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Sending real-time voice and video over Internet Protocol has evolved from simply being being a smart way to reduce phone carrier bills to an indispensable technology for productive collaboration. Converged IP communications, at one time limited to integrating Internet-based voice and faxes on one platform in order to take the place of expensive PBX equipment, today incorporates voice and video, mobile communications, messaging, presence, collaboration services, and much more within a single environment that is easy to manage, scalable, highly secure, resilient, cost-effective, and user friendly.

Cisco is the leader in supplying the hardware and software infrastructure required to support the new paradigm of unified communications (UC). Cisco's UC architecture adds to the productivity of information systems by cutting operational costs; integrating rich media functions with popular software applications to increase worker output; facilitating collaboration among employees, associates, and vendors to save effort and enhance business outcomes; and streamlining the support of your communications ecosystem.

Cisco's Unified Communications technology cover these primary product categories:,

• Call Control Agents for managing rich media calls and sessions
• Collaboration Phones and Softphones to enhance worker engagement
• UC Software Applications for easy access to presence, IM, voice and video, voice messages, white boarding, and voice/video conferencing
• Communications Gateways for interfacing with public networks and teleworkers

The most recent release of Unified CM, previously branded CallManager, offers a wealth of enhancements that speed up your return on investment by lowering administrative and maintenance expenses, increasing user productivity, enhancing collaboration, accommodating the bring-your-own-device (BYOD) model of computing, fortifying security, and allowing efficient use of IT resources. Headline new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for single sign-on (SSO) for managers and users, device-independent call recording, mobile connectivity with no need for VPN tunneling, a new self-care utility that makes it easy for workers to specify their options for all endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you implement a central Cisco Unified Communications Manager cluster to control call processing for users at distributed locations, administrators can help achieve continuous phone availability through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a WAN link fails, Cisco SRST in the router offers core Cisco Unified Communications Manager services until the link is repaired. To learn about Progent's consulting services for Cisco ISR routers, see consulting support services for Cisco Integrated Services routers.

For small business networks, branch locations, and retail environments that do not require the full functionality offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers an economical solution that handles the requirements of sites with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco ISR router, smaller organizations can quickly set up a unified voice/data solution.

Cisco's Business Edition 6000 is a family of one-stop solutions that provide fundamental unified communications features including routing, gateway, premium voice and video, messaging, chat and real-time presence, teleconferencing, and paging support, enabling any user to connect on any endpoint device from any place. All BE6000 versions come preinstalled with virtualization and UC applications software, making implementation quick and simple and cutting operating expenses for companies with from 25 to 1000 employees. All BE6000 versions come packaged preconfigured with virtualization and Unified Communications applications software. Organizations can simply enable UC applications whenever their requirements evolve.

The office-in-a-box BE6000S supports five fixed unified communications applications preloaded on one combination router/gateway/virtualized blade server device and can handle a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M supports 4 unified communications application options enabled on a single virtualized Cisco C220 M4 server platform and can handle as many as 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 UC software application options activated on a virtualized C220 M4 server and has the ability to support up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager (CallManager), visit Unified Communications Manager and CallManager planning, configuration, migration and troubleshooting. IP Phones: IP Voice and IP Media Endpoints
An IP communications endpoint is an end-user instrument, and can be a physical phone or a soft phone application that runs on a desktop or handheld computer. In the Internet Protocol environment, each IP handset or soft phone is Ethernet connected. VoIP phones offer all of the features that an analog telephone provides, but VoIP phones often offer extra functions including being able to access the web or host collaboration applications.

Unlike conventional PBX technology, in a Cisco IP communications network you can implement virtually instant moves, adds, and modifications. You merely move the VoIP phone to your new spot, plug it into an Ethernet connection, and the device announces itself with Cisco Unified Communications Manager. All user permissions and configurations are programmatically re-established, doing away with the expense and hassle of sending technicians to rewire connections. An additional efficient capability is location independence, which allows you to sign into any Cisco IP phone and get your own phone number and privileges.

Cisco provides a broad selection of collaboration handsets. The entry-level SPA 300 family are no-frills IP and DECT phones offering wide-band voice, compatibility with hosted IP telephony systems or an IP private branch exchange, easy installation and secure remote installation, in-service software upgrades, and web-based set up. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone, a base dialer that has a single Ethernet port, and a wired handset without keys. The SPA302D, designed exclusively for operation with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiline wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 pixel color display, and a keypad with a speakerphone. The SPA303 is an entry-level three-line IP phone with dual switched Ethernet ports, a 128x64 monochrome display and a speaker.

