Cisco Network Consulting

Sending live voice and video over IP has progressed from simply being being a shrewd means to save money on phone bills to a strategic tool for collaboration and productivity. Unified IP communications, at one time restricted to integrating Internet-based voice calls and faxing on one system in order to take the place of traditional PBX systems, today includes voice and video, mobile communications, IM, presence, collaboration services, and much more all within a centralized environment that is easy to manage, extensible, highly secure, fault-tolerant, economical, and intuitive.

Cisco is the leader in supplying the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's unified communications product line adds to the efficiency of IT systems by cutting operational expenses; combining multiple collaboration features with familiar software applications to improve user output; facilitating teamwork among employees, partners, and suppliers to save effort and improve business results; and simplifying the management of your converged voice and data ecosystem.

Cisco's Unified Communications solutions cover these important product areas:,

• Call Control Platforms for controlling calls and sessions
• Collaboration Endpoints to enhance worker productivity
• Unified Communications Applications for simplified access to presence, chat, voice and video, phone messages, white boarding, and voice/video conferencing
• Communications Gateways for accessing outside networks and remote users

The most recent version of Cisco Unified CM, formerly named CallManager, includes a variety of enhancements that accelerate your return on investment by cutting administrative and maintenance expenses, increasing worker productivity, enhancing collaboration, accommodating the bring-your-own-device (BYOD) style of working, elevating security, and making efficient utilization of IT resources. Top innovations include automatic dial-plan replication, simplified certificate control, expanded support for standards-based single sign-on for administrators and users, device-agnostic call recording, on-the-road access without requiring VPN, a revamped self-care interface that makes it easy for workers to manage their options for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

When you deploy a central Unified Communications Manager cluster to control voice processing for users at remote locations, IT managers can help ensure continuous phone operation through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a WAN link fails, Cisco SRST in the Cisco router provides basic Cisco Unified Communications Manager services until the connection is restored. For information about Progent's consulting services for Cisco ISR routers, see consulting services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail environments that do not require the complete feature set available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express provides an economical PBX alternative that meets the needs of sites with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco router, smaller offices can quickly set up a converged voice and data solution.

The Cisco Business Edition 6000 is a family of turn-key platforms that provide essential unified communications capabilities including routing, gateway, premium voice/video, messaging, chat and real-time presence, voice and video conferencing, and paging support, enabling any user to collaborate on any endpoint from anywhere. All Business Edition 6000 systems come preloaded with virtualization and Unified Communications applications, making deployment quick and easy and reducing cost of ownership for companies with from 25 to 1000 employees. All solutions are delivered preloaded with virtualization and collaboration applications software. Organizations can instantly enable Unified Communications applications when their needs dictate.

The office-in-a-box BE6000S includes five preselected UC applications installed on one integrated router/gateway/virtualized E1600 M2 blade server device and can handle as many as 150 workers and 300 devices. The mid-market BE6000M includes four collaboration software application options enabled on a virtualized Cisco C220 M4 server and can handle a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes 8 collaboration software application options activated on a single virtualized Cisco C220 M4 server and supports as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager, see Cisco Unified Communications Manager (CUCM) and CallManager design, integration, migration and troubleshooting. IP Phones: IP Voice and IP Video Endpoints
An IP communications endpoint is an end-user device, either a hardware phone or a software phone program on a desktop or handheld computer. In the IP world, every IP endpoint has an Ethernet connection. IP phones offer all of the capabilities that an analog phone has, but Voice over IP phones can also provide extra functions including the ability to access the web or run business software.

Unlike conventional PBX systems, in a Cisco IP phone network you can perform almost instantaneous relocations, additions, and changes. You simply move the VoIP phone to your new spot, plug it into an Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager. All client privileges and settings are programmatically replicated, doing away with the cost and hassle of sending technicians to rewire connections. Another efficient feature is location independence, which enables you to log into any Cisco IP phone and receive your personal phone number and privileges.

Cisco provides a broad selection of VoIP hardware endpoints. The entry-level SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones offering wide-band audio, compatibility with hosted Internet Protocol phone environments or an IP private branch exchange, easy installation and safe remote installation, transparent software upgrades, and browser-based configuration. The value-priced SPA301 is a one-line IP phone with no screen or speakerphone, a base dialer that has a single Ethernet connector, and a corded handset with no a keypad. The SPA302D, designed exclusively for use with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 pixel color screen, and a dial pad with speakerphone capability. The SPA303 is an economical 3-line SIP-based IP phone with two switched ports, a 128x64 monochrome display and a speaker.

