Cleveland Specialists for Network Support Organizations

Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Cleveland
Progent's consulting support for IT service firms in Cleveland Ohio allows your company to provide your clients Progent's consulting and Help Desk Call Center support using your company's brand as a transparent extension of your regular IT services group. This can ease the way for you to add to your client base, expand your service portfolio, satisfy your clients, and improve your profits.

Progent's team of network experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have worked as seamless expansions to the support staffs of some of the country's largest IT service firms. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team helps you elevate and preserve your company's brand.

Progent is an IT consulting company with 20 years of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network engineers of any independent computer support firm in the world. Progent has delivered remote technical support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's reseller program for network service organizations features transparent resale to your clients of world-class services. Progent invoices you directly and performs under your instructions to provide your customers consulting and support services under your branding. Also, Progent has an affordable Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an effective Help Desk. But full-featured ticketing systems are not just expensive to license and staff, but a hassle to set up and manage. Smaller IT service companies do not have the required resources. Progent's Help Desk and ticketing program gives IT service organizations a practical way to keep their own branding while delivering their clients world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to expand your support workload, the range of technologies your business can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

• Progent's remote desktop service staff delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
• Standard support hours are from 5am to 7pm PST, five days per week.
• Extended support is offered at additional cost.
• Optional on-premises service in major metros is available across the country at additional cost.
• You have complete control of your customers and invoicing.
• Your clients enter incident reports through your custom branded Internet portal, a toll-free number, or by directing an email to your designated mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service providers allows your support team to become a single source for virtually all technical expertise your customers may require. You can build your team and core in-house competencies at your own pace without being forced to decline opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, responding to your coordination, and bills you rather than your customer.
• Granular Billing: Progent bills on a per-minute basis to reign in expenses.
• Detailed Service Documentation: Progent uses an enterprise-class reporting system to make sure all IT services performed are fully described. This allows support group to shift account assignments to internal personnel when you have enough staff and relevant technical skills.

• Safely Grow Your Service Practice: You can quickly and affordably accept additional jobs outside your main fields of expertise and serve additional territories without exposure to the risks associated with expanding your head count too quickly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive network support provider by delivering more solutions to more clients using your own company name.
• Add to Your Services Portfolio: Progent offers world-class expertise in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support business.
• Rapid Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
• Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
• Online Support Experts: For two decades, Progent has delivered remote IT support ranging from Help Desk services to advanced consulting. Efficient remote service saves money and produces fast results.
• Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Cleveland, Ohio Companies
Progent's nationwide team of certified consultants offers Cleveland, Ohio organizations a wide array of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Reseller Program for IT Service Firms in Cleveland, Ohio
For additional details about Progent's consulting support for IT service firms in Cleveland, Ohio, call 1-800-993-9400 or visit Contact Progent.