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Sending real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a smart method to cut phone carrier bills to a required tool for collaboration and productivity. Unified IP communications, once limited to integrating Internet-based voice and faxes on one system in order to take the place of traditional PBX equipment, now includes voice and video, mobility, messaging, presence, collaboration services, and much more within a cohesive environment that is easy to manage, scalable, secure, fault-tolerant, economical, and intuitive.

Cisco is the leader in providing the hardware and software infrastructure for supporting the current paradigm of unified communications (UC). Cisco's UC solution adds to the productivity of information networks by cutting operational costs; combining multiple collaboration features with familiar software programs to improve worker output; supporting teamwork among workers, partners, and suppliers to save time and enhance business outcomes; and streamlining the support of your communications infrastructure.

Cisco's UC solutions include these primary product areas:,

• Call Control Platforms for controlling calls and sessions
• VoIP and Video Phones and Softphones to optimize worker productivity
• Unified Communications Applications for more productive access to real-time, chat, voice and video, voice messages, desktop sharing, and voice/video conferencing
• Communications Gateways for providing connectivity with public networks and telecommuters

The latest version of Cisco Unified CM, formerly known as CallManager, offers a variety of enhancements that accelerate ROI by cutting management and support costs, increasing worker output, enhancing teamwork, accommodating the bring-your-own-device model of working, strengthening data protection, and allowing efficient use of network resources. Top innovations include automatic dial-plan replication, streamlined certificate control, extended support for standards-based single sign-on for administrators and end users, device-agnostic call recording, on-the-road access with no need for VPN, a revamped self-provisioning interface that makes it easy for workers to set their options and preferences for all endpoints, and support for Transport Layer Security for mobile users.

When you implement a centralized Unified Communications Manager cluster to manage voice processing for customers at distributed locations, administrators can help ensure continuous phone service through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers core Cisco UC Manager services until the connection is returned. For information about Progent's consulting services for Cisco ISR routers, see consulting and troubleshooting support for Cisco routers.

For small businesses, branch locations, and retail environments that do not need the full functionality available from Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express provides a budget-friendly PBX alternative that meets the requirements of sites with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco ISR router, smaller organizations can rapidly set up a converged voice and data solution.

Cisco's Business Edition 6000 is a line of end-to-end solutions that offer fundamental collaboration features including routing, IP gateway, high definition voice/video, messaging, chat and presence, teleconferencing, and paging services, allowing any end user to connect on any endpoint device from any site. All BE6000 solutions are shipped preconfigured with virtualization and Unified Communications applications software, making deployment quick and easy and cutting cost of ownership for companies with as many as 1000 workers. All systems come preinstalled with a virtualization hypervisor and collaboration applications. Organizations can simply activate collaboration software applications as their requirements grow.

The small-scale BE6000S includes five preselected unified communications software applications preloaded on a single integrated router/IP gateway/virtualized E1600 M2 server device and can handle a maximum capacity of 150 users and 300 devices. The medium-scale BE6000M supports four collaboration application options enabled on a single virtualized Cisco UCS C220 M4 server and supports up to 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight UC software application options activated on a single virtualized Cisco C220 M4 server and has the capacity for as many as 1000 workers, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, see Cisco Unified Communications Manager and CallManager design, configuration, upgrades and technical support. Cisco IP Phones: VoIP and IP Media Phones
A communications endpoint is a user device, either a physical handset or a soft phone program on a desktop or mobile computer. In the Internet Protocol environment, every VoIP endpoint is Ethernet connected. VoIP phones offer all of the capabilities that an analog phone handset provides, but Voice over IP phones often provide extra features such as the ability to connect to websites or host business applications.

Unlike traditional Private Branch Exchange systems, in a Cisco IP communications network you can implement almost instantaneous moves, additions, and modifications. You merely take the IP phone to your new spot, attach it to an Ethernet connection, and the device registers itself with Cisco Unified Communications Manager. All user privileges and configurations are programmatically re-established, doing away with the cost and delay of dispatching support personnel to rewire connections. An additional efficient feature is extension mobility, which allows you to sign into any Cisco IP phone and receive your own phone number and rights.