Cisco's SPA500 family VoIP phones are low-cost devices that support both SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G has four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 1xGb Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 color display, supports five lines, and has five programmable buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for occasional-use environments such as cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line device without a screen and requires a hook switch for call transfer or joining a conference.

Cisco's 7800 family of economical IP phones are VoIP desktop devices with backlit monochrome displays, four programmable buttons, 11 fixed-feature buttons, an integral Ethernet switch with Class 1 PoE, and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for shared areas as well as for employees with infrequent voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only device in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrative staff, call center agents, and supervisors who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color display, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable keys.

Cisco's IP Phone 8800 Series is a family of SIP-only IP phones that includes desktop devices, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. Cisco's IP Phone 8811 features a monochrome display and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco's wireless IP phones are industrial-grade wireless handsets designed for professionals who are mobile within office, hospitality, retail or other venues where IT management requires portable phones that offer more administrative control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move on-premises workers the benefits of voice over wireless LAN communications in environments with 802.11x Wi-Fi. The 8821 Wireless VoIP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and moisture resistance, extended batteries, a full-duplex speakerphone, and an integrated Bluetooth radio for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for use in potentially combustible environments. Cisco's 8821-EX also has a shell composed of yellow plastics, which makes the 8821-EX easier to locate the event of an emergency. Find out about Progent's Wireless VoIP Phone integration support.

Cisco's legacy 9900 family of high-performance VoIP endpoints mix high-definition voice with hi-res color displays to offer a productive multimedia UC experience for knowledge professionals and executives. Both IP phones in the 9900 family incorporate an SD VGA color display, a Bluetooth radio to work with a wide range of headsets, and an integrated Gigabit Ethernet port. Cisco's EnergyWise feature is offered as an option and can cut off-work power consumption by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Expansion Modules for adding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi radio for connecting to wireless networks, and four soft-label touchscreen keys to access Cisco UC functions. The 9971 allows up to 3 Cisco IP Expansion Modules for adding programmable line and function keys. Cisco Unified Communications Applications
Within Cisco's Unified Communications architecture, IP telephony, video, and other UC applications are isolated from the call-processing and voice-processing mechanism, and they may reside anywhere within the system. A single network framework offers an open platform for feature-rich business applications and provides a firm foundation for downstream convergence-based applications. Cisco works with third-party IT industry vendors to offer a broad range of IP voice and IP video software applications and devices. Cisco also supports the ability to create and manage customized in-house programs.

Unified Communications applications available from Cisco and supported by Progent's consultants include:

Jabber
Cisco Jabber is a unified communications client application that supports presence, IM, voice, video, voicemail, screen sharing, and real-time conferencing functions for Windows PCs, Apple Macs, iPads and Android tablets and smartphones. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with important enhancements to HD video capabilities and screen sharing, and expanding the team experience to more platforms and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call control, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.

Since Jabber utilizes key industry standards, it can communicate with a broad selection of third-party products. For instance, Extensible Messaging and Presence Protocol allows Cisco Jabber users to trade instant messaging and presence information with a variety of XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities are available from Microsoft Office applications such as Outlook and SharePoint. This broad platform compatibility optimizes productivity by providing a consistent user environment and fully enabling the bring-your-own-device paradigm of networking. Progent can provide the assistance of certified Exchange and Outlook consultants and SharePoint programmers who can help you to use Jabber with Microsoft's popular collaboration products. Progent also offers expertise with Apple iPhone integration and management and Android phone integration to help you to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video meetings for users with a browser or almost any PC or mobile device. Cisco WebEx Meeting Center is delivered as SaaS via Cisco's WebEx Cloud. This makes it easy to roll out and scale, reduces the cost of management, eliminates high up-front expenditures, offers maximum uptime and world-class security, and delivers consistently high performance. Key features include support for sharing discrete content or an whole screen display with online attendees in real time, the ability to incorporate multimedia into your presentations including PowerPoint and Flash animations, recording plus editing and playback for future reference and training, single sign-on (SSO) and integration with other Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus strong data protection and encrypted access with strict policy management.

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile workers to start, schedule, and attend conferences on Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also launch web conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM applications.

