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Exchanging live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a savvy technique to save money on phone bills to being a required tool for productive collaboration. Unified communications, at one time limited to combining Internet-based voice calls and faxing on the same system in order to take the place of expensive PBX systems, now includes voice and video, mobility, instant messaging, presence, services, and more in a cohesive environment that is manageable, scalable, protected, resilient, cost-effective, and intuitive.

Cisco is the global leader in providing solutions for supporting the new model of unified communications (UC). Cisco's UC product line adds to the efficiency of information systems by slashing operational costs; combining multiple collaboration features with popular software applications to improve worker output; facilitating collaboration among employees, partners, and vendors to save time and enhance business outcomes; and streamlining the management of your converged voice and data environment.

Cisco's Unified Communications solutions cover these important product areas:,

• Call Control Platforms for controlling calls and sessions
• Communications Phones and Softphones to optimize end-user engagement
• UC Applications for simplified access to real-time, chat, voice and video, phone messages, white boarding, and voice/video conferencing
• Communications Gateways for connecting to outside networks and telecommuters

The latest release of Cisco Unified Communications Manager, formerly known as Cisco CallManager, offers a variety of enhancements that expedite ROI by lowering management and support expenses, improving worker productivity, facilitating teamwork, accommodating the BYOD model of computing, elevating data protection, and making efficient utilization of network resources. Headline innovations include automatic dial-plan replication and batch provisioning, streamlined certificate management, extended support for standards-based single sign-on for administrators and users, device-independent call recording, on-the-road connectivity with no need for VPN tunneling, a new self-care utility that makes it easy for users to install their preferences for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you deploy a centralized Cisco Unified Communications Manager cluster to control voice processing for customers at remote sites, IT managers can help ensure continuous call operation through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony incorporated in the router offers core Unified Communications Manager capabilities until the link is repaired. For information about Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting services for Cisco Integrated Services routers.

For small business networks, branch locations, and retail environments that do not need the full functionality available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers an economical PBX alternative that meets the needs of sites with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can rapidly deploy a unified voice and data solution.

Cisco's Business Edition 6000 is a line of complete platforms that provide fundamental collaboration capabilities such as routing, IP gateway, high definition voice and video, messaging, IM and real-time presence, voice and video conferencing, and paging support, allowing any end user to connect on any device from any place. All Business Edition 6000 versions come packaged preinstalled with virtualization and collaboration applications software, making implementation fast and simple and cutting operating expenses for organizations with as many as 1000 workers. All versions are shipped preinstalled with a virtualization hypervisor and UC applications software. Organizations can simply activate UC software applications whenever their needs dictate.

The entry-level Business Edition 6000S includes five standard collaboration applications preloaded on a single integrated 2921V router/IP gateway/virtualized blade server device and supports as many as 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M supports four UC software application options activated on a virtualized Cisco C220 M4 server platform and supports up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes eight unified communications software application options enabled on a single virtualized C220 M4 server and has the ability to support as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager, see Cisco Unified Communications Manager and Cisco CallManager design, integration, migration and technical support. IP Phones: VoIP and IP Video Endpoints
A communications endpoint is an end-user device, either a hardware phone set or a soft phone program that runs on a PC or mobile computer. In the IP environment, every VoIP handset or soft phone has an Ethernet connection. VoIP phones have all of the capabilities that an analog phone handset provides, but Voice over IP phones often provide additional functions including being able to connect to the web or host business software.

Unlike conventional PBX systems, in a Cisco IP telephony network you can implement almost instantaneous relocations, adds, and modifications. You merely move the VoIP phone to your new spot, attach it to an Ethernet jack, and the device announces itself with Cisco Unified Communications Manager. All user rights and configurations are automatically replicated, eliminating the cost and hassle of sending support personnel to rewire connections. Another efficient capability is extension mobility, which enables you to log into any Cisco VoIP phone and get your personal phone ID and rights.

Cisco provides a wide selection of VoIP hardware endpoints. Cisco's entry-level SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications phones offering wide-band audio, support for hosted IP telephony environments or an IP private branch exchange (PBX), easy installation and safe online installation, unobtrusive software upgrades, and web-based set up. The low-end SPA301 is a single-line IP endpoint with no screen or speakerphone function, a base dialer that has one Ethernet port, and a corded handset with no keys. The SPA302D, intended exclusively for use with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line cordless DECT handset that supports 10-lines, a TFT 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an economical 3-line SIP-based phone with dual switched ports, a 128x64 monochrome screen and a speaker.

