Wireless Expertise

Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most popular solutions for maintaining anytime-anywhere connectivity to messaging, calendars, web programs, and other vital business data. Progent offers Cleveland, Ohio businesses the services of BlackBerry-premier consultants who can assist organizations to manage their BlackBerry environments or transition efficiently to a more popular smartphone solution.

As the complexity of small company networks has expanded, and as the need for world-class protection, dependability, and disaster recovery has become the norm for organizations of all sizes, successful integration and maintenance of BlackBerry solutions has grown increasingly difficult. To address areas like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small businesses frequently resort to external support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry environments economically and effectively, dispensing with the necessity for an internal BlackBerry technology expert and reducing the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of knowledge, coupled with Progent's efficient remote support model, gives small businesses a budget-friendly alternative for incorporating RIM BlackBerry products seamlessly into their IT system.

Progent's experts can help your business with SQL Server 2019 integration and development consulting, SQL Server 2016 migration support, and Exchange setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, customize wireless applications, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Cleveland region Contact Information:
Progent offers consulting services and onsite technical support throughout Cleveland and the surrounding metro areas.

Technical Services for BlackBerry Enterprise Server
RIM's advanced platform for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange Server, Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted in wireless transit to ensure maximum data protection. BlackBerry BES Server also simplifies a wide selection of key management jobs ranging from smartphone deployment and upgrades to mobile security and high availability.

Progent's BlackBerry-premier engineers can show you how to utilize RIM BlackBerry BES Server to perform routine jobs such as:

• Deploy and manage applications
• Schedule device, application, and policy updates
• Upgrade BlackBerry smartphone software remotely
• Control client configurations with BES Server's vast library of policies

Progent's BlackBerry-premier engineers can also help your company to utilize BlackBerry BES Server to perform key tasks not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

• Set up and support BES Server's high-availability infrastructure using VMware
• Install BlackBerry devices wirelessly
• Set custom management roles
• Automatically track and analyze the health of your BlackBerry solution

Professional RIM BlackBerry Consulting Support Services Available Remotely from Progent
Progent's authorized BlackBerry engineers are available remotely to provide expert assistance to companies in the Cleveland region or throughout Ohio. Progent's experienced remote consulting experts have helped IT organizations resolve computer problems and reduce IT service expenses in each state in the U.S. and built a large base of loyal clients. (See Progent's customer testimonials.)

Progent offers online assistance for a wide array of technologies related to BlackBerry products including synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Major RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can also assist you to resolve a broad array of issues associated with synchronization, handset detection, email reconciliation, web access, mobile connections, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small company IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile support expenses low and, by handling problems quickly, optimizes the output of your BlackBerry users.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and delete BlackBerry device users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, control Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs assessment, system design, deployment planning and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to determine which management model and physical components match your requirements, and analyze your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning options for software versions, processors and mass storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist your company to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-premier security specialists to run network-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Expert
If you wish to ask Progent about consulting assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or go to Contact Progent.