Cisco TelePresence Portfolio for On-premises Video Conferencing Ecosystems
For medium-size businesses and enterprises who wish to create a local or hybrid in-house/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-quality video conferencing for users with virtually any endpoint device at any site. Cisco TelePresence Server is an expandable video conferencing bridge that works with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to unified communications environments and can expand conferences to include cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of how video conferencing bandwidth and features are rationed for each participant, enabling administrators to specify the precise service level and user experience needed for every user. Cisco TelePresence Content Server collects video and presentations for live streaming and video on demand viewing.

Cisco Unity Connection Platform and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voicemail platform that accelerates teamwork by providing flexible set of alternatives for retrieving calls and messages within a framework that is easy to deploy and maintain. Cisco Unity Connection lets you access and manage voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated speech-recognition capabilities for hands and eyes free operation and powerful Automated Attendant capabilities that include smart routing for inbound phone calls and custom call-screening and message-alert options. The Cisco Unity Connection system operates as a fully virtualized system that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate up to 20,000 mailboxes per server.

Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses (SMBs) and corporate branch locations with as many as 500 voice mailboxes. Unity Express permits you to access and manage voicemail messages using a Cisco Unified IP Phone display, your web browser, or an email system. ISR Routers for which Unity Express is available as a network module include Cisco's 2800, 2900, and 3900 Series. Progent offers certified configuration and troubleshooting services for ISR routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Unified CM and agent desktop apps like Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to connect customers with the right sales or support person. UCCE offers intelligent call distribution, computer telephony integration (CTI), multichannel customer contact management, network-wide call queuing, IVR and advanced company-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco products supporting UCCE's client interaction management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) offers an out-of-the-box bundle for building a customer contact center for branch or midmarket deployments that handle up to 400 agents. Several bundles are offered, plus a variety of optional enhancements. Unified Contact Center Express integrates with Unified Communications Manager and provides smart call distribution, client interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express includes Cisco Finesse, a web-based desktop agent that needs no client installation. Optional enhancements include conditional routing, projected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be reached from a single number that rings at the same time on their Cisco desktop IP Phone and their smartphone. Users can transfer active conversations between their desktop IP phone and their smartphone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection voicemail account. Users can create personal access lists that specify which calls get extended to different phones.

Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated process for initial installs and for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a single look at a user and the subscriber's services. Cisco Prime Collaboration substantially accelerates company-wide installations and reduces the effort required to implement ongoing updates. Prime Collaboration in addition provides management analytics including application adoption and consumption trends, enabling administrators to optimize resources and further reduce TCO. Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco converged communications environments to communicate with public systems and with users working outside the firewall. Cisco's line of communication gateways deliver unified communications services for a broad range of gateway as well as session-border-control applications.

Communications gateways available from Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gatekeeper that allows organizations to allow team members, vendors, consumers, or partners who are using different network environments, collaboration platforms, or endpoint devices to access to Unified Communication functions. The Expressway gateway works with a Cisco Communications Manager deployment or Cisco BE6000, or can be accessed via the cloud with Cisco HCS to help make productive collaboration more pervasive. Important capabilities of Cisco Expressway are:

• Mobile and Off-site Access: Off-site users who have any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) as well as Transport Layer Security (TLS) and can connect to all their collaboration applications (high-definition video, high-quality voice, data instant messaging, and presence) without requiring the extra step of establishing a VPN connection. In addition, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home that is identical to the office.
• Jabber Guest Support: Expressway is required for supporting Jabber Guest, which permits “guests” to communicate with your organization simply and securely via lightweight web-browser and mobile multimedia calls.
• Cisco Cloud Access: Expressway can function as a gateway that creates a path between onsite Cisco or third-party systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver a world-class, extensible conferencing experience that seamlessly integrates voice, high-definition video, and data sharing to any client, at any location, using any endpoint.
• Interoperability: If your organization currently has third-party video products, Cisco Expressway can assist you to move efficiently to Cisco products whenever it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 SVC, or SIP environments. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC.

• Cisco WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
• Voice and Video recording
• SIP-based Call-center and interactive-voice-response (IVR) solutions
• Policy-based evaluation of voice calls
• Business-to-business telepresence over SIP

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 Series is a VoIP gateway appliance and software package for small organizations. UC500 models deliver voice, data, voicemail, auto attendant, IP video, firewall, and WiFi functionality, work with older Cisco VoIP phones, and support various PSTN connections.