The SPA500 Series IP phones are low-cost endpoints that support SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, PoE, and voice conferencing support. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable buttons but no hi-res screen. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G has four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and has 12 programmable buttons. The SPA512G VoIP phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 includes a 320 x 240 color screen, supports five lines, and includes five soft keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices intended for occasional-use environments such as lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint with no screen and uses a hook switch for transferring a call or conferencing.

Cisco's 7800 line of economical IP phones are VoIP desktop endpoints with backlit monochrome displays, four soft keys, 11 dedicated keys, an integral Ethernet switch with PoE, and a speakerphone. The 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 models, cuts off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for shared areas and for workers with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only unit in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrators, contact center personnel, and managers who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable buttons.

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop units, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. The Cisco IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for workers who are mobile within office, warehouse, retail or other environments where IT management requires user endpoints that provide more administrative control, security and durability than is achievable with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the advantages of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11x Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color screen, a durable case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for dust and splash resistance, extended batteries, a built-in speakerphone, and an integrated Bluetooth 4.0 transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for use in potentially combustible environments. The 8821-EX also has a case fabricated of yellow plastics, which makes it easier to locate the event of a crisis. Learn about Progent's Wireless IP Phone integration support.

Cisco's discontinued 9900 Series of powerful IP endpoints integrate high-quality voice with business-grade color displays to deliver a productive multimedia experience for knowledge professionals and executive management. The two models in this family include an SD VGA color screen, a Bluetooth radio to support a broad range of headsets, and a built-in Gigabit Ethernet port. Cisco's EnergyWise feature is offered as an option and can cut off-work energy draw by 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Expansion Modules for adding scalability to programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with wireless networks, and four soft-label touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 Cisco IP Color Key Expansion Modules for expanding customizable line and feature keys. Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, IP video, and other converged applications are separate from the call- and voice-processing mechanism, and they may be at any location within the network. A cohesive network framework offers an open platform for powerful applications and provides a solid basis for downstream convergence-based software. Cisco works with third-party technology partners to provide a wide range of IP voice and IP video applications and devices. Cisco also enables the ability to create and manage customized in-house applications.

Collaborative application software offered by Cisco and supported by Progent include:

Jabber
Cisco Jabber is a converge media application that supports presence, IM, voice, video, voice messaging, screen sharing, and real-time conferencing capabilities for PCs, Apple Macs, iPads and Android tablets and smartphones. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with significant enhancements to video features and desktop sharing, and extending the team environment to additional platforms and endpoint hardware. Jabber works in conjunction with Cisco Unified CM for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for online meetings.

Since Cisco Jabber is built around key communication standards, it can interoperate with a broad selection of non-Cisco platforms. For instance, XMPP allows Cisco Jabber users to exchange IM and presence data with other XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync. Jabber capabilities are available from Microsoft Office programs such as Outlook and Microsoft SharePoint. This extensive platform compatibility maximizes output by providing a common user environment and accommodating the BYOD paradigm of networking. Progent can provide the services of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can show you how to use Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with Apple iPhone integration and management and Google Android phone integration and management to assist you to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides online conferencing for participants using a browser or virtually any PC or mobile device. Cisco WebEx is offered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, eliminates major initial expenditures, offers high availability and enterprise-grade security, and provides fast performance. Important capabilities include support for sharing discrete content or an whole screen with online participants in real time, the capability to embed multimedia into your presentations including Microsoft PowerPoint and Flash animations, recording plus editing and playback for training and demonstrations, single sign-on (SSO) and support for other Cisco collaboration products such as Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy management.

Cisco WebEx Meeting Center works with Windows, Mac, and Linux-powered PCs and allows mobile users to initiate, schedule, and attend conferences on Google Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also launch web conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging applications.

Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For medium-size businesses and larger enterprises who want to build a local or hybrid in-house/cloud environment for video conferencing, Cisco offers a selection of Cisco TelePresence platforms that enable high-definition video conferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified CM to bring multiparty telepresence to UC environments and can extend meetings to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how video conferencing bandwidth and features are allotted for every individual participant, enabling administrators to define the precise service level and experience needed for each user. Cisco TelePresence Content Server collects video conference presentations for real-time streaming as well as on-demand viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voice messaging system that promotes productive collaboration by providing flexible set of options for accessing voice messages within a framework that is simple to deploy and administer. Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also provides advanced voice-recognition capabilities for hands and eyes free management and powerful Automated Attendant capabilities such as smart routing for incoming calls and custom call-screening and message-alert settings. The Unity Connection platform operates as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can accommodate up to 20,000 mailboxes per server.

Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and corporate satellite locations with up to 500 workers. Unity Express permits users to access and manage voicemail messages using a Cisco Unified IP Phone screen, a browser, or an email client. Integrated Services Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent offers certified configuration and support services for all Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with Unified CM and desktop agent apps such as Cisco Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to connect customers with the appropriate sales or support person. UCCE offers smart call routing, computer telephony integration (CTI), multiple channel customer contact management, network-wide call queuing, IVR and consolidated enterprise-wide reporting to streamline the deployment and management of a large-scale customer contact center. Cisco products incorporated in UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX) offers an out-of-the-box bundle for creating a customer contact center for branch or midmarket deployments that handle up to 400 agents. Multiple bundles are available, as well as a selection of optional advanced features. Unified Contact Center Express works with Cisco Unified Communications Manager and offers smart call distribution, client interaction management, reporting, IVR, and management of voice, email, chat, and social media requests. Unified CCX includes Finesse, a browser-based customizable desktop agent that requires no client-side software setup. Optional enhancements include conditional routing, estimated-wait-time announcements, and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach, allows users to be reached via a single number that rings simultaneously on their Cisco desktop VoIP Phone and their cell phone. Users can switch live calls between their desktop VoIP phone and their smartphone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that determine which calls are extended to alternate endpoints.

Cisco Prime Collaboration Provisioning
Prime Collaboration offers an automated process for first-time deployments and for follow-on moves, adds, changes, and deletions. A user-friendly console delivers a single look at a user and the subscriber's services. Prime Collaboration substantially accelerates company-wide rollouts and minimizes the effort needed for ongoing updates. Prime Collaboration in addition provides advanced analytics including technology adoption and usage rates, allowing organizations to optimize resources and further reduce total cost of ownership. Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications deployments to communicate with other systems and with clients operating outside the firewall. Cisco's line of gateways provide UC support for a broad range of gateway as well as session-border-control applications.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced converged media gateway that enables companies to provide workers, vendors, customers and prospects, or partners who are using different networks, workgroup applications, or endpoint devices to connect to Unified Communication services. Cisco's Expressway collaboration gateway works with a Cisco CM system or Cisco Business Edition, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to make productive collaboration more universal. Important capabilities of Expressway are include:

• Mobile and Remote Connectivity: Off-site workers with any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) plus TLS security and are able to access all their Jabber applications (video, voice, content IM, and presence) without the inconvenience starting a VPN connection. In addition, teleworkers can utilize their Cisco TelePresence endpoints without a VPN, providing a user experience at home the same as the office.
• Cisco Jabber Guest Support: Expressway is integral for enabling Jabber Guest, which allows “guests” to interact with your organization easily and safely via lightweight browser and mobile multimedia phone calls.
• Cisco Cloud Access: Cisco Expressway can act as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway offers an advanced, scalable teleconferencing experience that transparently combines business-quality voice, HD video, and content sharing to any client, at any location, on any endpoint.
• Interoperability: In case your organization already has non-Cisco video systems, Expressway can help you to migrate easily to a Cisco solution when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 SVC, or Session Initiation Protocol systems. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 SVC to AVC/H.264.

• Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected audio conferencing
• Voice and Video recording
• Enterprise Call-center and interactive-voice-response solutions
• Policy-based security evaluation of phone calls
• B2B teleconferencing over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 product line is an all-in-one VoIP gateway solution for small organizations. UC500 models deliver voice, data, voicemail, auto attendant, IP video, firewall, and WiFi functionality, work with older Cisco VoIP endpoints, and support various PSTN connections.

