Enlarging your at-home workforce may have a significant effect on IT infrastructure, security/compliance, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, optimize, and debug IT networks that incorporate at-home workers. Progent can assist your Clearwater organization to pick the right tools and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from as-needed expertise for getting you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Clearwater, Florida organizations to succeed with any facet of creating a high-functioning remote work ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide switchover to a teleworker workforce, which might be motivated by a pandemic or as an element of a business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of online IT support experts along with world-class trouble ticketing and tracking software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 PC support from initial help requests through ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit their active tickets, add information, and upload screen captures and attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. For details, go to Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables your company to expand your current Call Desk team by splitting delivery of Help Desk Call Center support services transparently between your regular support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, tracking progress, and generating management reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to deliver best-in-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your Clearwater, Florida company, call 1-800-993-9400 or go to Contact Progent.