UNIX and Linux Remote Emergency Help for

For small companies located in Cincinnati Ohio, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and disaster recovery preparedness.

Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems quickly. This reduces direct costs since service calls require a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental costs by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. Unlike typical online service firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast solutions somehow turn into large bills. Progent's penchant for dealing with problems quickly translates into your business conserving money.

Progent's Online Support Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that allow the highest degree of efficiency for remote help and troubleshooting for small and midsize business information systems. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology enables the consultants of Progent's online support team to interface to your system without violating corporate security.

Progent's powerful customer support reporting system stores comprehensive documentation describing all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of support rendered to every Progent customer by any engineer. This archive of problems and resolutions is organized as a quickly searchable internal database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's online service specialists are able to determine the best solutions promptly.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Cincinnati Ohio or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's remote support experts offer certified skills in an extensive array of technologies. This broad range of technical skills enables Progent's engineers to manage virtually any problem that may take place in a small business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To help customers with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based technical services Offered by Progent to customers in Cincinnati include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology including network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux consultants can provide emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the highest accreditation for network professionals, and certifies a consultant's technical knowledge at the master level. Cisco qualified CCIEs can handle the most complex issues associated with network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an excellent value because their broad experience enables them to fix even the most complex problems quickly. In common instances, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized companies. Progent offers quick phone access to a Cisco authorized CCIE so you can receive immediate assistance for serious network infrastructure problems that are lowering business productivity but are outside the experience of your local network maintenance resources. Progent's Cisco CCIE consultants can tie into your computer system by means of state-of-the-art on-line troubleshooting technology to perform quick, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network products.

• Certified Microsoft Windows Experts
  Progent's Microsoft-expert online service engineers offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help you with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange 2019 integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide array of online PC desktop support and troubleshooting services such as Windows 11 migration support and planning and implementing Microsoft 365 cloud environments for Windows desktops.

• CISSP and ISSAP Certified Network Security Professionals
  Progent's qualified CISM and CISSP network security engineers offer a range of security services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to clean up rapidly after a damaging breach. Security support services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; setting up firewalls; building secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• Help Desk Support
  Progent's Help Desk Call Center support alternatives for small organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk support services are designed for smaller businesses who don't have the resources to assemble and manage an internal Help Desk but who require fast communication with a dependable Help Desk with proficient telephone support as well as the available expertise to escalate complex tasks to high-level engineers.

  Progent's Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Call Center or enhancing your existing one, identifying or customizing Call Center application software to handle the particular demands of your corporation, or providing temporary online personnel to supplement your internal Help Desk Call Center group to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk staff of seasoned network professionals offers your customers in Cincinnati Ohio rapid contact with a dependable technical support resource with substantial background offering phone support and online diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a significant contributor to business success, and Progent's target is to fix instead of just report IT issues.

• Applications Services: Training, Development, and Integration
  Progent's Applications Experts staff can supply online advanced consulting support and education in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft Word, and Office Excel. To find out more about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

  Progent's Mac experts can promote the artistic aspect of Apple Mac systems by providing phone-based help services and education in graphics, audio, and video. Progent's support professionals offer help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special projects like scanning or digitizing audio/video or integrating an audio/video post production studio.

  Remote Network and Server Monitoring Services
  Progent offers companies in Cincinnati Ohio remote computer system monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so your network maintenance is proactive and automated. By uncovering possible problems before they cause full-scale emergencies, proactive monitoring can minimize disruptive and costly network failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a combination of operating systems.

Cincinnati region Contact Information:
Progent offers consulting services and onsite technical support throughout Cincinnati and the surrounding metro areas.