Colorado Springs Offsite Workforce Solutions Consulting Experts

Expanding your at-home workforce may have a major effect on IT infrastructure, security, and corporate processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Colorado Springs company to select the right tools and adhere to best practices in creating and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from as-needed expertise for getting you over challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Colorado Springs, Colorado companies to succeed with any aspect of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, data security, data protection solutions, and streamlined management.

Network Infrastructure for an At-Home Workforce
Setting up the physical and software infrastructure needed for a remote work environment can be especially challenging if you must manage a mix of personal hardware like desktop computers and notebooks, Internet routers, and Wi-Fi APs from different vendors and with a variety of operating systems and firmware levels. Progent's background delivering remote support for both outdated as well as current IT products in virtual office solutions enables you to make efficient use of your existing infrastructure and provides you with ready access to top-tire consultants for implement necessary upgrades. Services offered by Progent to assist your company to create a productive telecommuting infrastructure include:

• Virtual Private Network (VPN) connectivity allows you to establish a safe tunnel for authenticated remote workers to use IT resources located at your company data center or in the cloud. Progent's consultants can help your company to deploy and manage VPN connections between your teleworkers and your various IT resources by providing online VPN configuration support. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your telecommuters to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a broad range of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure platforms allow a teleworker to see and interact with a data center computer's desktop. This gives network managers more control over the computing environment of telecommuters and ensures them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
• Routers connect at-home computer networks to the Internet and typically support VPN connections, home wireless connectivity, and firewall services. Progent can provide top-tier remote support for integrating home routers from a variety of manufacturers. See router integration services from Cisco-certified experts.
• Home Wireless networks, typically supporting the whole family and visitors, are commonly utilized by telecommuters to access their Internet router for work. This can create throughput as well as cybersecurity issues. Progent can help you to resolve these problems by delivering expertise like Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi WiFi access point setup help.
• Internet access solutions affect the speed and reliability of connections between telecommuters and the company data center. Business-critical processes may require redundant Internet connections in case the primary connection breaks. Progent can provide guidance for picking service providers, picking appropriate service packages, and setting up fault-tolerant Internet access. See Internet connectivity solutions.

VoIP Integration for At-Home Workers
Extending the company phone environment to include remote users is critical to supporting a productive work-at-home solution. A variety of cloud-centric IP voice platforms are popular with SMBs to support telecommuters. Many enterprises depend on Cisco's modern or older platforms for IP voice management. Progent can help organizations of any size to plan or maintain a remote IP voice service that provides the flexibility, transparency and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations tune their existing Cisco VoIP environments to support a growing remote workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers high-end telephony capabilities to devices like VoIP phones, media processing platforms, Voice over IP gateways, and multimedia apps used across the network. CUCM manages additional combined media services like unified messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consulting services.
• Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can help you to support your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager expertise.
• Cisco IP Gateways enable integration with PSTN networks and with users operating beyond the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
• Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your WAN infrastructure to support these VoIP solutions and deliver as-needed deployment and debugging expertise.

Voice/Video Conferencing for At-Home Workers
A wide range of voice/video conferencing products from leading vendors support virtual meetings, video conferencing, chat sessions, and content sharing for both local users and telecommuters. Many companies utilize multiple products to accommodate their different partners and customers. Progent can help you to maintain your current conferencing ecosystem and enhance the experience of your at-home employees.

• Skype for Business is Microsoft's popular communications platform that enables real-time presence, instant messaging, voice and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist your company to set up and manage Skype for Business client software to accommodate your at-home employees. To learn more about Progent's consulting services for Skype for Business, visit Skype for Business integration experts.
• FaceTime is Apple's group video phone platform for iOS, iPadOS, iPod and macOS devices. FaceTime works on Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 concurrent users for video calls. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports online conferencing for most computing devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint, session capture, plus revision and playback for training. For details about Progent's support expertise for Cisco Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities that include video conferencing, persistent chat, plus data sharing. To learn more about Progent's support expertise for Teams and for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
• Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help you to optimize your WAN infrastructure to run them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 families, providing a powerful environment of applications that create a consistent user experience for exchanging data and ideas throughout a corporate network and on a wide selection of endpoint devices. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their original releases and can help your company to deploy these critical collaboration products to optimize the productivity of your at-home workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works with Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed as a substitute for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, video meetings that include screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly called Azure Active Directory) for supporting its complete range of capabilities. For additional information about Progent's consulting services for Microsoft Teams, see solution design and configuration consulting for Microsoft Teams.