Cisco provides a broad selection of collaboration handsets. Cisco's low-cost SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices offering wide-band audio, support for hosted IP telephony systems or an IP private branch exchange (PBX), easy installation and highly secure online installation, zero-downtime software upgrades, and browser-based set up. The low-end SPA301 is a one-line VoIP endpoint with no screen or speakerphone, a base dialer that has one Ethernet connector, and a wired handset with no a keypad. The SPA302D, designed solely for operation with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with a speakerphone. The SPA303 is an affordable 3-line SIP-based phone with dual switched Ethernet ports, a 128x64 monochrome display and a speaker.

Cisco's SPA500 Series VoIP phones are low-cost endpoints that support both SIP and SPCP signaling protocols, two switch ports, speakerphones, built-in web servers, PoE, and conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and has 12 programmable keys. The SPA512G VoIP phone supports four lines, no soft buttons and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color screen, supports five lines, and has five programmable buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for infrequent-use settings like lobbies, hallways, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome non-backlit screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and uses a hook switch for call transfer and joining a conference.

Cisco's 7800 line of economical IP phones are VoIP endpoints featuring backlit monochrome displays, four programmable keys, 11 fixed-feature keys, an Ethernet switch with PoE, and a speakerphone. The 7800 Series support only the SIP signaling protocol. All devices in Cisco's 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared areas as well as for workers with infrequent voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only model in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrators, call center personnel, and managers who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are on the move within office, hospitality, retail or other venues where IT management wants user endpoints that offer more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11x Wi-Fi infrastructure. The 8821 Wireless IP Phone features a 2.4 inch color display, a durable case designed for shock resistance and compliant with IP67 for dust and splash resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth radio for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for potentially combustible work sites. Cisco's 8821-EX also features a case made out of industry-standard yellow plastics, which makes the 8821-EX easy to locate during a crisis. Find out about Progent's Cisco Wireless IP Phone integration consultants.

Cisco's discontinued 9900 family of high-performance VoIP endpoints combine high-quality voice with high-resolution color screens to deliver a rich collaborative unified communications solution for managers and executives. The two IP phones in this family have a Standard Definition 24-bit color display, a Bluetooth 2.0 radio to support a broad choice of headsets, and a built-in Gigabit Ethernet switch. Cisco's EnergyWise feature is optional and can lower off-hour energy draw by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Expansion Modules for adding scalability to programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for deployment with voice-over-wireless LAN networks, and 4 programmable touchscreen keys to access Cisco Unified Communications features. The 9971 allows up to 3 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and function keys. Cisco Unified Communications Application Software
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically isolated from the call- and voice-processing mechanism, and they may be anywhere within the system. A single connectivity framework provides a versatile environment for powerful business applications and provides a solid basis for downstream convergence-based applications. Cisco cooperates with third-party IT industry partners to provide a wide range of IP phone and video software applications and products. Cisco also enables the capability to create and administer customized in-house applications.

Collaborative application software offered by Cisco and supported by Progent's consultants include:

Cisco Jabber
Cisco Jabber is a UC application that supports presence, instant messaging, voice, high-definition video, voicemail, screen sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, iPads and Android tablets plus smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major improvements to video features and screen sharing, and extending the team experience to additional platforms and devices. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for online meetings.

Because Jabber is built around key communication protocols, it can communicate with a broad selection of non-Cisco products. For example, Extensible Messaging and Presence Protocol (XMPP) enables Cisco Jabber to trade instant messaging and presence data with other XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities can be accessed from Microsoft Office programs such as Microsoft Outlook and SharePoint. This extensive platform compatibility optimizes output by delivering a common end-user environment and accommodating the BYOD paradigm of networking. Progent can provide the services of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint experts who can assist you to take advantage of Jabber with Microsoft's premier collaboration platforms. Progent also offers help with iPhone integration and Android smartphone and tablet integration to help you to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables web conferencing for participants using a web browser or virtually any desktop or handheld device. Cisco WebEx Meeting Center is offered as software as a service via the Cisco WebEx Cloud. This makes it easy to deploy and scale, streamlines management, avoids major up-front expenditures, offers maximum uptime and world-class security, and delivers consistently high throughput. Important capabilities include the ability to share discrete content or an entire screen with online participants in real time, the ability to add multimedia into your presentations including Microsoft PowerPoint and Flash animations, network-based recording plus playback for training, single sign-on (SSO) and support for other Cisco collaboration products such as Jabber and TelePresence, plus strong data protection and encrypted connections with strict policy management.

