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Sending live voice and video over Internet Protocol has advanced from simply being being a savvy method to reduce phone bills to being an indispensable tool for productive collaboration. Converged communications, at one time limited to managing Internet-based voice and faxes on a single platform in order to replace expensive PBX systems, today includes rich media, mobile communications, IM, presence, services, and more in a centralized ecosystem that is easy to manage, scalable, highly secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the leader in providing the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's UC solution adds to the efficiency of information networks by cutting operating expenses; combining multiple collaboration features with familiar software applications to increase user output; facilitating collaboration among employees, associates, and suppliers to save time and improve business results; and streamlining the support of your communications ecosystem.

Cisco's Unified Communications solutions cover several important product categories:,

• Call Control Agents for managing rich media calls and sessions
• Collaboration Phones and Softphones to enhance worker engagement
• UC Applications for simplified access to real-time, chat, voice and video, voice messages, desktop sharing, and voice/video conferencing
• IP Gateways for providing connectivity with outside networks and remote users

The latest version of Cisco Unified Communications Manager, formerly branded Cisco CallManager, includes a wealth of improvements that speed up ROI by lowering management and support expenses, increasing worker productivity, enhancing collaboration, supporting the bring-your-own-device style of working, fortifying security, and allowing optimal use of network resources. Headline innovations include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for single sign-on (SSO) for managers and users, device-independent call recording, mobile connectivity without requiring VPN, a new self-provisioning utility that makes it simple for users to manage their options for all of their endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you implement a centralized Unified Communications Manager cluster to control voice processing for customers at remote locations, IT managers can help ensure continuous call operation using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco Survivable Remote Site Telephony in the Cisco router offers basic UC Manager services until the link is repaired. For information about Progent's consulting services for Cisco routers, refer to consulting services for Cisco ISR routers.

For small business networks, branch locations, and retail deployments that do not require the full feature set available from Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective PBX alternative that meets the needs of locations with as many as 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco router, smaller offices can quickly deploy a unified voice/data solution.

The Cisco Business Edition 6000 is a family of complete platforms that offer essential collaboration capabilities such as routing, IP gateway, high definition voice/video, messaging, chat and presence, conferencing, and paging services, allowing any end user to collaborate on any endpoint device from any location. All BE6000 versions are delivered preconfigured with virtualization and collaboration applications, making implementation fast and simple and cutting cost of ownership for companies with up to 1000 employees. All versions are delivered preconfigured with a virtualization hypervisor and Unified Communications applications. Organizations can simply activate UC applications whenever their needs dictate.

The small-scale BE6000S includes five standard collaboration software applications preloaded on one combination router/IP gateway/virtualized E1600 M2 server device and can handle up to 150 users and 300 endpoint devices. The mid-market BE6000M includes 4 collaboration software application options enabled on a single virtualized C220 M4 server and supports a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight unified communications application options enabled on a virtualized Cisco C220 M4 server platform and supports as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager planning, integration, migration and troubleshooting. Cisco IP Phones: VoIP and IP Media Phones
An IP communications endpoint is an end-user instrument, either a hardware handset or a software phone application on a PC or mobile computer. In the Internet Protocol environment, every IP endpoint is Ethernet connected. IP phones offer all of the capabilities that an analog phone has, but Voice over IP phones can also offer extra features including the ability to access the web or host business software.

In contrast to ordinary Private Branch Exchange systems, in a Cisco IP phone network you can implement virtually instant moves, additions, and changes. You simply take the VoIP handset to your new spot, attach it to an Ethernet jack, and the handset registers itself with Cisco Unified Communications Manager. All user privileges and configurations are programmatically replicated, eliminating the expense and hassle of sending support personnel to wiring closets. Another efficient capability is extension mobility, which allows you to sign into any Cisco VoIP device and receive your own phone extension and privileges.

Cisco offers a broad selection of collaboration phones. Cisco's entry-level SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications phones that feature high-quality voice, compatibility with hosted Internet Protocol telephony systems or an IP private branch exchange (PBX), simple installation and safe remote provisioning, zero-downtime software upgrades, and browser-based configuration. The low-end SPA301 is a one-line IP phone with no display or speakerphone function, a base dialer with one Ethernet connector, and a wired handset without keys. The SPA302D, intended solely for operation with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications IP phone that offers 10-lines, a 176 x 220 pixel color display, and a dial pad with speakerphone capability. Cisco's SPA303 is an affordable three-line SIP-based IP phone with two switched ports, a 128x64 mono display and a speakerphone.