All Cisco's UC500 packages include a desktop switch appliance with 8 Power-over-Ethernet ports and additional FXS and FXO ports, a firewall, and VPN support. Integrated WiFi is optional. VoIP user capacity can be expanded by attaching Cisco Catalyst Express switches. Each UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 package supports 32 users and has 8 foreign exchange office ports. The Cisco UC560 system allows 48 VoIP clients and 12 FXO interfaces.

Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP system or plan and carry out an efficient upgrade to a modern VoIP solution such as the Cisco cloud-managed Business Edition 4000. How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers remote or onsite help from a certified CCIE Collaboration expert to help you to design, install, administer and troubleshoot converged communications networks based on Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth experience with Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and soft phones, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence technologies, collaboration gateways, utilities incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, CAC, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also assist you to create SIP connectivity solutions that include SIP VoIP phones and video phones, SIP-based CUBE trunks, and SIP administration tools with Cisco Unified CM.

Progent's custom application programmers can build specialized unified communications software that will help your business to integrate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can audit your existing network and Internet connectivity infrastructure to make sure your environment is configured to accommodate high-quality VoIP and high-definition video, assist you to select and deploy Cisco products that make sense for your current needs and downstream expansion goals, and interface your Cisco collaborative communications products with products from other suppliers. Progent's CISSP-ISSAP certified network security consultants can assist you to develop, implement, and validate a comprehensive security and compliance strategy for your converged communications solution. Also, Progent can assist you to configure Cisco fault-tolerant technologies like Cisco Unified SRST for cost-effective call control redundancy in remote-branch and home-office environments, and Progent's disaster recovery and business continuity preparedness experts can help you develop a sensible DR/BC strategy to protect your crucial communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every version of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer develop, fix, or test this older software. Security updates for this business-critical application will stop, which in some circumstances could cause compliance or potential liability problems.

Progent will continue to provide expert consulting and troubleshooting support for end-of-life releases of Cisco Unified CM and CallManager, but if you are still running an out-of-dated version of this pivotal application your organization should start immediately to plan your upgrade. Progent's Cisco-certified consultants can assist your company to migrate smoothly to the current edition of Unified CM and can often save customers up to 50% off consulting service fees versus competing computer service firms because of Progent's documented procedures and hands-on experience in this practice area. By following leading practices, Progent can make sure your organization sees a quick return on your IT investment by showing you how to benefit fully from the new and improved features, reduced management and maintenance expense, more productive collaboration, and stronger data protection offered by the latest edition of Unified Communications Manager.

Progent's migration consulting services include ROI assessment, project management or co-management, pilot testing and validation, Cloud integration, setting up endpoint devices from Cisco and third-party providers, mobile connectivity, security and compliance consulting, streamlined management, disaster recovery planning, network architecture design, training, and continuing consulting and troubleshooting. Progent also has put together ultra-affordable migration packages to make sure your costs are predictable and affordable. To find out more details about Progent's engineering support for Cisco products, pick a subject:

• Overview of Progent's Cisco Support
• Timely Online Help from a Cisco CCIE Consultant
• Cisco Firepower NGFW Series Firewalls: Integration and Management Services
• Cisco ASA 5500-X Firewalls with Firepower Services: Integration and Troubleshooting Support
• ASA 5500 Series Firewall Integration Expertise
• Cisco PIX Firewall Management Services
• Cisco Routers Configuration and Troubleshooting Expertise
• Cisco Wireless Engineering Support
• Aironet Access Points Deployment Expertise
• Cisco Small Business Wireless Access Points Deployment Help
• Cisco Catalyst Wi-Fi 6/6E APs Planning, Deployment and Troubleshooting Expertise
• Cisco Wireless Controllers Integration Consulting
• Meraki APs Engineering Expertise
• Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Configuration and Troubleshooting
• Cisco Jabber Configuration and Troubleshooting Expertise
• Catalyst Switches Deployment Services
• Nexus Switches Configuration and Maintenance Services
• Meraki Switches Configuration and Maintenance Services
• Cisco VPN and Security Consulting Expertise
• SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Expertise
• Cisco Duo MFA Two-factor Authentication Services for Teleworkers
• Design Solutions for Cisco-based Datacenters
• Data Center Design Consulting for Internet Service Providers
• Centralized Cloud-based and Hybrid Network Management Techniques for Cisco-based Environments

If you wish to ask Progent about consulting expertise for Cisco networking, phone 1-800-993-9400 or see Contact Progent.