UNIX, Linux, Sun Solaris, Mac OS X Remote Support for

For small and midsize businesses in Cleveland Ohio, Progent offers technical support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.

Progent's online support services offer exceptional leverage because they have the practical experience and the sophisticated technology to resolve the majority of information system issues rapidly. Efficient support reduces direct costs because service calls take up fewer billable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits even more in indirect expenses by reducing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for remote support is structured to maximize the impact of your network support investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where fast repairs somehow end up as large invoices. Progent's penchant for disposing of problems efficiently translates into your business spending less money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-proven processes that allow the highest level of efficiency for online technical support and troubleshooting for small business IT networks. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the staff of Progent's remote service group to access your system remotely without breaching system security.

Progent's highly evolved technical support database system keeps extensive histories describing the service that Progent's customers have been provided. Progent's team service personnel have access to the details of support provided to every customer by any consultant. This history of problems and fixes is structured as a conveniently exploitable support knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other vast support databases and allow priority access to vendors' internal engineering staff with the result that Progent's remote consulting specialists can find optimal solutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Cleveland Ohio or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's online consulting professionals offer certified skills in an extensive set of products and technologies. This broad range of capability allows Progent's consultants to resolve almost any emergency likely to crop up in a small company information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To support companies with multi-operating system networks, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Online services Offered by Progent to companies in Cleveland include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.

  Progent's UNIX and Linux consultants can provide urgent phone-based help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • SGI/Irix
  Major Linux versions for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs can resolve the most intractable challenges associated with network design, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software patches. CCIEs are an excellent cost-effectiveness since their deep experience allows them to solve the most difficult problems quickly. In many instances, less experienced service providers can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Few consulting firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get urgent assistance for complex network problems that are hurting worker productivity but are outside the experience of your local computer maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced remote support technology to perform quick, safe, and affordable diagnosis and repair. Progent's CCIEs offer expertise in all of Cisco's top-selling selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

• Certified MS Windows Experts
  Progent's Microsoft-certified remote support professionals can provide network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of platform support such as Windows Server 2022 solution design and integration consulting, Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also can deliver a full range of online PC desktop consulting and support services including Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP and ISSAP Premier Network Security Experts
  Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up quickly following a damaging penetration. Security services available from Progent include: in depth network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online consulting support to help companies of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.

• Help Desk Call Center Services
  Progent's Help Desk service options for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center support services are designed for small businesses who lack the resources to assemble and manage an internal Help Desk Call Center but who require fast communication with a reliable Help Desk with proficient telephone support as well as the available expertise to escalate complex tasks to high-level consultants.

  Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your current organization, identifying or customizing Call Center software to handle the special demands of your company, or providing occasional phone support staff to supplement your in-house Help Desk group to handle high-demand events like software migrations, major upgrades, or rolling out new business software.

  Progent's Help Desk staff of seasoned information technology consultants offers your workers in Cleveland Ohio fast assistance from an effective network service resource with substantial background providing telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a major driver of company efficiency, and Progent's aim is to resolve and not simply track technical issues.

• Applications Services: Education, Development, and Integration
  Progent's Applications Experts Group can supply phone-based and in-depth engineering support and training in specific business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for Microsoft applications including CRM, Office Project, MS Word, and MS Office Excel. To learn more information concerning Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac consultants can promote the imaginative aspect of Macintosh systems by delivering phone-based help services and training in graphics, audio, and video. Progent's consultants can provide assistance in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures such as capturing or digitizing audio or video or establishing an audio/video production facility.

  Remote Network Monitoring Services
  Progent can provide businesses in Cleveland Ohio online network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your computer support is proactive and automated. By anticipating looming problems before they expand into network outages, system monitoring can head off stressful and expensive service failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple OS platforms.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.