Cisco Network Consultants

Sending real-time voice and video over Internet Protocol has progressed from simply being being a shrewd means to save money on phone carrier bills to being a strategic technology for productive collaboration. Converged IP communications, once restricted to combining Internet-based voice calls and faxing on one platform to take the place of traditional PBX systems, today includes rich media, mobility, IM, real-time presence, collaboration services, and more all within a single framework that is manageable, scalable, secure, resilient, cost-effective, and user friendly.

Cisco is the global leader in supplying solutions required to support the modern model of unified communications (UC). Cisco's UC product line enhances the productivity of information networks by slashing operating costs; combining rich media features with popular software programs to increase worker output; facilitating collaboration among workers, associates, and vendors to save time and enhance business results; and simplifying the management of your converged voice and data infrastructure.

Cisco's UC technology cover several primary product areas:,

• Call Control Agents for managing rich media calls and sessions
• Communications Endpoints to enhance end-user productivity
• UC Applications for easy access to real-time, chat, voice and video, voice messages, desktop sharing, and conferencing
• IP Gateways for connecting to public networks and telecommuters

The most recent release of Unified Communications Manager, previously branded CallManager, includes a variety of enhancements that expedite your return on investment by cutting management and support expenses, improving worker productivity, facilitating collaboration, accommodating the BYOD model of working, fortifying security, and making optimal utilization of IT infrastructure. Headline new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for single sign-on for managers and end users, device-independent call recording, mobile connectivity without the need for VPN tunneling, a revamped self-provisioning utility that makes it simple for users to manage their options and preferences for all of their endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you implement a centralized Cisco Unified Communications Manager cluster to control call processing for users at distributed locations, IT managers can help achieve non-stop call availability through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a WAN connection breaks, Cisco SRST incorporated in the Cisco router offers basic Unified Communications Manager functions until the connection is repaired. For a description of Progent's consulting support for Cisco routers, see consulting and troubleshooting services for Cisco Integrated Services routers.

For small businesses, branch locations, and retail environments that do not require the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers a cost-effective solution that meets the needs of sites with as many as 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco router, smaller organizations can rapidly implement a converged voice and data environment.

The Cisco BE6000 is a line of complete solutions that offer essential collaboration capabilities such as routing, gateway, premium voice/video, messaging, instant messaging and real-time presence, teleconferencing, and paging services, enabling any user to connect on any endpoint from any location. All versions are shipped preconfigured with virtualization and UC applications software, making deployment fast and simple and reducing cost of ownership for organizations with from 25 to 1000 employees. All BE6000 solutions are delivered preconfigured with a virtualization hypervisor and UC applications software. Organizations can instantly enable UC software applications as their needs dictate.

The office-in-a-box Business Edition 6000S supports five preselected collaboration software applications preloaded on a single integrated 2921V ISR router/IP gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 users and 300 endpoint devices. The medium-scale BE6000M includes 4 unified communications application options enabled on a virtualized C220 M4 server and can handle up to 1000 users, 1200 devices, and 100 contact center agents. The high-end BE6000S includes 8 collaboration software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and has the capacity for up to 1000 users, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, visit Unified Communications Manager (Unified CM) and CallManager design, configuration, upgrades and troubleshooting. IP Phones: VoIP and IP Video Phones
A collaboration endpoint is a user instrument, either a hardware handset or a software phone application on a PC or handheld computer. In the Internet Protocol environment, each VoIP endpoint has an Ethernet connection. VoIP phones have all of the capabilities that an analog telephone provides, but Voice over IP phones often offer additional functions including the ability to access the web or host collaboration software.

Unlike traditional PBX systems, in a Cisco IP telephony network you can perform almost instantaneous relocations, additions, and changes. You merely take the VoIP phone to its new location, plug it into an Ethernet jack, and the IP phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All user rights and configurations are automatically replicated, eliminating the expense and hassle of dispatching technicians to rewire connections. Another efficient capability is location independence, which allows you to log into any Cisco VoIP device and get your own phone extension and rights.

Cisco offers a wide selection of Unified CM handsets. The entry-level SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones offering high-quality audio, support for hosted Internet Protocol phone systems or an IP private branch exchange (PBX), easy installation and highly secure remote provisioning, zero-downtime software upgrades, and web-based set up. The low-end SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer that has one Ethernet connector, and a corded handset with no keys. The SPA302D, intended solely for use with the Cisco SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a 176 x 220 pixel color display, and a dial pad with a speakerphone. The SPA303 is an affordable 3-line SIP-based IP phone with two switched Ethernet ports, a 128x64 monochrome screen and a speakerphone.

