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Sending live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a smart technique to cut phone carrier bills to a strategic technology for productive collaboration. Converged IP communications, at one time restricted to integrating Internet-based voice and faxes on a single network platform to take the place of traditional PBX equipment, now encompasses rich media, mobile communications, messaging, real-time presence, services, and more all within a centralized environment that is easy to manage, extensible, protected, fault-tolerant, economical, and intuitive.

Cisco is the market leader in supplying the hardware and software infrastructure for supporting the modern paradigm of unified communications (UC). Cisco's UC solution enhances the efficiency of information networks by slashing operating costs; combining rich media functions with familiar software applications to increase worker output; supporting teamwork among employees, partners, and suppliers to save time and enhance business outcomes; and streamlining the support of your converged voice and data environment.

Cisco's Unified Communications solutions address these primary product areas:,

• Call Control Agents for controlling calls and sessions
• IP Endpoints to optimize end-user engagement
• Unified Communications Applications for easy access to presence, chat, voice and video, phone messages, desktop sharing, and voice/video conferencing
• IP Gateways for providing connectivity with public networks and telecommuters

The latest release of Unified Communications Manager, formerly known as Cisco CallManager, includes a wealth of enhancements that speed up ROI by lowering administrative and support expenses, increasing user output, enhancing teamwork, accommodating the bring-your-own-device model of computing, strengthening security, and making optimal utilization of IT infrastructure. Top innovations include automatic dial-plan replication and batch provisioning, simplified certificate management, expanded support for single sign-on (SSO) for managers and users, hardware-agnostic call recording, mobile connectivity with no need for VPN, a new self-care interface that makes it simple for end users to set their options and preferences for all endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a central Unified Communications Manager cluster to control voice processing for customers at distributed sites, IT managers can help achieve continuous call operation through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco SRST incorporated in the router provides core Cisco Unified Communications Manager capabilities until the link is restored. For information about Progent's consulting support services for Cisco routers, see consulting and troubleshooting services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail environments that do not need the full functionality available from Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express provides an economical PBX alternative that meets the needs of locations with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can quickly set up a unified voice and data solution.

Cisco's BE6000 is a line of all-in-one solutions that provide fundamental unified communications features including routing, gateway, high definition voice and video, messaging, chat and real-time presence, voice and video conferencing, and paging services, enabling any user to collaborate on any endpoint device from any site. All BE6000 solutions come packaged preloaded with a virtualization hypervisor and Unified Communications applications software, making implementation quick and simple and cutting cost of ownership for companies with from 25 to 1000 workers. All BE6000 systems come preloaded with virtualization and Unified Communications applications. Organizations can simply enable Unified Communications applications whenever their requirements grow.

The entry-level BE6000S supports five standard collaboration applications installed on a single integrated router/IP gateway/virtualized blade server device and can handle a maximum capacity of 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M supports 4 collaboration software application options enabled on a virtualized Cisco UCS C220 M4 server and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 unified communications application options activated on a single virtualized C220 M4 server platform and has the ability to support as many as 1000 workers, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager, see Cisco Unified Communications Manager and Cisco CallManager planning, integration, migration and troubleshooting. Cisco IP Phones: VoIP and IP Video Endpoints
An IP communications endpoint is an end-user instrument, and can be a hardware phone set or a software phone application that runs on a desktop or mobile computer. In the Internet Protocol world, every IP endpoint is Ethernet connected. IP phones have all of the features that an ordinary phone provides, but Voice over IP phones can also have additional functions such as being able to connect to websites or run collaboration software.

In contrast to traditional Private Branch Exchange technology, in a Cisco IP telephony environment you can implement almost instant relocations, adds, and changes. You simply move the VoIP phone to your new spot, attach it to an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and configurations are automatically replicated, eliminating the expense and hassle of sending technicians to wiring closets. An additional helpful feature is extension mobility, which allows you to log into any Cisco IP device and get your personal phone ID and rights.

Cisco provides a wide range of collaboration phones. The low-cost Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones offering wide-band audio, support for hosted IP telephony environments or an IP PBX, easy installation and safe remote provisioning, in-service software upgrades, and browser-based set up. The low-end SPA301 is a single-line IP endpoint with no screen or speakerphone, a base dialer that has one Ethernet connector, and a wired handset with no a keypad. The SPA302D, designed solely for use with Cisco's SPA232D DECT ATA, is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that supports 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an economical 3-line SIP-based phone with dual switched ports, a 128x64 monochrome screen and a speaker.

