Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Engineer
Ransomware needs time to work its way across a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT personnel may be slower to become aware of a break-in and are least able to mount a rapid and coordinated response. The more lateral movement ransomware can achieve within a target's network, the longer it takes to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help you to take the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist businesses in the Cincinnati metro area to locate and quarantine infected devices and guard undamaged resources from being compromised.
If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Cincinnati
Current strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any available backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make system restoration nearly impossible and basically throws the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement payment in exchange for the decryptors required to unlock scrambled data. Ransomware assaults also attempt to exfiltrate files and TAs demand an extra ransom for not publishing this data or selling it. Even if you can restore your network to a tolerable point in time, exfiltration can be a big issue according to the nature of the downloaded data.
The recovery work subsequent to ransomware breach has several crucial phases, the majority of which can proceed concurrently if the response team has a sufficient number of people with the required skill sets.
- Quarantine: This time-critical first response requires blocking the sideways progress of the attack across your IT system. The longer a ransomware assault is permitted to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes consist of cutting off affected endpoints from the network to block the contagion, documenting the environment, and protecting entry points.
- System continuity: This involves restoring the network to a minimal acceptable level of capability with the least delay. This effort is usually the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network topology, and safe remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the multi-faceted restoration process. Progent appreciates the importance of working quickly, continuously, and in unison with a client's management and IT group to prioritize activity and to get vital services back online as quickly as feasible.
- Data recovery: The work required to restore files damaged by a ransomware attack varies according to the condition of the systems, how many files are affected, and which restore techniques are needed. Ransomware assaults can take down pivotal databases which, if not properly shut down, may need to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work could be needed to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
- Setting up advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same AV technology deployed by some of the world's biggest enterprises such as Netflix, Citi, and NASDAQ. By providing real-time malware blocking, classification, mitigation, repair and analysis in one integrated platform, Progent's Active Security Monitoring cuts TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance carrier, if there is one. Services consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance carrier; establishing a settlement and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption utility; debugging failed files; building a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and recovering machines and services.
- Forensics: This process involves discovering the ransomware assault's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists your IT staff to assess the damage and brings to light vulnerabilities in security policies or work habits that should be corrected to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is commonly given a high priority by the insurance provider. Because forensic analysis can be time consuming, it is essential that other key activities like business resumption are pursued concurrently. Progent maintains a large roster of information technology and data security professionals with the skills needed to carry out activities for containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services across the United States for over 20 years and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned prestigious certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has top-tier support in financial management and ERP software. This scope of expertise gives Progent the ability to salvage and integrate the surviving parts of your IT environment after a ransomware assault and rebuild them rapidly into a viable system. Progent has collaborated with leading cyber insurance carriers including Chubb to help businesses clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Services in Cincinnati
For ransomware recovery services in the Cincinnati metro area, call Progent at 800-462-8800 or go to Contact Progent.