Mobile Expertise

Consulting Support for BlackBerry Solutions
BlackBerry wireless PDAs were once among the most successful products for achieving anytime-anywhere access to email, calendars, web-based programs, and other critical business information. Progent offers Columbus, Ohio businesses the services of BlackBerry-certified consultants who can help businesses to maintain their BlackBerry environments or migrate smoothly to a current mobile solution.

As the sophistication of small business IT technology has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry solutions has become increasingly difficult. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small organizations frequently turn to outside support firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry-based environments affordably and effectively, doing away with the requirement for an in-house BlackBerry technology expert and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's efficient remote support model, provides small companies a budget-friendly alternative for integrating RIM BlackBerry products productively into their information network.

Progent's consultants can help your company with SQL Server 2019 development consulting, SQL Server 2016 migration consulting, and Microsoft Exchange Server setup so that your database and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to monitor and control BlackBerry devices across your business, recommend security policies that make sense for your business, develop custom mobile applications, and ensure that your network architecture is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Columbus region Contact Information:
Progent offers consulting services and onsite technical support throughout Columbus and the surrounding metro areas.

Technical Help for BlackBerry BES Server
Research in Motion's high-end solution for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Microsoft Exchange Server, Lotus Domino, or Novell GroupWise users to transmit and receive emails that stay encrypted during wireless transit to provide optimum security. BlackBerry BES Server also simplifies a wide selection of critical administrative tasks ranging from BlackBerry configuration and updates to wireless security and high availability.

Progent's BlackBerry-premier consultants can show you how to use RIM BlackBerry BES Server to do basic tasks like:

• Deploy and manage applications
• Plan smartphone, application, and IT policy updates
• Update BlackBerry device firmware wirelessly
• Control user and group settings with BES Server's extensive selection of policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry Enterprise Server to implement important tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

• Install and support BlackBerry's fault-tolerant infrastructure based on VMware
• Deploy BlackBerry devices wirelessly
• Establish custom administration roles
• Automatically track and report on the health of your BlackBerry solution

Expert RIM BlackBerry Consulting Support Offered Online from Progent
Progent's authorized BlackBerry engineers are available remotely to provide prompt technical help to companies in the Columbus area or throughout Ohio. Progent's seasoned online consulting experts have helped businesses resolve computer problems and reduce IT service expenses in each state in the country and established a substantial base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online help for a broad selection of issues related to RIM BlackBerry products including synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and strengthening wireless security. Major RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, repair, and document a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology requirements assessment, solution architecture, deployment strategy and execution, performance tuning, design of a high-availability architecture, data backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to design a wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which management model and physical components match your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software versions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry expert can help your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to run network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to add and remove BlackBerry device users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, set up the MDS and Instant Messaging, implement access control lists, control Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Assistance from a BlackBerry-Qualified Expert
If you wish to ask Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.