UNIX and Linux Online Consulting for

For small and midsize companies located in Columbus Ohio, Progent offers support for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.

Progent's online technical support services offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system problems quickly. This lowers direct expenses since service calls take up fewer chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's billing policy for remote help is structured to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you owe only for the services that you actually get. Unlike typical remote support organizations, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where quick repairs manage to turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently translates into your company saving money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-proven processes which allow the maximum degree of effectiveness for remote consulting and repair for small and midsize company information networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to access your environment without compromising network security.

Progent's proprietary service database application includes extensive histories describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance delivered to every Progent client by any Progent engineer. This database of trouble tickets and repairs is stored as a quickly searchable support database that allows Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close associations with major technology companies including Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine the most efficient resolutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Columbus Ohio or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's online consulting engineers have certified skills in a comprehensive array of products and technologies. This wide range of capability permits Progent's consultants to manage practically any crisis that may occur in a small company information system. Certifications held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.

To support businesses with multi-operating system environments, Progent also provides the skills of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services provided by Progent to companies in Columbus include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a wide array of information technology including system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide emergency online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and validates a consultant's networking skills at the expert level. Cisco CCIEs can resolve the most difficult issues encountered in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS network management tools and developing workarounds or locating program patches. Cisco CCIEs offer excellent cost-effectiveness since their deep expertise enables them to fix the most difficult problems rapidly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can receive immediate support for complex network infrastructure issues that are crippling worker productivity but are outside the comfort zone of your local IT maintenance personnel. Progent's Cisco CCIE engineers can communicate with your network using state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and affordable analysis and repair. Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network technology.

• Authorized MS Windows Experts
  Progent's Microsoft-expert online service experts can deliver network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of technology support including Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide range of remote PC desktop support such as Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier Network Security Experts
  Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to clean up rapidly after a damaging penetration. Security consulting services available from Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from malicious assaults; configuring firewalls; building safe techniques for off-site and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for smaller organizations who lack the money or time to support an in-house Help Desk Call Center but who want quick communication with a reliable Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to advanced consultants.

  Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Call Center consulting services can guide you in building an effective new Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software products to handle the unique requirements of your company, or adding occasional phone support staff to work with your internal Help Desk Call Center group to handle high-demand scenarios such as software transitions, major updates, or rolling out new applications.

  Progent's Call Center staff of seasoned network consultants provides your clients in Columbus Ohio instant assistance from an effective technical support resource with substantial background providing phone help and remote repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center recognition as a major driver of business efficiency, and Progent's target is to resolve and not simply record IT issues.

• Business Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Project, Word, and MS Excel. For more about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Apple Mac consultants can nurture the artistic aspect of Macintosh computing by offering remote consulting support and training in imaging, audio, and motion video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as capturing or digitizing audio/video or configuring an audio/video production facility.

  Online Network Monitoring Support
  Progent offers businesses in Columbus Ohio online computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive rather than reactive. By exposing looming issues before they cause network outages, automated monitoring can minimize inconvenient and expensive network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or systems that incorporate a combination of platforms.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.