Low-cost Computer Tech Support from Microsoft and Cisco premier Professionals for Businesses in Columbus, GA
By offering world-class support whenever you require it, providing in-depth expertise for key business applications, offering high-value services like virtual data center hosting, billing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent allows your company to increase the business value of your It system and reduce support costs. Progent understands that information system protection, reliability, and efficiency are just as important to small companies as to large enterprises but that small companies don't have the economy of scale to invest heavily in computer networks and internal service groups. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's ability to deliver the network support expertise your business requires when you need it and at a cost you can afford.

For larger companies, Progent offers co-sourcing services to add to the technical skills of your internal network service team. This can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to certified consultants to assist your company to plan and implement a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Businesses in Columbus, Georgia
Progent's nationwide team of industry certified consultants offers support for all aspects of information systems found in companies of any size. Practice areas supported by Progent in and around Columbus include:

Service Delivery Options Available for Columbus, Georgia Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk structure common to big IT organizations. Progent's Helpdesk Service Mechanism ensures rapid response, thorough activity records, dependable follow-up, and tight cost control across an array of network service delivery options that include remote repairs, in-person help, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the cost or delay of in-person service visits. The background of Progent's network consultants makes it possible to handle most network problems rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to address emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more details concerning Progent's remote network support expertise.

  • Onsite Service
    Progent offers onsite technical assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote support experts to deliver small companies the ideal combination: onsite service professionals when you require them plus the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for in-person support calls is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more concerning how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, refer to Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, see Progent's Co-managed Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital technologies such as Windows Server 2022 planning and migration services, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security consulting, high availability it system consulting, server virtualization solutions, plus configuration, customization and training for small business software such as financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office moves and massive software upgrades, extended projects like customizing an older MRP system to a current Microsoft Dynamics or Dynamics 365 solution, relational database application development and administration services, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network management, or urgent response like disaster recovery and malware removal.

  • Network Infrastructure Guidance for Telecommuters
    Progent can help small and medium-size businesses to plan, configure and debug the infrastructure required for telecommuters. Areas of infrastructure for which Progent's experts can deliver guidance include secure and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router setup, wireless network design and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure consulting expertise for telecommuters, visit network infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for customers to migrate to a different service provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is founded on proven virtualization technologies that permit companies with mixed environments to save significantly on the costs of hardware, system support, and network administration while getting world-class availability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the multi- OS and non- standardized environments typical of small businesses, and retains control of the software in the client's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote consulting services to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-premises device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide view of system protection and can help with advanced security projects like SIEM solutions to help enterprises meet business standards and government regulations for IT data security and incident reporting.

The breadth and depth of Progent's consulting team offer a powerful array of advantages to customers trying to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of IT service, performing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical help, but also a support engineer with proven approaches for repairing real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for phone service and on-site visits per minute. As a result, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids king-size invoices for quick repairs. An additional benefit of by-the-minute pricing is that your company will not be tempted to permit minor issues to stay unaddressed until they become major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by every consultant to each client. The practice of documenting and archiving support activity allows more effective support and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Small companies who work with freelance consultants or who maintain internal support staffs gain when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, secure, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Columbus, Georgia business needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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