Cisco's SPA500 line VoIP phones are low-cost devices that support both SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G VoIP phone supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 color display, supports five lines, and features five soft buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for occasional-use settings like cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and requires a hook switch for transferring a call and conferencing.

Cisco's 7800 family of economical IP phones are VoIP endpoints featuring backlit monochrome displays, four programmable keys, 11 dedicated buttons, an Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All devices in the 7800 Series incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared areas and for workers with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an optional wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 series that provides Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, contact center personnel, and supervisors who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft keys.

Cisco's IP Phone 8800 Series is a portfolio of SIP-based endpoints that includes desktop devices, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. The Cisco IP Phone 8811 includes a mono display and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco's wireless VoIP phones are hardened wireless devices designed for professionals who are on the move within office, hospitality, retail or other environments where management wants portable phones that provide more administrative control, security and ruggedness than is achievable with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile onsite workers the advantages of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color display, a durable shell rated Mil-SPEC 810G to withstand dropping and IP67 for dust and splash resistance, extended batteries, a speakerphone, and an integrated Bluetooth radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for potentially combustible work sites. The 8821-EX also features a case composed of industry-standard yellow plastics, which makes the 8821-EX easier to locate the event of a crisis. Find out about Progent's Wireless IP Phone integration and troubleshooting consulting.

Cisco's discontinued 9900 family of high-performance IP endpoints mix high-quality voice with high-resolution color screens to provide a rich multimedia experience for knowledge professionals and executive management. The two models in this line incorporate a Standard Definition 640x480 pixel color screen, a Bluetooth 2.0 transceiver to work with a broad selection of headsets, and a built-in 1 GE Ethernet switch. Cisco's EnergyWise power-save function is optional and can lower off-hour energy consumption by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for adding customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for connecting to Voice-over-wireless LAN (VoWLAN) networks, and four soft-label touchscreen keys to invoke Cisco Unified Communications features. The 9971 supports up to 3 IP Color Key Expansion Modules for adding scalability to customizable line and feature keys. Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, IP video, and other UC applications are isolated from the call- and voice-processing infrastructure, and they may reside anywhere within the network. A cohesive connectivity infrastructure offers an open platform for powerful applications and provides a solid foundation for future convergence-based applications. Cisco works with third-party IT industry partners to offer a wide range of IP phone and video applications and devices. Cisco also supports the ability to create and manage customized internal programs.

Collaborative applications offered by Cisco and supported by Progent's consultants include:

Jabber
Jabber is a unified communications application that supports presence, instant messaging, business-quality voice, high-definition video, voice messaging, desktop sharing, and online conferencing functions for PCs, Apple Macs, iPads and Android tablets plus iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major enhancements to HD video capabilities and screen sharing, and extending the collaboration experience to additional operating systems and devices. Cisco Jabber works in conjunction with Unified Communications Manager for call and session control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Since Jabber utilizes popular industry protocols, it can interoperate with a wide selection of non-Cisco platforms. For instance, XMPP allows Jabber to trade instant messaging and presence information with a variety of XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This extensive platform support optimizes output by delivering a common user environment and accommodating the BYOD paradigm of computing. Progent offers the assistance of certified Exchange consultants and Microsoft SharePoint experts who can show you how to take advantage of Jabber with Microsoft's popular collaboration products. Progent also can provide help with Apple iPhone and iPad integration and Android phone integration to help you to enhance the business value of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web and video conferencing for participants using a browser or almost any PC or mobile computer. WebEx Meeting Center is offered as SaaS through the Cisco WebEx Cloud. This makes it simple to roll out and scale, streamlines administration, eliminates high initial expenditures, features high availability and world-class security, and provides consistently high throughput. Important features include the ability to share specific content or your whole screen display with online attendees in real time, the ability to incorporate multimedia into your presentations including PowerPoint and Flash animations, session recording plus editing and playback for training and demonstrations, single sign-on and support for other Cisco collaboration applications like Cisco Jabber and TelePresence, plus stringent data protection and encrypted connections with tight policy management.

