Columbus Consulting Expertise for IT Service Providers

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Columbus
Progent's consulting services for network service organizations in Columbus Ohio enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless augmentation of your regular IT services group. These services can help you add to your revenue, flesh out your service portfolio, create happy customers, and improve your bottom line.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting technicians, IT administrators, and data security professionals have worked as transparent adjuncts to the support staffs of some of the country's biggest IT service businesses. Progent's breadth and depth of expertise allows you to broaden the scope of your IT service business, and Progent's transparency helps you elevate and preserve your branding.

Progent is an IT consulting company with two decades of background delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent computer services company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your clients of professional services. Progent invoices your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an efficient service desk. But modern ticketing platforms are not just costly to license and staff, but a hassle to configure and manage. Smaller IT service organizations do not have the required resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to retain their own branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your physical and virtual support workload, the range of technologies your firm can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

• Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
• Normal service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at extra cost.
• Optional on-premises support in larger metro areas is offered throughout the US at extra cost.
• You keep complete control of your clients and invoicing.
• Your customers enter service requests by means of your own branded web portal, an 800 phone number, or by sending a request to your dedicated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service providers allows you to act as a single source for practically all technical guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a seamless supplement to your in-house support group, responding to your coordination, and bills your firm instead of your customer.
• Granular Billing: Progent charges by the minute to minimize expenses.
• Detailed Reporting: Progent uses an enterprise-class service reporting platform to ensure that all services performed are thoroughly described. This enables you to transfer account assignments to in-house consultants when you have enough people and appropriate technical skills.

• Safely Expand Your Service Business: You can quickly and safely take on more jobs outside your core fields of excellence and open new geographies without exposure to the risks associated with expanding your head count too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive IT service provider by delivering more services to more customers under your own company name.
• Add to Your IT Support Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a reliable resource for growing your IT service operations.
• Rapid Problem Escalation: Thanks to a large roster of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled fast.
• Keep Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from your competitors.
• Online Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center services to advanced consulting. Efficient online support cuts costs while delivering quick solutions.
• Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.

Progent's Practice Areas for Columbus, Ohio Businesses
Progent's veteran roster of certified engineers can deliver Columbus, Ohio companies a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Reseller Program for IT Service Firms in Columbus, Ohio
To learn additional details about Progent's consulting support for network service firms in Columbus, Ohio, call 1-800-993-9400 or see Contact Progent.