Immediate Online Support for Columbus Ohio Information Networks
Urgent Online Consulting for Columbus NetworksFor businesses in Columbus Ohio, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network issues quickly. Efficient support lowers direct costs because solutions accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially important for organizations that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing eliminate scenarios where fast solutions somehow end up as major invoices. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of customized tools and field-proven processes which promote the maximum degree of efficiency for online help and troubleshooting for computer systems of any size. Progent's Technical Response Center can interface to your computer system remotely without compromising corporate security.

Progent's proven service database application stores extensive records describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the records of support delivered to every customer by any Progent engineer. This database of problems and fixes is organized as a readily retrievable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can find the best solutions in the least time.

Remote support services offered by Progent to customers in Columbus Ohio include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, subscription-based managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create leading-edge IT resilience. Progent handles the necessary monitoring and maintenance for you, so your network expands smoothly without holding you back. For a low and predictable monthly price, Progent's experienced IT group can be your complete technology safety net. Basic plans include remote monitoring and management (RMM), security, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to advanced solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so all potential problems can be addressed before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your specified IT personnel and your assigned Progent consultant so that emerging issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting plug-ins designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup product companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, and VMs. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a secured application and give your password you are requested to verify your identity on a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized as this added form of authentication including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service offers a smooth extension of your in-house support team. End user interaction with the Service Desk, provision of technical assistance, issue escalation, trouble ticket creation and tracking, efficiency metrics, and management of the service database are consistent regardless of whether issues are resolved by your internal IT support resources, by Progent's team, or a mix of the two. You have complete flexibility to extend or shrink your part of technical support activity as required. Progent takes care of startup deployment and provisioning of the professional services automation software as well as documentation, validation and education. For details about ProSight Co-Managed Help Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology professionals offers your customers in Columbus Ohio immediate access to an effective network service group with substantial experience offering phone help and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a solid enabler of business performance, and Progent's target is to fix rather than just annotate network problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based professional consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Columbus Ohio online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to suit your business so your IT support is proactive rather than reactive. By exposing looming trouble spots before they evolve into full-scale emergencies, proactive monitoring can head off inconvenient and costly network failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of platforms.
How Your Columbus Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Columbus Ohio, Progent's phone-based network support specialists can deliver expert and affordable system support the moment your business has to have it. More than 20 years of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Columbus organization has a local independent support technician or employs an in-house organization that can handle the majority of network issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to address sudden system emergencies or especially complex integration problems.

Features of Progent's Online Computer Support for Columbus Ohio
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services give offices in Columbus Ohio the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can provide your business world class network support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support software, and familiarity with corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.

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