WebEX Meeting Center runs on Windows, Mac, and Linux desktops and notebooks and permits mobile users to start, schedule, and attend meetings on Android devices, iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate web meetings instantly from Microsoft Office, Outlook, Notes, and a selection of IM solutions.

Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For medium-size organizations and enterprises who want to build a local or hybrid local/cloud solution for teleconferencing, Cisco provides a selection of Cisco TelePresence platforms that deliver high-definition teleconferencing for participants with almost any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified Communications Manager to provide multiparty telepresence to converged deployments and can extend meetings to include cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of the way video conferencing resources are rationed for each attendee, enabling managers to define the exact service level and user experience needed for each user. Cisco TelePresence Content Server collects video and presentations for real-time streaming and on-demand playback.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified CM, is a converged voice messaging solution that facilitates collaboration by providing a variety of alternatives for retrieving voice messages within a framework that is simple to implement and maintain. Unity Connection lets you access and manage voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Connection also provides sophisticated speech-recognition capabilities for hands and eyes free management and powerful Automated Attendant features such as smart routing for inbound calls and easily customizable call-screening and message-alert settings. The Cisco Unity Connection platform operates as a virtual machine that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and enterprise branch locations with as many as 500 users. Unity Express allows you to manage voicemail using a Cisco IP Phone display, a browser, or your email client. Cisco routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2900, and 3900 Series. Progent can provide certified configuration and troubleshooting services for all Cisco routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with CUCM and agent desktop apps such as Cisco Finesse to offer automatic call distribution features that allow an organization to connect customers with the appropriate sales or support person. Unified CCE or UCCE provides smart call distribution, computer telephony integration (CTI), multichannel contact management, network-wide call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the deployment and administration of a modern contact center. Cisco platforms incorporated in UCCE's customer contact management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) provides an out-of-the-box solution for building a customer interaction management center for mid-scale systems that handle up to 400 agents. Several packages are available, as well as a selection of optional advanced features. Unified CCX works with Cisco Unified Communications Manager and provides smart call routing, contact management, integrated reporting, IVR, and management of voice, email, chat, and social media requests. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that needs no client-side software setup. Optional advanced features include call-in-queue, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), allows users to be called via one number that rings at the same time on their desktop VoIP Phone and their cell phone. Users can transfer live conversations between their Cisco VoIP phone and their cell phone without disruption. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that specify which calls are directed to alternate endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning provides an automated platform for initial deployments as well as for follow-on moves, additions, changes, and deletions. An intuitive interface delivers a single look at a user and the subscriber's services. Cisco Prime Collaboration significantly speeds up company-wide rollouts and reduces the time required for ongoing changes. Prime Collaboration in addition provides advanced analytics including application adoption and usage rates, enabling administrators to make more efficient use of resources and further reduce total cost of ownership. Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco Unified Communications environments to connect with public systems and with users operating beyond the corporate firewall. Cisco's portfolio of communication gateways deliver unified communications support for all types of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that enables organizations to allow colleagues, vendors, customers, or partners who are using various outside networks, collaboration platforms, or endpoint equipment to connect to Cisco Unified Communication services. Cisco's Expressway gateway works in conjunction with a Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more pervasive. Key capabilities of Cisco Expressway are:

• Mobile and Off-site Access: Off-site users who have any Jabber-supported device or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) as well as Transport Layer Security (TLS) and are able to connect to all their Jabber workloads (video, business-quality voice, rich content IM, and presence) without the extra step of establishing a VPN connection. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user environment at home the same as the office.
• Jabber Guest Support: Expressway is integral for enabling the Cisco Jabber Guest, which makes it possible for “guests” to communicate with your business simply and safely using streamlined browser and mobile multimedia calls.
• Cisco Cloud Access: Expressway can function as a gateway that creates a path between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, extensible teleconferencing environment that transparently integrates voice, video, and content sharing to any client, at any location, on any device.
• Interoperability: In case your company currently has non-Cisco video products, Expressway can help you to migrate easily to Cisco products when it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC.

• Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based audio conferencing
• Voice/Video recording
• SIP-based Call-center and interactive-voice-response solutions
• Policy-based security evaluation of voice calls
• Business-to-business immersive telepresence over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an early VoIP and unified communications system for small organizations. UC500 packages provide voice, data, voicemail, auto attendant, video, security, and WiFi capabilities, run with older Cisco VoIP endpoints, and support public switched telephone network (PSTN) connections.