SharePoint utilizes web sites to enable collaboration and information sharing by offering policy-based access to data, workflow, and utilities for looking through enterprise-wide information silos. SharePoint allows you to build protected portals that permits at-home workforce to see and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. To learn about Progent's SharePoint support services, go to SharePoint configuration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, go to deployment expertise for Exchange Server.

OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues can retrieve them safely through a browser. Provided with Office 365, OneDrive allows remote employees to jointly author files. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's consulting expertise for Microsoft OneDrive, refer to Onedrive integration experts.

Cloud Integration Services for Remote Workers
Progent can provide fast and affordable remote support for helping businesses to create, manage and repair integrated network models that combine physical data centers, remote workers, branches, plus public cloud services. Progent can provide expertise for all types of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help teleworkers resolve problems with public cloud access, authentication, and security.

Microsoft Azure is a leading family of cloud software and services that allows you to utilize infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure offers over 100 cloud-based services such as the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also help you create secure access to Azure for remote workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. To learn about Progent's support services for Microsoft Azure, refer to Azure expertise.

Microsoft 365, formerly called Office 365, is Microsoft's popular suite of business productivity software and cloud-based services available by subscription. Microsoft apps and services are marketed in a selection of bundles designed for customers ranging from students and households to major enterprises. Progent offers quick and easy online contact with experts familiar with Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can help you to assess the numerous subscription plans available for Microsoft 365 and configure 365 apps for your remote workers in a way that delivers maximum business value. To learn about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting expertise.

Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower costs for physical infrastructure, easier management, on-demand scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has designed Exchange Online to operate seamlessly with on-premises Exchange environments, enabling customers to build hybrid information systems. Progent's certified Exchange experts can provide as-needed help to get you past tough technical roadblocks and can also provide comprehensive project management services to ensure your telecommuters have easy and secure access to your Exchange Online deployment. For details Progent's support services for Microsoft 365 Exchange Online, go to Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS is a pioneer in the public cloud market and is the world's top source of cloud services. Progent can provide quick and affordable online access to cloud integration experts who can assist your business to design, deploy, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other popular cloud platforms like Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help your company to create a high-availability network architecture to make sure your employees have a consistent computing experience regardless of whether they are working from your headquarters, a branch office, at home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, refer to Amazon AWS consulting expertise.

Google Cloud (GCP) is a popular collection of cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help your business to expand your current IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your critical apps cloud ready so your teleworkers can benefit fully from Google Cloud services. Progent can help you to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage system with GCP Storage services, and streamline access control for at-home workers with Google Cloud Identity services. Progent's experts can also help you to utilize GCP's unified management tools to administer and track your GCP environment. To learn, visit Google Cloud Platform (GCP) integration services.

Help Desk Services for At-Home Workers
A fast, enterprise-wide switchover to a telecommuter business model, which might be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk services allow businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.

• Progent's Standard Help Desk Call Center support services utilize Progent's extensive team of remote technical support specialists combined with world-class ticketing and follow-up software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or revise the status of their current trouble tickets, enter details, and upload screen captures and attachments. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
• Progent's Call Desk Supplemental Service allows your company to augment your current Help Desk Call Center staff by splitting responsibilities for Help Desk support transparently between your regular IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a co-sourcing support solution based on the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can enable your business to deliver world-class technical support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Cybersecurity for Telecommuters
Work-from-Home staff members typically use their own devices and often operate in a poorly secured physical environment. This situation multiplies their susceptibility to cyber threats and calls for judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive end-user training, and the development of security policies based on best practices. Progent's seasoned team of data security solutions experts can assist your business to design, implement and maintain an effective security solution that protects vital IT assets in environments that include at-home workers.