All of UC500 series bundles include a compact switch with 8 PoE ports and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is an option. User capacity can be expanded by attaching Cisco Catalyst Express companion switches. Each UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and include 4 FXS and 4 FXO ports. The Cisco UC540 package supports 32 clients and has 8 FXO ports. The Cisco UC560 package allows 48 users and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP consultants can help you to maintain your legacy UC500 VoIP gateway or plan and carry out an efficient upgrade to a modern IP telephony and voicemail system like Cisco's Business Edition 4000. How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or onsite access to a certified CCIE Collaboration consultant to help you to plan, install, manage and troubleshoot unified communications environments built on Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified engineers have extensive experience supporting Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies such as Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, CAC, IP voice trunks, PSTN, and AVVID. Progent's SIP infrastructure consultants can in addition assist you to build SIP infrastructure environments that include SIP IP voice phones and media endpoints, SIP trunks, and SIP administration tools with Cisco Unified CM.

Progent's custom application developers can create specialized IP telephony software that will enable your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business processes for enhanced efficiency. Progent can audit your current network and Internet access infrastructure to determine whether your environment is optimized to support high-quality Voice over IP and high-definition video, help you to choose and install Cisco hardware and software that make sense for your current situation and downstream expansion plans, and interface your Cisco Unified Communications solution with products from other vendors. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to create, carry out, and test an enterprise-wide security and compliance strategy for your converged communications solution. In addition, Progent can assist you to configure Cisco fault-tolerant technologies such as Cisco Unified SRST to provide affordable call control backup in remote-branch and telecommuter sites, and Progent's disaster recovery preparedness consultants can help you develop a viable DR/BC plan to ensure the availability of your vital communications environment.

Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and every version of its predecessor CallManager have arrived at end-of-life. This means Cisco Engineering will cease to develop, repair, or test this older software. Security patches for this business-critical product will end, which in certain situations could create regulatory compliance or legal liability problems.

Progent will continue to provide expert support services for outdated versions of Unified Communications Manager and CallManager, but if your company is still running an out-of-dated edition of this critical software you should begin immediately to plan your migration. Progent's Cisco-certified consultants can assist your company to migrate non-disruptively to the current version of Cisco Unified CM and can typically save clients as much as 50% off consulting service fees versus most IT service companies thanks to Progent's documented process and hands-on experience in this practice area. By following leading practices, Progent can make sure your organization realizes a fast return on your investment by helping you take full advantage of the enhanced features, lower management and support expense, more productive collaboration, and tighter security provided by the latest release of Cisco Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud connectivity, configuring collaboration endpoints from Cisco and other suppliers, smartphone and tablet connectivity, data protection services, streamlined management, disaster recovery planning, network infrastructure design, staff and user training, and ongoing consulting services and technical support. Progent also offers ultra-affordable upgrade packages to keep your costs predictable and under control. For additional details about Progent's engineering help for Cisco technology, select a topic:

• Overview of Progent's Cisco Engineering Services
• Fast Online Support from a CCIE Engineer
• Cisco Firepower Series Firewalls: Configuration and Management Support
• ASA 5500-X Firewalls with Firepower: Configuration and Management Support
• ASA 5500 Firewalls Consulting Expertise
• Cisco PIX 500 Firewall Upgrade. Migration Assistance
• Cisco Routers Configuration and Troubleshooting Support
• Cisco Wireless Consulting Help
• Aironet Wireless APs Design Expertise
• Cisco Small Business WiFi APs Consulting Help
• Cisco Catalyst Wi-Fi 6/6E Access Points Solution Design, Deployment and Troubleshooting Consulting
• Cisco WiFi Controllers Consulting
• Cisco Meraki Access Points Consulting Support
• Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager Integration and Troubleshooting
• Cisco Jabber Integration Expertise
• Cisco Catalyst Switches Deployment Services
• Nexus Switches Consulting and Support Expertise
• Cisco Meraki Switches Deployment Expertise
• Cisco VPN and Security Integration Support
• SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and CUBE Integration Consulting
• Cisco Duo MFA Two-factor Authentication Services for Remote Workers
• Design and Support for Cisco-based Datacenters and Colocation Centers
• Data Center Optimization Services for Internet Service Providers
• Unified Cloud-based and Hybrid Network Management Technologies for Cisco Infrastructure

If you wish to contact Progent about professional expertise for Cisco technology, call 1-800-993-9400 or refer to Contact Progent.