All of UC500 series bundles include a desktop switch appliance with 8 PoE ports plus additional FXS and FXO interfaces, a firewall, and VPN. Integrated WiFi is optional. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express companion switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 system allows 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 package allows 48 users and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP consultants can help you to maintain your legacy UC500 VoIP system or design and implement a smooth upgrade to a modern VoIP system such as Cisco's cloud-managed Business Edition 4000. How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide remote or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to help you to plan, deploy, administer and repair unified communications environments that incorporate Cisco Unified Communication technology in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience with Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, UC applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gatekeepers, utilities built into Cisco switches and routers. Progent can also provide support for related technologies like Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can also assist you to create SIP infrastructure solutions that incorporate SIP-based VoIP phones and media endpoints, SIP-based CUBE trunks, and SIP administration tools with Cisco Unified CM.

Progent's application programmers can create specialized IP telephony software that will help your company to integrate the capabilities of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can audit your existing network and Internet access infrastructure to determine whether your system is configured to accommodate business-quality VoIP and HD video, help you to select and integrate Cisco hardware and software that make sense for your current needs and future growth objectives, and interface your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, implement, and test a comprehensive security strategy for your converged communications solution. In addition, Progent can assist your organization to deploy Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control backup in branch office and telecommuter sites, and Progent's disaster recovery preparedness experts can help you develop a viable DR/BC strategy to ensure the availability of your vital unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Unified Communications Manager 8.6 lower than 8.6 and all releases of CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, fix, or validate the product software. Security updates for this pivotal application will end, which in certain circumstances may cause compliance or even legal liability problems.

Progent will continue to offer expert support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but if your business is still running a legacy release of this essential application you should start immediately to plan your upgrade. Progent's collaboration consultants can assist your company to upgrade smoothly to the latest edition of Unified Communications Manager and can typically save customers up to 50% off consulting costs compared to most IT service companies because of Progent's documented procedures and experience in this area. By adhering to best practices, Progent can make sure your organization sees a quick return on your investment by showing you how to benefit fully from the new and improved feature set, reduced administrative and maintenance costs, more engaging collaboration capabilities, and stronger data protection offered by the current version of Cisco Unified Communications Manager.

Progent's migration services include return-on-investment assessment, project management, system testing, Cloud integration, configuring endpoint devices from Cisco and third-party suppliers, smartphone and tablet integration, security and compliance services, streamlined management, disaster recovery/business continuity planning, network architecture design, training, and ongoing consulting and technical support. Progent also offers ultra-affordable migration packages to make sure your costs are visible and affordable. For additional details about Progent's professional help for Cisco products, choose a subject:

• Overview of Progent's Cisco Support
• Fast Remote Support from a Cisco CCIE Consultant
• Cisco Firepower Series Firewalls: Integration and Management Services
• Cisco ASA 5500-X Firewalls with Firepower: Integration and Management Support
• Cisco ASA 5500 Series Firewall Troubleshooting Help
• PIX 500 Firewall Management Help
• Cisco Routers Configuration and Troubleshooting Expertise
• Cisco Wireless Deployment Services
• Aironet Access Points Engineering Expertise
• Cisco Small Business WiFi APs System Design Help
• Cisco Catalyst 802.11ax Wi-Fi 6/6E Wireless APs Solution Design, Configuration and Debugging Support
• Cisco Wireless Controllers Consulting
• Cisco Meraki Wireless APs Engineering Services
• Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Configuration and Troubleshooting
• Cisco Jabber Migration and Support Expertise
• Catalyst Switches Deployment Services
• Nexus Switches Deployment Services
• Meraki MS Switches Consulting and Support Expertise
• Cisco VPN and Security Setup and Troubleshooting Assistance
• SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and CUBE Integration Expertise
• Cisco Duo MFA Two-factor Authentication Services for Remote Workers
• Design Expertise for Cisco-powered Datacenters
• Infrastructure Optimization Expertise for Internet Service Providers
• Centralized Cloud-based and Hybrid Network Management Solutions for Cisco-based Infrastructure

If you wish to ask Progent about engineering help for Cisco products, phone 1-800-993-9400 or visit Contact Progent.