Low-cost Network Troubleshooting from Microsoft premier Consultants for Companies in Columbia, SC
By offering world-class support when you require it, providing in-depth knowledge for key applications, offering innovative services like virtual server hosting, invoicing solely for help delivered, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the competitive value of your It system and cut support expenses. Progent recognizes that information system security, dependability, and efficiency are just as critical to small companies as to large corporations but that smaller companies lack the leverage to invest heavily in computer networks and in-house service staffs. Progent's basic competitive advantage is that no IT consulting firm can match Progent's capability to provide the IT support expertise your business requires whenever you require it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house network service team. This can save money and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited consultants to assist your company to design and execute your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Business Networks in Columbia, South Carolina
Progent offers the services of qualified experts for all aspects of business network technology found in small and midsize companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives for Columbia, South Carolina Businesses
Progent offers a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, and IT management outsourcing. Progent's model for providing IT support services is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service documentation, consistent follow-through, and tight cost control across a range of IT support delivery modes that include online repairs, onsite help, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of on-premises support visits. The experience of Progent's IT engineers allows them to resolve most network problems quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service engineers to give small businesses the optimal solution: on-premises support professionals when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for on-site support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more about how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, visit Online Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small companies affordable access to enterprise-class consultants who can deliver help with critical products and technologies such as Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero penetration test products, network protection engineering, non-stop it system design, virtualization strategies, plus integration, programming and training for business applications including financials, ERP, reporting, CRM, and office productivity suites. Progent can help with short-term projects including site relocations and massive software migrations, longer term projects such as customizing an older MRP system to a modern Microsoft Dynamics or Dynamics 365 package, database application programming and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response such as data restoration and virus removal.

  • Network Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and medium-size businesses to plan, set up and debug the infrastructure to support at-home workers. Aspects of infrastructure for which Progent's consultants offer support include safe and convenient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi LAN design and implementation, and robust Internet access. For details about Progent's network infrastructure expertise for telecommuters, go to network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize company's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also convenient for customers to transfer to a different support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that allow small businesses with mixed networks to save dramatically on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can support the mixed- platform and non- standardized networks common with smaller companies, and keeps control of the licenses in the client's possession so that migrating to a different virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online support to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government requirements for network data security and incident reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to customers trying to maximize the productivity of their information network within an affordable budget. These advantages include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, in the trenches of network support, executing a broad range of technical projects for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This means that you get not only expert IT help, but also a support engineer with field-tested approaches for solving actual IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are billed only for received services. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no registration fee and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids major invoices for fast repairs. An additional benefit of by-the-minute invoicing is that your company will be less inclined to allow minor problems to stay unaddressed until they grow into major problems. Find out more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every staff member to every client. The practice of detailing and archiving support activity results in more efficient service and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent faces few competitors. Small businesses who utilize independent consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Columbia, South Carolina company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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