The SPA500 family VoIP phones are affordable devices that support SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and conferencing support. Most models have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight soft keys but no hi-res display. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and has 12 programmable buttons. The SPA512G VoIP phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and has five programmable buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for infrequent-use settings such as cafeterias, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line device without a screen and requires a hook switch for call transfer and conferencing.

Cisco's 7800 Series of value-priced IP phones are VoIP desktop endpoints featuring backlit monochrome displays, four soft buttons, 11 fixed-feature keys, an integral Ethernet port with PoE, and a speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All models in Cisco's 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for common areas and for workers with infrequent voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only device in the 7800 family that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrators, call center agents, and supervisors who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color display, a 10/100/1000 Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft keys.

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that includes desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. The Cisco IP Phone 8811 includes a backlit monochrome screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco's wireless VoIP phones are hardened Wi-Fi devices intended for professionals who are mobile within office, warehouse, health-care or other venues where management wants user endpoints that offer more control, security and durability than is possible with the BYOD style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move on-premises workers the advantages of voice over wireless LAN technology in environments that support 802.11x Wi-Fi infrastructure. The 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged shell designed for shock resistance and IP67 for particulate and moisture resistance, extended batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous environments. The 8821-EX also has a case made out of industry-standard yellow plastics, which makes the device easier to locate in a crisis. Learn about Progent's Wireless VoIP Phone integration and troubleshooting support.

Cisco's discontinued 9900 family of powerful VoIP phones mix high-definition voice with high-resolution color video to provide a productive multimedia UC experience for knowledge professionals and executives. The two IP phones in the 9900 line feature an SD VGA color screen, a Bluetooth 2.0 transceiver to work with a broad selection of headsets, and an integrated 10/100/1000 Ethernet port. The Cisco EnergyWise power-save function is optional and can cut off-hour energy use by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for adding scalability to customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with wireless environments, and four customizable touchscreen keys to invoke Cisco UC functions. The 9971 supports up to 3 Cisco IP Color Key Expansion Modules for adding programmable line and function keys. Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically independent from the call- and voice-processing infrastructure, and they may reside at any location within the network. A cohesive connectivity framework provides a versatile platform for powerful applications and provides a solid foundation for future convergence-based applications. Cisco cooperates with third-party technology vendors to offer a wide range of IP phone and IP video applications and products. Cisco also enables the ability to develop and manage specialized in-house applications.

Unified Communications applications available from Cisco and supported by Progent include:

Cisco Jabber
Jabber is a converge media client application that provides presence, instant messaging, business-quality voice, HD video, voice messaging, desktop sharing, and online conferencing features for Windows PCs, Macs, tablets plus iPhones, Android phones, and Blackberries. Jabber is an evolution and integration of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important improvements in the areas of video capabilities and screen sharing, and extending the collaboration experience to more operating systems and devices. Cisco Jabber operates with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber is built around popular industry standards, it can interoperate with a wide selection of third-party products. For example, XMPP allows Jabber to trade IM and presence data with various XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync. Cisco Jabber capabilities are available from Microsoft Office programs such as Outlook and Microsoft SharePoint. This cross-platform compatibility maximizes productivity by delivering a common end-user environment and fully enabling the BYOD model of networking. Progent can provide the services of certified Exchange and Outlook consultants and SharePoint application developers who can show you how to integrate Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with iPhone and iPad integration and Android smartphone integration to assist your organization to enhance the business value of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web conferencing for users with a web browser or virtually any PC or mobile computer. WebEx Meeting Center is offered as software as a service through Cisco's WebEx Cloud. This makes it easy to roll out and scale, streamlines administration, eliminates heavy initial investment, features maximum uptime and enterprise-class security, and provides excellent throughput. Important features include support for sharing specific content or an whole screen display with online participants in real time, the capability to add rich media into your presentations including PowerPoint and Flash animations, session and content recording plus playback for future reference and training, single sign-on and integration with Cisco collaboration applications such as Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with strict policy management.

WebEX Meeting Center works with Windows, Mac, and Linux-powered desktops and allows mobile workers to initiate, calendarize, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online conferences with a few clicks from Microsoft Office, Outlook, Notes, and a variety of instant messaging solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Infrastructure
For midsize businesses and larger enterprises who want to create a local or hybrid on-premises/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence software and equipment that enable high-quality and standards-based teleconferencing for attendees with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified Communications Manager to provide multiparty telepresence to converged deployments and can extend conferences to support cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way teleconferencing bandwidth and features are allocated for each attendee, allowing managers to specify the precise service level and experience required for each user. Cisco TelePresence Content Server records video and presentations for live streaming and video on demand (VOD) viewing.