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux-powered desktops and allows mobile workers to launch, calendarize, and attend meetings on Google Android devices, iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also launch web conferences with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Environments
For midsize businesses and enterprises who want to create a local or hybrid local/cloud environment for teleconferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that enable high-quality teleconferencing for attendees with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified CM to deliver multiparty telepresence to UC environments and can expand meetings to include cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how conferencing bandwidth and features are allocated for each attendee, enabling administrators to specify the exact service level and user experience needed for each user. Cisco TelePresence Content Server captures video and presentations for real-time streaming and video on demand (VOD) viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail
The Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a converged voicemail solution that promotes productive collaboration by offering flexible set of options for accessing calls and messages within an environment that is simple to implement and administer. Unity Connection lets you access and manage voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Connection also offers advanced speech-recognition capabilities for hands and eyes free operation and extensive Automated Attendant capabilities such as smart routing for inbound phone calls and custom call-screening and message-notification options. The Unity Connection platform operates as a fully virtualized system that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support as many as 20,000 voice mailboxes on each server.

Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses (SMBs) and corporate branch locations with up to 500 voice mailboxes. Cisco Unity Express allows users to access and manage voicemail via a Cisco Unified IP Phone display, your web browser, or an email client. Integrated Services Routers for which Unity Express is offered as a network module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent offers certified configuration and troubleshooting services for all Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) works with Cisco Unified CM and desktop agent apps such as Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to connect customers with the right sales or service agent. Unified CCE or UCCE features smart call distribution, computer telephony integration (CTI), support for multichannel customer contact management, network call queuing, interactive voice response (IVR) and advanced company-wide reporting to simplify the creation and management of a modern customer contact center. Cisco platforms incorporated in UCCE's customer contact management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (CCX) provides an out-of-the-box solution for creating a customer interaction management center for mid-scale deployments that handle as many as 400 agents. Multiple packages are offered, plus a variety of special options. Unified CCX integrates closely with Unified Communications Manager and offers intelligent call routing, contact interaction management, reporting, interactive voice response, and management of voice, email, chat, and social media requests. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that needs no client installation. Advanced options include call-in-queue, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach, makes it possible for users to be called via one number that rings simultaneously on their Cisco IP Phone and their mobile phone. Users can switch live conversations between their Cisco VoIP phone and their mobile phone without disruption. Unanswered calls can be transferred to a Unity or Unity Connection voicemail account. Users can create personal access lists that specify which calls get directed to different phones.

Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning provides an automated process for initial deployments as well as for follow-on moves, adds, changes, and deletions. An intuitive console provides a unified look at a subscriber and the subscriber's services. Prime Collaboration Provisioning substantially accelerates company-wide rollouts and reduces the time needed for ongoing updates. Prime Collaboration in addition offers management analytics including application adoption and usage trends, enabling organizations to optimize IT resources and further lower TCO. Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications deployments to connect with public networks and with clients operating beyond the firewall. Cisco's portfolio of gateways provide UC support for a wide variety of gateway as well as session-border-control deployments.

Collaboration gateways available from Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is a powerful converged media gateway that enables companies to provide colleagues, suppliers, customers and prospects, or partners who are working on different network environments, workgroup applications, or endpoint equipment to access to Unified Communication functions. Cisco's Expressway integrates with a Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be accessed via the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more universal. Key features of Expressway are are:

• Mobile and Off-site Connectivity: Remote workers with any Jabber-supported device or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on and of Transport Layer Security (TLS) and can connect to all their Jabber workloads (high-definition video, voice, data IM, and presence) without the extra step of starting a VPN. In addition, teleworkers can utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home that is identical to the office.
• Jabber Guest Support: Expressway is integral for supporting the Cisco Jabber Guest, which permits “guests” to interact with your organization easily and safely via lightweight browser and mobile multimedia phone calls.
• Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway offers a world-class, extensible conferencing environment that seamlessly integrates voice, high-definition video, and content sharing to anyone, anywhere, on any endpoint.
• Interoperability: In case your organization currently has third-party video products, Cisco Expressway can assist you to move efficiently to Cisco technology when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol environments. Internetworking standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to AVC/H.264.

• WebEx Cloud Connected Audio (CCA) for SIP-based audio conferencing
• Voice/Video recording
• SIP-based Call-center and IVR solutions
• Policy-based security evaluation of phone calls
• B2B immersive telepresence over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 Series is a VoIP communications appliance and software package for small organizations. UC500 packages deliver voice, data, voicemail, auto attendant, IP video, firewall, and wireless functionality, run with older Cisco VoIP phones, and support various public switched telephone network connections.

All Cisco's UC500 series bundles include a desktop switch appliance with 8 PoE interfaces plus additional FXS and FXO ports, a firewall, and VPN. Built-in WiFi is optional. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package allows 24 to 32 clients and provides 8 FXO interfaces. The Cisco UC560 system allows 48 VoIP clients and 12 foreign exchange office interfaces.