The SPA500 line IP phones are affordable devices with support for SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no LCD display. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G IP Phone supports 12 lines and has 12 programmable keys. The SPA512G IP Phone supports four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and features five programmable buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for infrequent-use environments such as cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono display, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device with no screen and requires a hook switch for call transfer or conferencing.

The 7800 line of economical IP phones are VoIP endpoints with backlit mono displays, four programmable buttons, 11 dedicated buttons, an Ethernet switch with Class 1 PoE, and an integral speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, reduces after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared locations as well as for employees with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 line to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, call center agents, and managers who have heavy voice communications requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable buttons.

Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that includes desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. Cisco's IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are on the move within campus, warehouse, health-care or other environments where IT management wants user endpoints that provide more administrative control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite users the advantages of voice over wireless LAN communications in environments with 802.11x Wi-Fi. The 8821 Wireless IP Phone includes a hi-res color screen, a rugged shell designed to withstand dropping and compliant with IP67 for particulate and moisture resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth transceiver for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous work sites. The 8821-EX also has a shell fabricated out of industry-standard yellow plastics, which makes the device easy to locate during an emergency. Find out about Progent's Wireless IP Phone integration and troubleshooting consulting.

Cisco's legacy 9900 Series of advanced IP phones mix high-quality voice with business-grade color video to deliver a productive collaborative communications solution for knowledge professionals and executives. The two IP phones in the 9900 line include a Standard Definition 640x480 pixel color display, a Bluetooth 2.0 transceiver to support a broad range of headsets, and an integrated 1 GE Ethernet switch. Cisco's EnergyWise power-save feature is offered as an option and can cut off-hour energy consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for expanding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for connecting to wireless networks, and 4 programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 IP Expansion Modules for expanding customizable line and feature keys. Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP phone, video, and other converged applications are physically isolated from the call/voice processing mechanism, and they may reside at any location within the system. A cohesive connectivity framework provides a versatile environment for feature-rich business applications and acts as a solid basis for downstream convergence-based software. Cisco works with third-party technology partners to offer a broad selection of IP phone and video software applications and devices. Cisco also enables the capability to develop and manage specialized internal programs.

UC applications available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a converge media application that supports presence, IM, business-quality voice, video, voice messaging, screen sharing, and online conferencing functions for Windows PCs, Macs, tablets and iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements to HD video features and screen sharing, and extending the team environment to more platforms and endpoint hardware. Jabber operates with Unified CM for call and session control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Because Jabber utilizes popular communication protocols, it can interoperate with a wide selection of third-party platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Jabber users to exchange IM and presence data with other XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office applications such as Outlook and Microsoft SharePoint. This extensive platform support optimizes output by delivering a consistent user experience and fully enabling the BYOD model of computing. Progent offers the services of certified Exchange consultants and SharePoint programmers who can assist you to use Jabber with Microsoft's powerful collaboration platforms. Progent also offers expertise with iPhone integration and management and Google Android smartphone and tablet integration to help your organization to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online meetings for users with a web browser or virtually any desktop or handheld device. Cisco WebEx Meeting Center is delivered as SaaS through Cisco's WebEx Cloud. This makes it easy to roll out and scale, streamlines administration, eliminates major initial expenditures, features maximum uptime and world-class data protection, and provides fast performance. Important capabilities include support for sharing discrete content or an whole screen display with online attendees in real time, the ability to incorporate multimedia into presentations including Microsoft PowerPoint and Flash videos, network-based recording plus editing and playback for training, single sign-on (SSO) and integration with Cisco collaboration applications such as Jabber and TelePresence, plus stringent data privacy and encrypted connections with tight policy control.

WebEX Meeting Center runs on Windows, Mac, and Linux-powered PCs and allows mobile workers to start, calendarize, and take part in meetings on Android devices, iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate web meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For medium-size organizations and larger enterprises who want to create a local or hybrid local/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-definition video conferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that works in conjunction with Cisco Unified Communications Manager to provide multiparty telepresence to UC deployments and can extend meetings to include cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of the way teleconferencing resources are rationed for every individual participant, allowing managers to specify the exact service level and experience required for each user. Cisco TelePresence Content Server captures video conference presentations for live streaming and on-demand viewing.