The SPA500 Series VoIP phones are low-cost endpoints that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing support. Most versions have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no LCD screen. The SPA502G has a single line and has no soft buttons. The SPA504G IP Phone supports four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G supports 12 lines and has 12 soft buttons. The SPA512G has four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 1xGb Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and includes five soft buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices intended for occasional-use environments such as lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a one-line device with no screen and requires a hook switch for transferring a call and conferencing.

Cisco's 7800 family of economical IP phones are VoIP endpoints featuring backlit mono screens, four programmable keys, 11 dedicated buttons, an integral Ethernet switch with Class 1 PoE, and a speakerphone. The 7800 Series support only the SIP signaling protocol. All devices in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the higher end 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for shared areas and for employees with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only unit in the 7800 line to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrative staff, contact center personnel, and managers who have heavy call needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco's IP Phone 8800 Series is a portfolio of SIP-based endpoints that features desktop devices, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated keys. Cisco's IP Phone 8811 features a mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are mobile within campus, hospitality, health-care or other venues where IT management wants portable phones that provide more administrative control, security and durability than is achievable with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite workers the advantages of voice over wireless LAN communications in workplaces that support 802.11x Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged shell rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and moisture resistance, extended batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible environments. Cisco's 8821-EX also has a case composed out of yellow plastics, which makes the 8821-EX easy to locate the event of an emergency. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco's legacy 9900 line of advanced IP phones integrate high-quality voice with high-resolution color video to offer a productive collaborative communications solution for knowledge professionals and executives. The two IP phones in this family include an SD VGA color display, a Bluetooth radio to support a broad range of headsets, and a built-in 1 GE Ethernet port. Cisco's EnergyWise power-save feature is optional and can cut off-work energy draw by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 IP Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for connecting to voice-over-wireless LAN environments, and four soft-label touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding customizable line and function keys. Unified Communications Application Software
Under Cisco's Unified Communications platform, IP telephony, IP video, and other UC applications are isolated from the call- and voice-processing infrastructure, and they may reside at any location within the network. A single network framework provides a versatile environment for powerful business applications and serves as a solid foundation for future convergence-based applications. Cisco cooperates with leading IT industry vendors to offer a wide range of IP phone and IP video software applications and devices. Cisco also enables the capability to develop and manage customized internal programs.

UC application software offered by Cisco and supported by Progent include:

Jabber
Jabber is a unified communications client application that provides presence, instant messaging, voice, high-definition video, voice messaging, screen sharing, and online conferencing functions for PCs, Macs, iPads and Android tablets plus iPhones, Android phones, and Blackberries. Jabber is an evolution and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of HD video capabilities and desktop screen sharing, and expanding the team environment to more operating systems and devices. Cisco Jabber works with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for online meetings.

Since Cisco Jabber is based on popular communication standards, it can communicate with a broad selection of third-party platforms. For instance, Extensible Messaging and Presence Protocol enables Jabber to exchange IM and presence data with other XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office applications including Outlook and SharePoint. This extensive platform support optimizes productivity by delivering a consistent user environment and accommodating the BYOD model of computing. Progent can provide the expertise of certified Exchange consultants and SharePoint experts who can help you to take advantage of Jabber with Microsoft's premier collaboration products. Progent also can provide help with Apple iPhone integration and Google Android smartphone and tablet integration to help your organization to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables web conferencing for users with a web browser or almost any desktop or handheld device. Cisco WebEx is delivered as software as a service through Cisco's WebEx Cloud. This makes it easy to roll out and expand, streamlines management, avoids high up-front investment, offers maximum uptime and enterprise-grade data protection, and delivers excellent throughput. Important capabilities include the ability to share discrete content or an entire screen with remote attendees in real time, the ability to embed multimedia into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus playback for future reference and training, single sign-on and support for Cisco collaboration applications such as Cisco Jabber and Cisco TelePresence, plus stringent data privacy and encrypted access with tight policy control.