Cisco Unity Connection and Unity Express for Converged Voicemail
The Cisco Unity Connection, an extension of Unified CM, is a unified voice messaging solution that facilitates productive collaboration by offering a variety of alternatives for retrieving voice messages within an environment that is easy to implement and administer. Cisco Unity Connection lets you read and manage voicemail messages from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Connection also offers advanced speech-recognition features for hands-free operation and extensive Automated Attendant features that include intelligent routing for incoming calls and custom call-filtering and message-notification settings. The Unity Connection platform operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support as many as 20,000 mailboxes per server.

Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses (SMBs) and corporate branch offices with as many as 500 users. Cisco Unity Express permits you to manage voicemail using a Cisco Unified IP Phone display, a browser, or an email system. ISR Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent can provide comprehensive deployment and support services for ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates with Cisco CUCM and agent desktop software like Cisco Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the right sales or service agent. Unified CCE or UCCE provides intelligent call routing, computer telephony integration (CTI), support for multichannel contact management, call queuing, IVR and consolidated company-wide reporting to streamline the creation and administration of a large-scale customer contact center. Cisco platforms supporting Unified CCE's customer contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) provides a packaged solution for building a customer interaction management center for mid-scale deployments that support as many as 400 agents. Several packages are available, plus a selection of optional enhancements. Cisco Unified Contact Center Express works with Cisco Unified Communications Manager and offers smart call distribution, client interaction management, reporting, IVR, and management of voice, email, web chat, and social media inquiries. Unified Contact Center Express comes with Finesse, a browser-based desktop agent that requires no client-side software setup. Special options include conditional routing, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be reached via a single number that rings simultaneously on their desktop IP Phone and their mobile phone. Users can switch active calls between their Cisco IP phone and their cell phone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls are extended to different phones.

Cisco Prime Collaboration
Prime Collaboration Provisioning offers an automated process for first-time deployments and for follow-on moves, additions, changes, and deletions. An intuitive interface provides a unified view of a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially speeds up site rollouts and reduces the effort required for future updates. Prime Collaboration in addition offers advanced analytics that show application adoption and consumption rates, allowing organizations to optimize resources and further reduce TCO. Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with other systems and with users operating beyond the firewall. Cisco's line of gateways deliver UC services for a broad range of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables organizations to provide workers, suppliers, customers, or business partners who are working on different networks, collaboration platforms, or endpoint equipment to access to Unified Communication services. Cisco's Expressway integrates with a Cisco CM system or Cisco Business Edition, or can be run through the cloud with Cisco HCS to help make productive collaboration more universal. Key capabilities of Expressway are are:

• Mobile and Remote Connectivity: Off-site users who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the convenience of one-time sign-on as well as Transport Layer Security (TLS) and are able to access all their collaboration workloads (high-definition video, voice, content instant messaging, and realtime presence) without the extra step of establishing a VPN connection. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user environment at home that is the same as the corporate office.
• Cisco Jabber Guest Support: Cisco Expressway is critical for enabling the Cisco Jabber Guest, which allows “guests” to interact with your organization easily and safely using streamlined browser and mobile video calls.
• Cisco Cloud Connectivity: Expressway can act as a gateway that creates a path between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway offers an advanced, extensible teleconferencing experience that seamlessly combines business-quality voice, high-definition video, and content sharing to anyone, at any location, on any device.
• Interoperability: If your company already has non-Cisco video technology, Cisco Expressway can help you to move efficiently to Cisco products when it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Internetworking standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 SVC to MPEG-4/H.264 AVC.

• Cisco WebEx Cloud Connected Audio for SIP-based audio conferencing
• Voice and Video recording
• SIP-based Call-center and interactive-voice-response solutions
• Policy-based evaluation of phone calls
• Business-to-business immersive telepresence over SIP

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) Series is an all-in-one VoIP communications solution for small businesses. UC500 models deliver voice, data, voicemail, automated attendant, IP video, firewall, and wireless functionality, run with older Cisco VoIP endpoints, and support public switched telephone network interfaces.

All UC500 packages include a compact switch with 8 Power-over-Ethernet ports plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. VoIP user capacity can be increased by connecting with Cisco Catalyst Express switches. Each UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO interfaces. The Cisco UC540 system supports 32 users and has 8 foreign exchange office interfaces. The Cisco UC560 package supports 48 users and 12 FXO ports.