Firewalls enable companies to build a network that can be safely accessed by local users as well as by an at-home workforce, mobile employees, vendors, clients, and other stakeholders. Modern firewall appliances permit you to configure and manage different access rights to different groups of users and to scale your IT network and adjust your cybersecurity posture as your business evolves and as cyber threats become increasingly sophisticated. Progent supports both new and older security appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. To learn more about Progent's firewall support expertise, visit firewall support expertise.

Online Endpoint Security Monitoring makes it possible to watch over the disparate devices utilized by remote workers and either reject or identify and mitigate the latest threats such as ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is installed on each protected endpoint, watching all activity and utilizing advanced machine learning from SentinelOne to identify zero-day attacks on arrival. When an attack is spotted, ProSight Active Security Monitoring immediately isolates the infected endpoint from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices stay protected even when they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For details about ProSight ASM, refer to remote endpoint monitoring for at-home workers.

Progent's Duo MFA Services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured application and enter your password you are asked to confirm your identity on a device that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. To learn more about ProSight Duo identity validation services, go to Duo MFA two-factor authentication services for at-home workers.

Security Audits can assess the exposure of your information system to all types of external and internal security threats for an environment that includes at-home workers. Progent can run remote, automated security analysis scanning for quickly and affordably detecting a broad range of security holes that can be found via the Internet. Progent's security audit consulting services, which can be provided by data security experts with top certifications such as CISM, ISSAP, and GIAC, can help you to audit your processes and policies and assess your WAN infrastructure to enable you to design top-level protection for your at-home workers.

Horizon3.ai's NodeZero Pentest Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, prioritize, remediate, and verify security weaknesses before malicious hackers can take advantage of them. Progent's pentest experts can assist you to use NodeZero to perform comprehensive penetration tests of your perimeter and your internal network so you can evaluate your present security posture. Progent's NodeZero experts can also assist you to harden your existing network security and can help you to design and implement a unified cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, multi-cloud, at-home, and perimeter IT resources. To learn additional information about Progent's threat assessment services based on on NodeZero's penetration test platform, refer to Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home Environment
To view or download a white paper describing key areas to concentrate on for protecting a network that incorporates telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection Solutions for Telecommuters
Data Protection involves saving and recovering critical information so as to prevent data loss and reduce restoration time in the event of storage system problems resulting from equipment breakdowns, software glitches, human mistakes, malware, or any other reason. Reliable data protection strategies can be especially difficult to architect and manage in hybrid environments that combine private data centers, cloud resources, and at-home workers.

• Backup/Restore solutions for teleworkers must cover multiple types of user-owned endpoint devices. Progent can provide fast remote help from consultants familiar with a broad range of products for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and smartphones. Popular backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud-based storage and features granular recovery and centralized management.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that require a rapid switch to telecommuting. Progent's expert disaster recovery planning consultants and business continuity consultants can assist your company to produce, document and validate a DR/BC strategy that includes the process of moving to telecommuting.

Unified Management for Remote Workers
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing onsite computers. Endpoint Manager features a unified environment for safeguarding corporate data by controlling onsite, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and securing off-premises devices and applications. Remote endpoint computers can be personally owned or business owned. IT admins managing the endpoint devices of telecommuters can use Intune to provision and authenticate applications on devices, push updates and certificates, configure policies for accessing information and resources, manage passwords, establish VPN tunnels, control how home-based workers share data, establish threat defense, verify security compliance, and delete sensitive information from missing, stolen or decommissioned devices. Microsoft Intune runs with iOS, Android, Windows, and macOS/OS X endpoints. For details about Microsoft Intune and how Progent can help your company to use this platform to manage the endpoint devices of your at-home workforce, refer to Intune telecommuter device management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM product that helps network administrators to keep offsite endpoints up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery platform for identity control, application management, and setup management of endpoint devices. Workspace ONE operates with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a perpetual license. Key features of VMware Workspace ONE include rapid over-the-air provisioning of new laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud services. To learn about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile device management consultants.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Colorado Springs, Colorado company, call 1-800-993-9400 or visit Contact Progent.