Expanding your remote workforce can have a significant effect on IT architecture, security, and corporate culture. Progent has two decades of background helping SMBs to plan, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Cleveland company to select the right technologies and adhere to best practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and returns maximum value. Progent can provide support services ranging from as-needed guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Cleveland, Ohio businesses to with any aspect of creating a high-performing remote work ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Video Conferencing for Teleworkers
A wide range of video conferencing platforms from major technology companies enable online discussions, video and voice conferencing, chat, and content sharing for both local users and at-home workers. Many companies utilize a mix of conferencing products to meet the needs of their various partners and customers. Progent can help your organization to manage your current voice/video conferencing environment and optimize the experience of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can help your company to set up and manage Skype for Business client software to accommodate your at-home workforce. To learn more about Progent's consulting services for Skype for Business, refer to Skype for Business consulting services.
  • FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support as many as 32 concurrent users for voice/video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference. For details about Progent's support expertise for Cisco Webex and for other IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features such as video calling, threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and help your business to tune your WAN architecture to host them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Cleveland, Ohio business, phone 1-800-993-9400 or refer to Contact Progent.

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