Progent's Cisco-certified VoIP consultants can assist you to support your legacy UC500 VoIP gateway or design and implement a smooth upgrade to a current VoIP system such as the Cisco cloud-managed Business Edition 4000. How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to plan, install, administer and troubleshoot unified communications networks supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid deployment. Progent's Cisco engineers have extensive backgrounds with Unified Communications Manager and CallManager, VoIP phones and soft phones, UC applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing products, collaboration gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, Cisco Unified Border Element, H.323 and H.264 gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can in addition assist you to create SIP connectivity environments that include SIP IP voice phones and media endpoints, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via Cisco Unified Communications Manager.

Progent's custom application developers can create specialized unified communications applications that will enable your organization to integrate the capabilities of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can analyze your current network and Internet access infrastructure to determine whether your system is optimized to support high-quality VoIP and HD video, help you to select and install Cisco hardware and software that make sense for your present situation and future growth objectives, and interface your Cisco Unified Communications products with technology from other suppliers. Progent's CISSP-ISSAP certified network security and compliance consultants can show you how to develop, carry out, and test a comprehensive security and compliance strategy for your unified communications ecosystem. Also, Progent can assist you to configure Cisco high-availability mechanisms like Cisco Unified SRST for affordable call control backup in branch office and home-office environments, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a sensible DR/BC strategy to protect your crucial communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Releases of Cisco Unified CM earlier than 8.6 and every version of its predecessor CallManager have arrived at end-of-life. This means Cisco Engineering will no longer enhance, fix, or test this older software. Security patches for this business-critical application will stop, which in some situations could cause regulatory compliance or even potential liability issues.

Progent continues to offer premier consulting and support for end-of-life releases of Cisco Unified CM and CallManager, but if your company is now using a legacy version of this critical application you should start now to prepare for your migration. Progent's Cisco-certified consulting professionals can help you to upgrade non-disruptively to the current version of Cisco Unified Communications Manager and can typically save clients as much as 50% off consulting service fees versus most IT service firms because of Progent's documented process and hands-on experience in this practice area. By adhering to best practices, Progent can make sure your company gets a quick return on your IT investment by showing you how to benefit fully from the enhanced feature set, lower management and support costs, more engaging collaboration, and tighter data protection offered by the latest version of Unified Communications Manager.

Progent's migration consulting services include ROI assessment, project management, system testing, Cloud integration, setting up endpoint devices from Cisco and other vendors, smartphone and tablet integration, security and compliance consulting, streamlined management, business continuity planning, network infrastructure design, training for IT staff and end users, and continuing consulting services and technical support. Progent also has put together ultra-affordable migration packages to keep your costs visible and affordable. To learn more details concerning Progent's engineering support for Cisco products, pick a topic:

• Introduction to Cisco Support
• Timely Online Support from a Cisco Certified Internetwork Expert (CCIE) Network Engineer
• Cisco Firepower NGFW Firewalls: Integration and Troubleshooting Services
• Cisco ASA 5500-X Firewall with Cisco Firepower Services: Consulting and Management Expertise
• ASA 5500 Firewall Upgrade. Migration Expertise
• Cisco PIX 500 Series Firewall Upgrade. Migration Assistance
• Cisco Routers Configuration and Troubleshooting Services
• Cisco Wireless Network Design Support
• Cisco Aironet Wireless APs Deployment Help
• Cisco Small Business 100, 300 and 500 Wireless Access Points System Design Help
• Catalyst 802.11ax Wi-Fi 6/6E Wireless APs Solution Design, Deployment and Debugging Support
• Cisco WiFi Controllers Consultants
• Meraki Access Points Consulting Help
• Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Integration and Technical Support
• Cisco Jabber Integration Expertise
• Cisco Catalyst Switches Consulting and Support Services
• Nexus Switches Support and Troubleshooting Services
• Meraki MS Switches Configuration and Maintenance Services
• Cisco VPN Setup and Troubleshooting Expertise
• SIP and CUBE Integration Solutions: SIP Trunking and Cisco CUBE Integration Expertise
• Cisco Duo MFA Two-factor Authentication (2FA) Services for an At-Home Workforce
• Infrastructure Design for Cisco-based Data Centers
• Infrastructure Optimization Expertise for Service Providers
• Centralized Cloud-based and Hybrid Network Management Solutions for Cisco Environments

In order to get in touch with Progent about professional assistance for Cisco networking, phone 1-800-993-9400 or visit Contact Progent.