Cisco WebEx Meeting Center works with Microsoft Windows, Mac, and Linux PCs and permits mobile users to start, schedule, and take part in meetings on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For medium-size organizations and enterprises who wish to create a local or hybrid local/cloud environment for teleconferencing, Cisco provides a selection of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for attendees with almost any endpoint device at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that runs with Cisco Unified CM to deliver multiparty telepresence to converged environments and can expand conferences to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way conferencing resources should be allotted for every individual attendee, enabling managers to define the exact service level and experience required for every user. Cisco TelePresence Content Server collects video and presentations for real-time streaming and video on demand (VOD) playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a unified voicemail platform that promotes productive collaboration by providing a variety of alternatives for retrieving calls and messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you read and manage voice messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also offers advanced speech-recognition features for hands and eyes free operation and powerful Automated Attendant features that include smart routing for inbound phone calls and easily customizable call-filtering and message-alert settings. The Cisco Unity Connection system operates as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 voice mailboxes on each server.

Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting services for small to mid-size businesses (SMBs) and corporate branch locations with as many as 500 voice mailboxes. Unity Express allows you to access and manage voicemail using a Cisco Unified IP Phone display, a browser, or your email system. Cisco routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 families. Progent can provide certified deployment and support services for Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates closely with Unified CM and desktop agent apps such as Finesse to provide automatic call distribution capabilities that allow an organization to connect customers with the proper salesperson or service representative. UCCE provides intelligent call routing, computer telephony integration (CTI), multichannel customer contact management, network-wide call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to simplify the deployment and administration of a modern contact center. Cisco products supporting UCCE's client contact management solution include Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) provides an out-of-the-box bundle for building a customer interaction management center for mid-scale systems that support up to 400 agents. Several packages are available, plus a selection of special options. Cisco Unified Contact Center Express works with Cisco Unified CM and offers smart call distribution, contact interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that needs no client-side software setup. Advanced options include call-in-queue, expected-wait-time messages, and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach (SNR), allows users to be called via one phone number that rings simultaneously on their Cisco VoIP Phone and their smartphone. Users can transfer live conversations between their desktop IP phone and their mobile phone without disruption. Unanswered calls can be redirected to a Cisco Unity or Unity Connection account. Users can create their own access lists that determine which calls are extended to different phones.

Cisco Prime Collaboration Provisioning
Prime Collaboration provides an automated platform for initial installs as well as for “day 2” moves, adds, changes, and deletions. A user-friendly console delivers a single view of a user and the user's services. Prime Collaboration significantly speeds up company-wide rollouts and reduces the time required for ongoing updates. Prime Collaboration also provides advanced analytics that show technology adoption and consumption trends, allowing organizations to optimize resources and further reduce TCO. Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications deployments to communicate with public networks and with users operating beyond the firewall. Cisco's line of gateways provide UC support for a broad range of gateway as well as session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that allows companies to provide colleagues, suppliers, consumers, or business partners who are working on different network environments, workgroup applications, or endpoint devices to connect to Cisco Unified Communication services. The Expressway gateway integrates with a Cisco CM deployment or Cisco Business Edition, or can be accessed via the cloud with Cisco HCS to help make productive collaboration more pervasive. Key capabilities of Cisco Expressway include:

• Mobile and Remote Access: Off-site users who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) plus Transport Layer Security (TLS) and are able to connect to all their collaboration applications (video, voice, data IM, and realtime presence) without the extra step of a VPN. In addition, teleworkers can utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home that is identical to the corporate office.
• Cisco Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which permits “guests” to communicate with your organization simply and safely using streamlined browser and mobile multimedia phone calls.
• Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver an advanced, scalable conferencing environment that transparently integrates business-quality voice, video, and data sharing to anyone, anywhere, on any device.
• Interoperability: If your organization currently has non-Cisco video technology, Cisco Expressway can help you to migrate efficiently to Cisco technology whenever it makes business sense. Cisco Expressway offers video interoperability with standards-based H.323, H.264 SVC, or Session Initiation Protocol (SIP) systems. Gateway capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/MPEG-4 AVC.

• WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected audio conferencing
• Voice/Video recording
• Enterprise Call-center and interactive-voice-response (IVR) applications
• Policy-led security evaluation of voice calls
• B2B telepresence over SIP

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 product line is a VoIP gateway system for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, IP video, firewall, and WiFi functionality, run with older Cisco IP Voice phones, and support PSTN interfaces.

All UC500 packages include a compact switch appliance with 8 Power-over-Ethernet (PoE) ports plus additional FXS and FXO ports, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be expanded by attaching Cisco Catalyst Express companion switches. Every UC500 model also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 package allows 32 clients and has 8 FXO interfaces. The Cisco UC560 package supports 48 users and 12 FXO ports.

