Colorado Springs Expertise for Network Service Companies

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Colorado Springs
Progent's consulting services for network service organizations in Colorado Springs Colorado allows you to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent supplement to your regular network support team. This can help you grow your revenue, close gaps in your service catalog, create happy clients, and improve your bottom line.

Progent's nationwide roster of network engineers, PC integration and troubleshooting specialists, network admins, and cybersecurity consultants have worked as transparent adjuncts to the support groups of some of the country's largest IT service firms. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's close integration with your support team lets you promote and preserve your branding.

Progent is an IT support company with 20 years of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private IT support firm in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers offers seamless resale to your customers of world-class services. Progent invoices you directly and performs under your direction to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But full-featured ticketing platforms are not just expensive to license and staff, but challenging to configure and maintain. Smaller IT service companies rarely have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to retain their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing system. The features offered with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the range of technologies your business can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's remote desktop service group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Standard service hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is offered at additional cost.
• Optional onsite support in larger metro areas is available throughout the US at additional cost.
• You keep full control of your clients and billing.
• Your clients enter requests using your branded web portal, a toll-free number, or by sending a request to your designated mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and strategic IT skills steadily without having to say no to opportunities due to a gap in expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a seamless extension of your in-house support group, under your direction, and bills you instead of your client.
• By-the-Minute Billing: Progent charges by the minute to reign in costs.
• Detailed Documentation: Progent uses an enterprise-class service documentation platform to ensure that all services performed are fully described. This allows support group to shift account assignments to internal consultants once you have sufficient people and appropriate skill sets.

• Safely Expand Your Service Business: You can easily and efficiently take on additional jobs beyond your core areas of excellence and serve additional territories without the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service provider by delivering more solutions to more customers under your own brand.
• Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
• Fast Problem Escalation: Thanks to a sizable roster of high-level technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
• Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
• Online Technical Support Professionals: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Effective online support saves money while delivering quick solutions.
• Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.

Progent's Areas of Expertise for Colorado Springs, Colorado Organizations
Progent's nationwide team of certified engineers offers Colorado Springs, Colorado organizations a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Reseller Support for IT Service Organizations in Colorado Springs, Colorado
To learn more details about Progent's consulting program for network service firms in Colorado Springs, Colorado, call 1-800-993-9400 or refer to Contact Progent.