UNIX, Linux, Sun Solaris, Mac OS X Phone-based Consulting for

For small companies in Colorado Springs Colorado, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's remote technical support services represent exceptional leverage due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system problems rapidly. This lowers immediate expenses because service calls accumulate a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally in indirect costs by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled clients, idle employees, and de-focused executives.

Progent's billing policy for online support is structured to maximize the impact of your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs somehow turn into large bills. Progent's skill at solving problems efficiently results in your business spending less money.

Progent's Online Support Technologies
Over time, Progent has developed a set of customized technologies and field-tested methodologies which allow the highest degree of efficiency for remote consulting and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's remote service group to communicate with your company's system without violating corporate security.

Progent's sophisticated customer support database application stores extensive records for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of assistance delivered to each Progent client by any Progent engineer. This archive of trouble tickets and resolutions is organized as a conveniently exploitable support knowledge base that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to find the best solutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Colorado Springs Colorado or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's phone-based technical support engineers possess certified skills in an extensive set of disciplines. This broad range of IT skills enables Progent's engineers to resolve practically any emergency likely to crop up in a small company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support businesses with mixed-OS networks, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online support services available from Progent to customers in Colorado Springs include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from older applications to current Windows or Linux environments. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.

  Progent's UNIX/Linux support engineers can offer urgent online help for analyzing problems affecting UNIX/Linux systems based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most complex issues associated with network infrastructure planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of experience permits them to solve the most complex problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone access to a CCIE so you can receive timely support for serious network infrastructure issues that are hurting worker productivity but are not within the comfort zone of your ordinary IT support personnel. Progent's CCIE engineers can communicate with your environment using advanced on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.

• Certified MS Windows Support
  Progent's Microsoft-premier online service experts can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can assist you with a wide variety of platform support such as Microsoft Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a full range of online desktop support including Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Certified Network Security Engineers
  Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions that can strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to recover quickly after a serious breach. Security support services offered by Progent include: in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; configuring firewalls; building safe architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online consulting support to help businesses of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Call Center service offerings for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are ideal for smaller businesses who lack the resources to build and maintain an internal Call Center but who want quick communication with a reliable Help Desk with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or enhancing your existing one, evaluating or modifying Help Desk Call Center software to handle the particular demands of your business, or adding temporary phone support staff to supplement your in-house Help Desk Call Center group during unusually busy events such as software transitions, mass updates, or installing new business software.

  Progent's Help Desk staff of experienced network experts offers your customers in Colorado Springs Colorado immediate assistance from a dependable support group with extensive background delivering telephone-based consulting and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a major contributor to business performance, and Progent's goal is to fix rather than merely document IT problems.

• Business Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Experts staff can supply online advanced engineering expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Mac consultants can nurture the artistic facets of Mac computing by providing remote help support and training in graphics, audio, and motion video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or setting up an audio/video post production studio.

  Remote Network Monitoring Services
  Progent can provide businesses in Colorado Springs Colorado remote network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your IT support is proactive rather than reactive. By exposing emerging problems before they grow into crashes, remote monitoring can avoid stressful and expensive network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple OS platforms.

Colorado Springs Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Colorado Springs Area.