Enlarging your telecommuter workforce may have a major impact on network architecture, cybersecurity, and company culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT networks that support a remote workforce. Progent can help your Columbus company to select the appropriate tools and follow best practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand expertise for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Columbus, Ohio businesses to with any aspect of building a high-performing remote work ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Support for Teleworkers
A sudden, company-wide transition to a telecommuter workforce, which might be driven by a pandemic or as part of a business continuity preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's extensive team of online IT support specialists along with enterprise-class ticketing and follow-up technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 desktop support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise the status of their current trouble tickets, add information, and upload screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Call Center organization by splitting responsibilities for Help Desk Call Center support transparently between your in-house support organization and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collaborative support solution based on the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can help your business to deliver best-in-class IT support to your at-home workforce, see Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Columbus, Ohio company, call 1-800-993-9400 or go to Contact Progent.