Expert Online Technical Support for Clarksville, Tennessee Networks from Certified Consultants
Small companies have typically been overlooked by large IT support organizations. Many small companies permit themselves to become dangerously dependent on freelance consultants or small support organizations who lack the size or comprehensive skill sets to react quickly or effectively to network emergencies. Other small companies resort to mass-market service providers staffed with technicians able to provide by-the-numbers solutions to common problems but who are missing the background and versatility to handle the diversity of environments and lack of standardization typical of small business IT systems.

Progent's time-tested approach to delivering low-cost and successful network service to small companies has made Progent one of the most respected Microsoft-certified network service organizations in the United States. Progent has provided online support to businesses in every state in the United States (refer to Progent's customer testimonials).

For larger companies, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house IT service team. This can save money and minimize technical risks for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to plan and execute a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent's Consultants for Businesses in Clarksville, Tennessee
Progent's nationwide team of certified consultants provides help for virtually all facets of information systems deployed by organizations of any size. Technologies supported by Progent in and around Clarksville include:

Service Delivery Options Available for Clarksville, Tennessee Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, and network management. Progent's model for providing computer support is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough activity records, reliable follow-through, and strict expense monitoring across a range of network service delivery alternatives that include remote repairs, in-person support, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and fix network problems without the expense or delay of in-person service calls. The background of Progent's IT consultants allows them to handle most network issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate urgent situations and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's remote network support services.

  • Onsite Support
    Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service engineers to give small and midsize companies the optimal solution: on-premises support professionals when you require them as well as the remote help of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Learn more details about how and why to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems. For details, see Help Desk Services.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, refer to Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can provide help with critical technologies including Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero penetration test products, network security consulting, non-stop it system consulting, virtual server strategies, plus configuration, customization and training for business software such as accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-shot projects such as site moves and massive system migrations, extended projects such as customizing a legacy ERP system to a modern MS Dynamics 365 package, relational database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like data restoration and malware removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can help small and mid-size companies to plan, set up and debug the network infrastructure for telecommuters. Areas of network infrastructure for which Progent's experts can deliver support include safe and convenient VPN connections, VDI desktop software, router integration, wireless LAN planning and deployment, and robust Internet connections. For details about Progent's infrastructure consulting expertise for an at-home workforce, go to network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small company's production servers in an environment that not only provides the top degree of availability and extensibility but that is in addition easy for customers to migrate to another service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine physical IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of network products such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a business-wide perspective on system security and can assist with advanced security projects such as SIEM solutions to help companies comply with industry standards and government requirements for network information protection and incident reporting.

The scope and depth of Progent's engineering team offer a unique set of benefits to clients trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, at the front lines of network support, executing a broad variety of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for fixing real-world IT problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many support organizations impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big invoices for quick repairs. An additional benefit of by-the-minute pricing is that your company will not be tempted to permit less critical issues to fester until they become major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports given by each consultant to each customer. The discipline of detailing and archiving service activity allows more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Small companies who utilize independent consultants or who employ internal support personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Clarksville, Tennessee business wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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