Palo Alto Consulting for Network Support Providers

Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Palo Alto
Progent's consulting services for network service firms in Palo Alto California enables your company to offer your clients Progent's consulting expertise and Help Desk support under your company's own branding as a seamless extension of your regular network services team. This can put you on the fast track to add to your revenue, fill out your service offerings, satisfy your customers, and increase your profits.

Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, IT admins, and data security consultants have worked as seamless adjuncts to the support staffs of some of the country's largest IT support firms. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT service business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting company with 20 years of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered remote technical support and consulting to customers in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's reseller program for IT service providers features transparent resale to your customers of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing systems are not only costly to acquire and staff, but also challenging to set up and manage. Small or niche IT support firms do not have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support organizations a practical way to retain their company branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing software, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technologies your company can handle, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service firms include:

• Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
• Normal support hours are 5am to 7pm PST, five days per week.
• Extended hours support is offered at extra cost.
• Optional on-premises service in larger metro areas is available throughout the country at additional cost.
• You retain full control of your clients and billing.
• Your clients enter service requests using your custom branded Internet portal, an 800 number, or by directing an email to your specified email address.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may need. You can build your team and strategic IT skills at your own pace without being forced to turn down new business due to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your internal IT service team, responding to your management, and invoices your firm rather than your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in costs.
• Extensive Service Reporting: Progent utilizes an advanced reporting system to ensure that all IT services delivered are thoroughly documented. This makes it easy for support group to transfer service responsibilities to internal personnel once you have sufficient people and appropriate technical skills.

• Safely Grow Your IT Support Practice: You can easily and safely accept additional jobs beyond your main fields of excellence and serve additional territories without assuming the risks involved with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service provider by offering more services to more customers using your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a wide range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support operations.
• Rapid Problem Escalation: With a large roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
• Keep Your Customers Happy: Satisfied clients stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
• Online Support Professionals: For two decades, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Effective online service saves money and produces quick solutions.
• Advanced Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Palo Alto, California Businesses
Progent's nationwide team of certified consultants and technical experts offers Palo Alto, California companies a wide array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Reseller Support for Network Service Providers in Palo Alto, California
For additional information about Progent's consulting support for IT service firms in Palo Alto, California, call 1-800-993-9400 or see Contact Progent.