Progent's Cisco-certified VoIP experts can help you to support your legacy UC500 VoIP gateway or plan and implement a smooth migration to a modern IP telephony and voicemail solution like the Cisco cloud-managed Business Edition 4000. How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help your business to plan, deploy, manage and troubleshoot converged communications environments supported by Cisco Unified Communication technology in a centralized, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience integrating Cisco Unified Communications Manager and CallManager, VoIP phones and other endpoints, UC applications such as Cisco Jabber and Unity Connection, Cisco's immersive telepresence technologies, collaboration gatekeepers, utilities incorporated into Cisco Catalyst switches and routers. Progent can also offer expertise with technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, CAC, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can also help you to create SIP connectivity solutions that incorporate SIP VoIP phones and video phones, SIP trunks, SIP conferencing and SIP administration tools via Cisco Unified CM.

Progent's custom application programmers can build specialized unified communications applications that will help your company to incorporate the features of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can audit your existing network and Internet access architecture to determine whether your system is optimized to accommodate high-quality IP voice and high-definition video, help you to choose and integrate Cisco hardware and software appropriate for your present situation and future expansion plans, and integrate your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can assist you to develop, carry out, and validate an enterprise-wide security and compliance strategy for your unified communications solution. Also, Progent can help your organization to configure Cisco high-availability mechanisms like Cisco Unified SRST to provide affordable call control backup in branch office and telecommuter environments, and Progent's disaster recovery preparedness experts can help you create a viable DR/BC strategy to ensure the availability of your crucial unified communications system.

Unified Communications Manager/CallManager Upgrade Consulting
Versions of Unified CM earlier than 8.6 and all releases of CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to enhance, repair, or test this older software. Security updates for this business-critical application will stop, which in certain circumstances could cause compliance or legal liability issues.

Progent continues to offer comprehensive consulting and support for end-of-life editions of Cisco Unified Communications Manager and Cisco CallManager, but if you are still running an out-of-dated edition of this pivotal software you should start immediately to plan your migration. Progent's collaboration consulting professionals can help you to migrate efficiently to the current version of Cisco Unified CM and can typically save clients up to 50% off consulting service costs compared to most IT service companies because of Progent's documented procedures and hands-on experience in this practice area. By following leading practices, Progent can ensure that your organization sees a quick return on your investment by helping you benefit fully from the enhanced feature set, reduced administrative and support costs, more engaging collaboration, and tighter security offered by the newest edition of Unified Communications Manager.

Progent's migration services include ROI assessment, project management, pilot testing, Cloud integration, configuring endpoint devices from Cisco and third-party vendors, mobile connectivity, security and compliance consulting, management automation, disaster recovery planning, network architecture design, training, and ongoing consulting and troubleshooting. Progent also offers fixed-priced migration service bundles to make sure your costs are visible and affordable. To learn additional information concerning Progent's engineering assistance for Cisco technology, select a topic:

• Introduction to Progent's Cisco Engineering Services
• Timely Online Assistance from a Cisco CCIE Consultant
• Cisco Firepower Firewalls: Integration and Management Services
• ASA 5500-X Firewall with Cisco Firepower: Setup and Troubleshooting Support
• Cisco ASA 5500 Firewalls Management Help
• Cisco PIX Firewall Troubleshooting Expertise
• Cisco Routers Engineering Expertise
• Cisco Wireless Network Design Services
• Aironet APs Engineering Support
• Cisco Small Business 100, 300 and 500 WiFi APs Deployment Support
• Catalyst Wi-Fi 6/6E APs Planning, Deployment and Troubleshooting Services
• Cisco WiFi Controllers Support Services
• Meraki Wireless APs Engineering Support
• Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Integration and Troubleshooting
• Cisco Jabber Deployment Services
• Catalyst Switches Deployment Services
• Nexus Switches Support and Troubleshooting Services
• Meraki Switches Configuration and Maintenance Expertise
• Cisco VPN and Network Security Consulting Expertise
• SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Expertise
• Cisco Duo MFA Two-factor Authentication (2FA) Services for At-Home Workers
• Infrastructure Design for Cisco-based Datacenters
• Network Design Expertise for Service Providers
• Unified Cloud-based and Hybrid Network Management Solutions for Cisco-based Infrastructure

If you wish to ask Progent about engineering help for Cisco networking, call 1-800-993-9400 or refer to Contact Progent.