Clearwater Consultants for Network Service Companies

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Clearwater
Progent's consulting services for IT service organizations in Clearwater Florida allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless augmentation of your in-house IT support team. This can put you on the fast track to grow your client base, close gaps in your service catalog, create happy customers, and improve your profits.

Progent's roster of network experts, desktop support technicians, IT administrators, and cybersecurity consultants have acted as seamless expansions to the support staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT service business, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT consulting firm with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent IT services company in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service firms features seamless resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But full-featured ticketing platforms are not just costly to acquire and staff, but challenging to configure and maintain. Small or niche IT support companies seldom have the required resources. Progent's Call Center and ticketing solution gives IT service organizations an affordable way to retain their custom branding while providing their clients responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Help Desk and ticketing solution allow you to increase your physical and virtual support volume, the range of technologies your business can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support organizations include:

• Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement to begin work during standard business hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is available at extra cost.
• Optional on-premises service in major metros is offered throughout the US at additional cost.
• You keep complete control of your clients and invoicing.
• Your customers submit incident reports by means of your custom branded Internet portal, a toll-free number, or by sending a message to your dedicated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service providers allows your support team to become a single point of contact for virtually all technical expertise your clients may require. You can build your team and core in-house competencies at your own pace without having to say no to new business due to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a seamless supplement to your in-house IT service team, under your coordination, and bills you instead of your client.
• Granular Billing: Progent bills on a per-minute basis to minimize costs.
• Detailed Service Reporting: Progent utilizes an advanced documentation platform to make sure all services delivered are fully documented. This makes it easy for support group to shift account assignments to in-house personnel once you have sufficient staff and appropriate technical skills.

• Safely Expand Your IT Support Business: You can easily and affordably accept additional opportunities outside your main fields of excellence and open new territories without assuming the risks associated with increasing your full-time staff too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support firm by delivering more services to more customers using your own brand.
• Add to Your IT Support Catalog: Progent offers top-tier support in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
• Fast Problem Escalation: With a sizable team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Make Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
• Remote Support Professionals: For 20 years, Progent has provided remote network support from Help Desk services to high-level consulting. Effective online support cuts costs and produces fast results.
• Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Clearwater, Florida Organizations
Progent's seasoned team of certified consultants can provide Clearwater, Florida businesses a wide range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Clearwater, Florida
To learn additional details about Progent's consulting support for IT service firms in Clearwater, Florida, call 1-800-993-9400 or visit Contact Progent.