Cisco's Unity Connection and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voice messaging platform that facilitates teamwork by providing a variety of options for retrieving voice messages within a framework that is simple to implement and manage. Cisco Unity Connection lets you access and manage your voice messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also provides sophisticated speech-recognition features for hands-free operation and powerful Automated Attendant functions that include intelligent routing for incoming phone calls and custom call-filtering and message-alert settings. The Cisco Unity Connection platform runs as a VM that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate up to 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, IVR, and greeting services for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 voice mailboxes. Unity Express permits you to access and manage voicemail via a Cisco IP Phone screen, a browser, or an email system. Cisco routers for which Unity Express is offered as a network module include Cisco's 1861, 2900, 3800, and 3900 families. Progent can provide comprehensive deployment and support services for all Cisco routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with CUCM and agent desktop software like Cisco Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the appropriate sales or service agent. Unified CCE provides intelligent call distribution, computer telephony integration (CTI), support for multichannel customer contact management, call queuing, IVR and advanced company-wide reporting to simplify the deployment and administration of a modern contact center. Cisco products supporting Unified CCE's client interaction management ecosystem include Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box bundle for building a customer interaction management center for mid-scale systems that handle as many as 400 agents. Multiple bundles are available, plus a variety of special options. Cisco Unified Contact Center Express integrates closely with Unified Communications Manager and offers smart call routing, contact management, reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that needs no client software setup. Optional enhancements include conditional routing, estimated-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly known as Single Number Reach, makes it possible for users to be reached from a single phone number that rings simultaneously on their Cisco desktop VoIP Phone and their smartphone. Users can switch live calls between their desktop VoIP phone and their mobile phone without disruption. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls get extended to alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning offers an automated platform for initial deployments as well as for follow-on moves, additions, changes, and deletions. An intuitive interface provides a single look at a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates company-wide installations and reduces the effort required for ongoing changes. Prime Collaboration also provides advanced analytics that show technology adoption and consumption rates, enabling organizations to make more efficient use of IT resources and further lower total cost of ownership. Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco Unified Communications networks to connect with public systems and with clients operating outside the corporate firewall. Cisco's line of gateways deliver unified communications support for a wide variety of gateway as well as session-border-control applications.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful converged media gatekeeper that allows organizations to allow colleagues, vendors, consumers, or partners who are using different networks, collaboration applications, or endpoint equipment to connect to Cisco Unified Communication services. Cisco's Expressway integrates with a Cisco Communications Manager deployment or Cisco Business Edition, or can be run via the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more pervasive. Important capabilities of Expressway are are:

• Mobile and Remote Connectivity: Remote workers who have any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints get the convenience of one-time sign-on and of Transport Layer Security (TLS) and are able to access all their Jabber workloads (high-definition video, high-quality voice, data instant messaging, and realtime presence) without the extra step of establishing a VPN connection. Also, teleworkers can utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user environment at home identical to the office.
• Cisco Jabber Guest Support: Cisco Expressway is critical for supporting Cisco's Jabber Guest, which makes it possible for “guests” to communicate with your business simply and securely through lightweight browser and mobile multimedia calls.
• Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway deliver a world-class, extensible teleconferencing environment that seamlessly combines business-quality voice, high-definition video, and content sharing to any client, at any location, on any endpoint.
• Interoperability: If your company already has non-Cisco video products, Expressway can assist you to migrate easily to Cisco products whenever it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) environments. Interoperability standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to MPEG-4/H.264 AVC.

• WebEx Cloud Connected Audio (CCA) for SIP-media-connected audio conferencing
• Voice and Video recording
• SIP-based Call-center and interactive-voice-response solutions
• Policy-based security evaluation of voice calls
• Business-to-business teleconferencing over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 product line is an early VoIP communications appliance and software package for small businesses. UC500 models deliver voice, data, voicemail, automated attendant, IP video, firewall, and wireless capabilities, run with older generation Cisco IP Voice phones, and support various PSTN connections.

All of Cisco's UC500 packages include a compact switch with 8 PoE ports and additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN. Built-in WiFi is an option. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Each UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package allows 24 to 32 clients and provides 8 foreign exchange office ports. The Cisco UC560 package allows 48 VoIP clients and 12 FXO ports.

Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP gateway or design and carry out an efficient upgrade to a current IP telephony and voicemail system like the Cisco Business Edition 4000. How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers remote or on-premises help from a certified CCIE Collaboration expert to assist your business to plan, install, administer and repair converged communications environments built on Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco-certified engineers have extensive backgrounds supporting Unified Communications Manager and Cisco CallManager, VoIP phones and soft phones, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gatekeepers, utilities built into Cisco switches and routers. Progent can also provide expertise with related technologies like Cisco SRST, Cisco Unified Border Element, H.323 and SIP gateways, CAC, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure experts can in addition assist you to build SIP connectivity solutions that incorporate SIP VoIP phones and media phones, SIP-based CUBE trunks, and SIP administration tools via Cisco Unified Communications Manager.

Progent's custom application developers can create specialized IP telephony software that will enable your business to incorporate the features of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can audit your current network and Internet connectivity architecture to make sure your system is optimized to support business-quality VoIP and high-definition video, assist you to select and deploy Cisco hardware and software appropriate for your present needs and future growth goals, and interface your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified network security consultants can show you how to create, implement, and validate a comprehensive security strategy for your converged communications solution. Also, Progent can help you to configure Cisco fault-tolerant technologies like Cisco Unified SRST to provide affordable call control backup in remote-branch and teleworker sites, and Progent's disaster recovery and business continuity planning experts can help you develop a sensible disaster recovery strategy to ensure the availability of your business-critical communications system.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified CM earlier than 8.6 and all releases of CallManager have arrived at end-of-life. This means Cisco will cease to enhance, fix, or validate this older software. Security patches for this business-critical application will stop, which in some situations could cause regulatory compliance or even legal liability problems.

Progent continues to offer comprehensive consulting and troubleshooting support for outdated editions of Cisco Unified Communications Manager and Cisco CallManager, but if you are still running a legacy release of this essential application you should begin now to plan your migration. Progent's collaboration consulting professionals can assist your company to upgrade efficiently to the current edition of Cisco Unified CM and can routinely save clients up to 50% off consulting expense compared to competing computer service firms thanks to Progent's documented procedures and experience in this practice area. By adhering to best practices, Progent can ensure that your business sees a fast payback on your IT investment by showing you how to take full advantage of the new and improved features, reduced administrative and maintenance expense, more productive collaboration capabilities, and tighter data protection offered by the latest release of Cisco Unified CM.

Progent's migration services include ROI analysis, project management or co-management, pilot testing, Cloud connectivity, setting up collaboration endpoints from Cisco and other suppliers, mobile integration, security and compliance consulting, management automation, disaster recovery planning, network infrastructure design, staff and user training, and continuing consulting and technical support. Progent also has put together ultra-affordable migration service bundles to make sure your costs are predictable and under control. To find out additional details about Progent's engineering help for Cisco products, pick a subject:

• Overview of Cisco Expertise
• Fast Online Support from a Cisco CCIE Consultant
• Cisco Firepower Firewalls: Integration and Troubleshooting Services
• Cisco ASA 5500-X Firewall with Firepower: Configuration and Troubleshooting Expertise
• ASA 5500 Firewalls Integration Help
• PIX Series Firewall Maintenance Expertise
• Cisco Routers Consulting Expertise
• Cisco Wireless Deployment Services
• Aironet Wireless APs Deployment Services
• Cisco Small Business 100, 300 and 500 Wireless APs Consulting Help
• Cisco Catalyst 802.11ax Wi-Fi 6/6E Wireless APs Solution Design, Deployment and Debugging Services
• Cisco WiFi Controllers Consultants
• Cisco Meraki Wireless Access Points Consulting Help
• Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Consulting and Technical Support
• Cisco Jabber Consulting and Support Expertise
• Cisco Catalyst Switches Configuration and Maintenance Expertise
• Nexus Switches Support and Troubleshooting Expertise
• Cisco Meraki Switches Deployment Services
• Cisco VPN Consulting Expertise
• SIP and CUBE Integration Solutions: SIP Trunking and CUBE Integration Expertise
• Cisco Duo MFA Two-factor Authentication (2FA) Services for Teleworkers
• Design and Support for Cisco-powered Datacenters
• Data Center Design Expertise for ISPs
• Centralized Cloud-based and Hybrid Network Management Technologies for Cisco-powered Environments

If you wish to contact Progent about professional expertise for Cisco networking, call 1-800-993-9400 or refer to Contact Progent.