Manhattan Beach Consulting for Computer Support Organizations

Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Manhattan Beach
Progent's consulting services for network service organizations in Manhattan Beach California enables you to provide your customers Progent's consulting and Help Desk support using your brand as a seamless extension of your in-house IT services team. These services can ease the way for you to grow your client base, flesh out your service offerings, satisfy your customers, and improve your profits.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have acted as seamless expansions to the IT groups of some of the world's largest IT service businesses. Progent's range of expertise enables you to broaden the scope of your IT service business, and Progent's transparency helps you strengthen and preserve your branding.

Progent is a network consulting firm with 20 years of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms features seamless resale to your clients of professional services. Progent bills your firm directly and performs under your direction to deliver your clients support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are fundamental to an effective IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but also difficult to configure and manage. Small or niche IT service firms do not have the required budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations a practical way to keep their custom branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing program enable you to increase your physical and virtual support workload, the range of technologies your firm can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

• Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
• Normal support times are 5am to 7pm PST, five days per week.
• Extended hours support is available at extra cost.
• Optional onsite service in larger metro areas is available across the US at additional cost.
• You keep complete control of your clients and billing.
• Your customers submit service requests using your own branded web portal, a toll-free phone number, or by directing an email to your specified mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Firms
Progent's consulting for network service providers allows you to become a single source for practically all technical guidance and troubleshooting your clients may require. You can grow your team and core IT skills at your own pace without being forced to turn down opportunities due to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, responding to your coordination, and bills your firm instead of your customer.
• Granular Billing: Progent charges on a per-minute basis to minimize costs.
• Detailed Documentation: Progent utilizes an enterprise-class service documentation platform to ensure that all IT services performed are thoroughly documented. This makes it easy for you to shift account assignments to internal consultants when you have sufficient people and relevant technical skills.

• Safely Expand Your Service Business: You can easily and affordably accept more opportunities outside your core fields of excellence and open new geographies without assuming the risks involved with expanding your head count too quickly.
• Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service provider by offering more services to more clients using your own company name.
• Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide range of IT disciplines and can be a reliable resource for growing your IT service operations.
• Rapid Problem Escalation: Thanks to a large team of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
• Make Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
• Remote Technical Support Experts: For 20 years, Progent has delivered remote network support from Call Center support to advanced consulting. Effective remote support saves money while delivering quick solutions.
• Top Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.

Progent's Practice Areas for Manhattan Beach, California Businesses
Progent's nationwide roster of certified consultants offers Manhattan Beach, California companies a wide range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Reseller Support for IT Service Firms in Manhattan Beach, California
To learn more information about Progent's consulting support for IT service firms in Manhattan Beach, California, call 1-800-993-9400 or visit Contact Progent.