Progent's Cisco-certified VoIP consultants can assist you to support your legacy UC500 VoIP gateway or design and carry out a smooth migration to a modern IP telephony and voicemail solution like Cisco's cloud-managed Business Edition 4000. How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent offers online or on-premises help from a certified CCIE Collaboration consultant to assist your business to plan, implement, administer and troubleshoot unified communications networks based on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco engineers have in-depth experience supporting Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gatekeepers, utilities built into Cisco switches and routers. Progent can also offer support for technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP integration experts can also assist you to create SIP infrastructure environments that include SIP VoIP phones and media endpoints, SIP trunks, SIP conferencing and SIP management tools via CUCM.

Progent's custom application developers can build specialized unified communications software that will enable your business to incorporate the features of Cisco Unified Communications Manager into your business operations for enhanced efficiency. Progent can audit your current network and Internet connectivity architecture to make sure your system is optimized to accommodate business-quality VoIP and HD video, assist you to choose and install Cisco hardware and software that make sense for your current situation and future expansion plans, and integrate your Cisco Unified Communications products with technology from other suppliers. Progent's CISSP-ISSAP certified network security consultants can assist you to create, carry out, and validate a comprehensive security strategy for your unified communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability mechanisms such as Cisco Unified SRST to provide cost-effective call control redundancy in branch office and teleworker environments, and Progent's disaster recovery preparedness consultants can help you create a viable DR/BC strategy to protect your vital unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every release of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer enhance, fix, or validate this older software. Security patches for this business-critical product will end, which in some situations could cause regulatory compliance or even legal liability issues.

Progent continues to provide world-class consulting and troubleshooting support for end-of-life editions of Unified Communications Manager and CallManager, but in case your business is now running an out-of-dated release of this pivotal application you should start now to plan your upgrade. Progent's Cisco-certified consulting professionals can help your company to migrate non-disruptively to the latest version of Cisco Unified Communications Manager and can typically save clients up to 50% off consulting expense versus most computer service companies thanks to Progent's documented process and experience in this practice area. By adhering to leading practices, Progent can ensure that your company realizes a fast return on your IT investment by helping you benefit fully from the enhanced features, reduced administrative and maintenance costs, more engaging collaboration capabilities, and stronger data protection offered by the newest version of Cisco Unified Communications Manager.

Progent's upgrade services include ROI assessment, project management, system testing, Cloud integration, configuring endpoint devices from Cisco and third-party suppliers, mobile integration, data protection consulting, streamlined management, business continuity planning, network infrastructure design, staff and user training, and continuing consulting and troubleshooting. Progent also offers ultra-affordable upgrade service bundles to keep your costs predictable and under control. To find out additional information concerning Progent's professional expertise for Cisco solutions, choose a subject:

• Overview of Cisco Support
• Timely Remote Support from a Cisco Certified Internetwork Expert (CCIE) Consultant
• Cisco Firepower Series Firewalls: Configuration and Troubleshooting Services
• ASA 5500-X Firewall with Cisco Firepower: Setup and Troubleshooting Support
• Cisco ASA 5500 Firewalls Engineering Services
• PIX 500 Series Firewall Maintenance Assistance
• Cisco Routers Engineering Expertise
• Cisco Wireless Engineering Services
• Cisco Aironet Wireless APs Design Services
• Cisco Small Business 100, 300 and 500 Wireless Access Points System Design Help
• Cisco Catalyst 802.11ax Wi-Fi 6/6E Wireless Access Points Solution Design, Deployment and Troubleshooting Support
• Cisco WiFi Controllers Support Services
• Meraki Access Points Deployment Services
• Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Consulting and Technical Support
• Cisco Jabber Consulting and Support Services
• Catalyst Switches Deployment Expertise
• Cisco Nexus Switches Consulting and Support Services
• Meraki Switches Support and Troubleshooting Services
• Cisco VPN Consulting Services
• SIP and CUBE Infrastructure Solutions: SIP Trunking and CUBE Integration Consulting
• Cisco Duo MFA Two-factor Authentication (2FA) Services for At-Home Workers
• Design Solutions for Cisco-based Datacenters and Colocation Centers
• Infrastructure Design Expertise for ISPs
• Unified Cloud-based and Hybrid Management Strategies for Cisco-powered Environments

In order to get in touch with Progent about consulting support for Cisco networking, phone 1-800-993-9400 or refer to Contact Progent.