, or by directing a request to your assigned mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows you to act as a single source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, under your management, and invoices you rather than your client.
• Granular Billing: Progent charges by the minute to reign in expenses.
• Extensive Service Documentation: Progent utilizes an enterprise-class documentation system to make sure all services performed are fully described. This allows support group to transfer account assignments to in-house personnel when you have sufficient staff and appropriate technical skills.

• Safely Grow Your Service Practice: You can easily and safely take on more jobs outside your core areas of excellence and open new territories without exposure to the risks involved with increasing your head count too rapidly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive IT service firm by delivering more solutions to more clients using your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT service operations.
• Rapid Escalation: With a large team of high-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
• Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from your competitors.
• Online Technical Support Professionals: For 20 years, Progent has delivered remote network support from Call Center support to advanced consulting. Effective online support cuts costs while delivering quick results.
• Top Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Pittsburgh, Pennsylvania Organizations
Progent's nationwide team of certified consultants and technical experts can deliver Pittsburgh, Pennsylvania businesses a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service providers include:

Learn More About Progent's Reseller Program for Network Service Firms in Pittsburgh, Pennsylvania
To learn more details about Progent's reseller program for network service organizations in Pittsburgh, Pennsylvania, call 1-800-993-9400 or refer to Contact Progent.